Samsung LH55WMHPTWC/CH Troubleshooting Guide, Problems and Solutions, Source window Hdmi issue

Page 43

Chapter 07

Troubleshooting Guide

"" Before calling Samsung Customer Service Center, test your product as follows. If the problem persists, contact Samsung Customer Service Center.

"" If the product is not turned on or off when you operate the buttons or motion sensor of the product, you can turn it on or off with the Samsung remote control or Samsung remote control application.

Problems and Solutions

Source window (HDMI) issue

Blank spaces are found on all four sides of the screen when

The blank spaces found on the screen have nothing to do with the product.

an HDMI cable is connected to the product and PC.

 

Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem,

 

 

adjust the screen size in the HDMI settings for the graphics card.

 

 

 

If the graphics card settings menu does not have an option to adjust the screen size, update

 

the graphics card driver to the latest version.

 

(Please contact the graphics card or computer manufacturer for further details about how to

 

adjust the screen settings.)

 

 

The images on the screen look distorted.

Check the cable connection to the product.

 

 

The screen is not clear. The screen is blurry.

Set the resolution and frequency to the recommended level.

 

 

The screen appears unstable and shaky.

Check that the resolution and frequency of the PC and graphics card are set within a range

 

compatible with the product. Then, change the screen settings if required by referring to

There are shadows or ghost images left on the screen.

'Preset Timing Modes'.

 

 

43

Page 42 Page 44
Image 43
Page 42 Page 44
Contents WM55H Table of contents Specifications Storage Before Using the ProductSafety Precautions Electricity and safetyInsert the power plug all the way in so it is not loose InstallationOperation Do not use humidifiers or stoves around the product Use the product at the recommended resolution and frequencyStore small accessories out of the reach of children Do not drop objects on the product or apply impactCleaning the exterior and display Precautions for UseChecking the Components PreparationsPen holder Power buttonParts Parts DescriptionMotion sensor Detects users motions to turn the product on or offPorts Description PortsRotation Before Installing the Product Installation GuideInstallation on a Perpendicular Wall Installation on an Indented WallStandard Screw Quantity Inches Installing the Wall MountInstalling the Wall Mount Wall Mount Kit Specifications VesaNetwork Settings Wired Connecting to a networkConnecting to a Wired Network How to set up manually Automatic Open Network Settings WiredManual Open Network Settings Wired How to set up automaticallyConnecting to a Wireless Network Network Settings WirelessAutomatic Network Setup Wireless Manual Network Setup Wireless Use WPS How to set up using Use WPSWhats a Roll? WritingPortrait orientation Export Screen ElementsButtons Description ImportErasing Drawing / ErasingChanging pen thickness Changing the pen colorManaging Rolls Deleting / Exporting rolls Opening rolls→ Open Number ViewerFocus Mirroring function Icons DescriptionImport → Mobile Connecting to a Mobile DeviceImport → Laptop Connecting to a LaptopConnecting using a cable Connecting via the WiFi Display functionImport → Network Drive Importing from a USB DeviceImporting from a Network Drive Import → USBDevice name Source WindowMenu bar Export Send Sending EmailExport → Email SubjectSetting up manually Installing Flip Printing SoftwareSetting up the printer Setting up automaticallyCopies Accessible PrinterColor Mode Export → PrintExport → Network Drive Exporting to a USB DeviceExporting from a Network Drive Export → USBPen Menu2nd 3rd Description Connect Edit Account Access NotificationNetwork Drive Add AccountDST SystemUSB Lock Advanced SettingsAuto Save & Auto Power Off Start SetupPicture Support Software UpdateUpdate Now Reset AllProblems and Solutions Troubleshooting GuideSource window Hdmi issue Brightness and color do not look normal White does not really look whiteProduct will turn off automatically Screen display does not look normalSound issue Use two pens, but they do not work well Touch function issuesIcons can be touched but the drawings cannot Is openDVI-HDMI cable is connected Other issueThere is no sound in Hdmi mode Product smells like plasticGeneral SpecificationsModel Name Plug-and-Play Preset Timing Modes Page Not a product defect Responsibility for the Pay Service Cost to CustomersProduct damage caused by customers fault AppendixPrevention of Afterimage Burn-in What is afterimage burn-in?Recommended prevention practices
Related manuals
Manual 53 pages 12.84 Kb Manual 2 pages 32.83 Kb Manual 53 pages 60.29 Kb Manual 53 pages 22.24 Kb Manual 53 pages 39.29 Kb Manual 53 pages 23.19 Kb Manual 53 pages 27.12 Kb Manual 53 pages 25.23 Kb Manual 53 pages 2.31 Kb Manual 53 pages 3.03 Kb Manual 53 pages 33.69 Kb Manual 2 pages 16.71 Kb Manual 2 pages 29.32 Kb
Top Page Image Contents