troubleshooting
You may encounter a problem using the oven. In that case, first check the table below and try the suggestions. If a problem persists, or if any information code keeps appearing on the display, contact a local Samsung service centre.
CHECKPOINTS
If you encounter a problem with the oven, first check the table below and try the suggestions.
Problem | Cause | Action | |
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|
| |
General |
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| |
|
|
| |
The buttons | Foreign matter may be caught | Remove the foreign | |
cannot be | between the buttons. | matter and try again. | |
pressed | For touch models: | Wipe the moisture from | |
properly. | |||
Moisture is on the | the exterior. | ||
| |||
| exterior. |
| |
|
|
| |
| Child lock is activated. | Deactivate Child lock. | |
The time is not | Power is not supplied. | Make sure power is | |
displayed. |
| supplied. | |
|
|
| |
| The Eco | Turn off the Eco | |
| function is set. | function. | |
The oven does | Power is not supplied. | Make sure power is | |
not work. |
| supplied. | |
| The door is open. | Close the door and try | |
|
| again. | |
| The door open safety | Remove the foreign | |
| mechanisms are covered | matter and try again. | |
| in foreign matter. |
| |
The oven | The user has opened the | After turning over the | |
stops while in | door to turn food over. | food, press the Start | |
operation. |
| button again to start | |
|
| operation. | |
|
|
|
Problem | Cause | Action |
|
|
|
The power | The oven has been | After cooking for an |
turns off during | cooking for an extended | extended period of |
operation. | period of time. | time, let the oven cool. |
| The cooling fan is not | Listen for the sound of |
| working. | the cooling fan. |
| Trying to operate the | Put food in the oven. |
| oven without food inside. |
|
| There is not sufficient | There are intake/ |
| ventilation space for the | exhaust outlets on the |
| oven. | front and rear of the |
|
| oven for ventilation. |
|
| Keep the gaps |
|
| specified in the product |
|
| installation guide. |
| Several power plugs are | Designate only one |
| being used in the same | socket to be used for |
| socket. | the oven. |
|
|
|
There is no | Power is not supplied. | Make sure power is |
power to the |
| supplied. |
oven. |
|
|
There is a | Cooking sealed food or | Do not use sealed |
popping sound | using a container with a | containers as they may |
during operation, | lid may causes popping | burst during cooking |
and the oven | sounds. | due to expansion of the |
doesn't work. |
| contents. |
|
|
|
The oven | There is not sufficient | Keep the gaps |
exterior is too | ventilation space for the | specified in the product |
hot during | oven. There are intake/ | installation guide. |
operation. | exhaust outlets on the |
|
| front and rear of the |
|
| oven for ventilation. |
|
| Objects are on top of the | Remove all objects on |
| oven. | the top of the oven. |
(continued)
04 COOKWARE GUIDE & TROUBLESHOOTING
English - 21
8/13/2015 11:34:33 AM