Desa CGG3324P(T), CGG3630P, CGG2618P Troubleshooting, Observed Problem Possible Cause Remedy

Page 19

OWNER’S MANUAL

TROUBLESHOOTING

Note: For additional help, visit DESA International’s Technical Service web site at www.desatech.com.

Note: All troubleshooting items are listed in order of operation.

WARNING: Turn off and un- plug heater and let cool before servicing. Only a qualified ser- vice person should service and repair heater.

CAUTION: Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/ pilot unit.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

When ignitor button is pressed, there is no spark at ODS/pilot

1.Ignitor electrode not connected to igni- tor cable

2.Ignitor cable pinched or wet

3.Piezo ignitor nut is loose

4.Broken ignitor cable

5.Bad piezo ignitor

6.Ignitor electrode broken

7.Ignitor electrode positioned wrong

1.Reconnect ignitor cable

2.Free ignitor cable if pinched by any metal or tubing. Keep ignitor cable dry

3.Tighten nut holding piezo ignitor to base panel of log set. Nut is located behind base panel.

4.Replace ignitor cable

5.Replace piezo ignitor

6.Replace piezo ignitor

7.Replace piezo ignitor

When ignitor button is pressed, there is spark at ODS/pilot but no ignition

1.Gas supply turned off or manual shutoff valve closed

2.Control knob not in PILOT position

3.Control knob not pressed in while in PI- LOT position

4.Air in gas lines when installed

5.Depleted gas supply

6.ODS/pilot is clogged

7.Gas regulator setting is not correct

1.Turn on gas supply or open manual shutoff valve

2.Turn control knob to PILOT position

3.Press in control knob while in PILOT position

4.Continue holding down control knob. Re- peat igniting operation until air is removed

5.Contact local propane/LP gas company

6.Clean ODS/pilot (see Cleaning and Maintenance, page 18) or replace ODS/ pilot assembly

7.Replace gas regulator

ODS/pilot lights but flame goes out when

1.

Control knob not fully pressed in

control knob is released

2.

Control knob not pressed in long enough

 

3.

Safety interlock system has been trig-

 

 

gered (thermostat models only)

 

4.

Manual shutoff valve not fully open

 

5.

Pilot flame not touching thermocouple,

 

 

which allows thermocouple to cool,

 

 

causing pilot flame to go out. This prob-

 

 

lem could be caused by one or both of

 

 

the following:

 

 

A) Low gas pressure

 

 

B) Dirty or partially clogged ODS/pilot

 

6.

Thermocouple connection loose at con-

 

 

trol valve

 

7.

Thermocouple damaged

 

8.

Control valve damaged

1.Press in control knob fully

2.After ODS/pilot lights, keep control knob pressed in 30 seconds

3.Wait one minute for safety interlock sys- tem to reset. Repeat ignition operation

4.Fully open manual shut-off valve

5.A) Contact local propane/LP gas company

B) Clean ODS/pilot (see Cleaning and Maintenance, page 18) or replace ODS/ pilot assembly

6.Hand tighten until snug, then tighten 1/4 turn more

7.Replace thermocouple

8.Replace control valve

www.desatech.com

Continued

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Contents What to do if YOU Smell GAS OWNER’S Operation and Installation ManualUnvented VENT-FREE GAS LOG Heater Safety InformationUnpacking Product FeaturesProduct Identification Local CodesConfined and Unconfined Space AIR for Combustion and VentilationProviding Adequate Ventilation Unusually Tight ConstructionDetermining FRESH-AIR Flow for Heater Location AIR for Combustion VentilationDetermining if You Have a Confined or Unconfined Space Ventilation Air From Outdoors Ventilation AIRVentilation Air From Inside BuildingMinimum Fireplace Clearance to Combustible Materials InstallationInstallation Clearances Check GAS TypeMinimum Noncombustible Material Clearances If Using MantelDetermining Minimum Mantel Clearance Determining Minimum Mantel Clearance When Using a HoodMantel Clearances Floor ClearancesInstalling Heater Base Assembly Installing Damper Clamp Accessory for Vented OperationAttaching Flexible Gas Hose to Heater Gas Regulator Installation Items NeededExternal Regulator With Vent Pointing Down Connecting to GAS SupplyPressure Testing Heater Gas Connections Pressure Testing Gas Supply Piping SystemChecking GAS Connections Installing Rear Log Installing LogsOperating Heater For Your Safety Read Before LightingLighting Instructions To Turn OFF GAS To Appliance Manual Lighting ProcedureThermostat Control Operation Variable Control Operation Inspecting BurnersPilot Flame Pattern Logs Cleaning and MaintenanceCleaning Burner Injector Holder and Pilot AIR Inlet Hole Front Burner Flame PatternObserved Problem Possible Cause Remedy TroubleshootingMaintenance, Gas leak. See Warning statement at For Masonry and FACTORY-BUILT Metal Fireplace Optional Positioning of Thermostat Sensing BulbReplacement Parts SpecificationsService Hints Technical ServiceVariable Manually Controlled Models Illustrated Parts BreakdownVariable MANUALLY- Controlled Models Parts ListThermostat Controlled Models KEY Part Number Description QTY CGG3324PTParts Centrals Accessories103425 Keep this Warranty Warranty Information

CGG2618P, CGG3324P(T), CGG3630P specifications

Desa CGG2618P, CGG3630P, and CGG3324P(T) are exceptional models from Desa that showcase innovative technology and thoughtful engineering, tailored for a variety of heating needs. Each of these models brings unique features and characteristics, catering to both residential and commercial applications while ensuring efficiency and performance.

The CGG2618P model is known for its compact design and powerful heating capabilities. It features a 26,000 BTU heating capacity, making it an ideal choice for spaces that require rapid and effective warmth. The unit employs advanced ceramic combustion technology that enhances fuel efficiency, allowing users to enjoy the comfort of heat without excessive energy consumption. Its user-friendly interface includes an adjustable thermostat, enabling precise temperature control tailored to individual preferences. Furthermore, the CGG2618P is equipped with safety features such as an automatic shut-off system, ensuring peace of mind during operation.

Moving on to the CGG3630P, this model boasts a larger heating capacity of 36,000 BTU, making it suitable for larger areas. This unit utilizes a dual burner system, which ensures even heat distribution throughout the space. The CGG3630P is designed with advanced insulation materials that contribute to its energy efficiency, minimizing heat loss and enhancing performance. Additionally, it offers multiple heat settings, allowing users to easily adjust the temperature based on their specific needs, whether it’s for quick heating or maintaining a steady warmth.

The CGG3324P(T) model distinguishes itself with its time and temperature control capabilities, making it a versatile option for users who want to schedule heating in advance. This model features a programmable thermostat, which can be programmed for different heating times throughout the day, promoting convenience and energy savings. With a 33,000 BTU capacity, the CGG3324P(T) is capable of heating medium to large rooms efficiently. Its sleek design and modern aesthetics allow it to blend seamlessly into various decor styles while its robust construction ensures durability.

All three models are equipped with high-performance safety features, offering reliable operation without compromising user safety. With their distinctive technologies and attributes, Desa CGG2618P, CGG3630P, and CGG3324P(T) provide effective and efficient heating solutions suitable for diverse settings, ensuring warmth and comfort all winter long.
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