Quadra-Fire CASTILEI-CE-MBK owner manual Troubleshooting for Homeowner, Frequently Asked Questions

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Castile & Santa Fe CE Insert

4 Troubleshooting for Homeowner

A. Frequently Asked Questions

	ISSUES		SOLUTIONS
1.	Metallic noise.	1.	Noise is caused by metal expanding and contracting as
			it heats up and cools down, similar to the sound pro-
			duced by a furnace or heating duct. This noise does not
			affect the operation or longevity of your appliance.
2.	White ash buildup on glass.	2.	This is normal. Clean the glass using any non-abrasive
			glass cleaner.
3.	Glass has buildup of black soot	3.	Excessive build-up of ash. See solution #4. The lower
			burn settings will produce more ash, the higher burn
			settings produce less. The more it burns on low the
			more frequent cleaning of the glass is required.
4.	Glass has turned dirty.	3.	Excessive build up of ash. The lower burn settings will
			produce more ash, the higher burn settings produce
			less. The more it burns on low the more frequent clean-
			ing of the glass is required.
5.	Fire has tall flames with black tails and is lazy.	4.	The feed rate needs to be reduced or the firepot needs
			cleaning. Heat exchanger or exhaust blower needs
			cleaning.
6.	Smokey start-up or puffs of smoke from the airwash.	5.	Either the firepot is dirty or there is too much fuel at
			start-up and not enough air. Close down feed rate 1/4
			(6mm) inch at a time until this no longer happens.
6.	Large flame at start-up.	6.	This is normal. Flame will settle down once the fire is
			established.

NOTICE: Odors and vapors are released during initial operation due to the curing of high tem- perature paint. Open windows for air circulation. Odors may be irritating to sensitive individuals.

October 27, 2011 7069-101B Page 17