TROUBLESHOOTING
WARNING
If the gas quality is bad, your pilot may not stay lit, the burners may produce soot and the heater may backfire when lit. If the gas quality or pressure is low, contact your local gas supplier immediately.
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY | ||
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ODS/pilot lights, but flame | 1. | Control knob not fully pressed in. | 1. | Press in control knob fully. |
goes out when control knob is | 2. | Control knob not pressed in long enough. | 2. | After ODS/pilot lights, keep control |
released. | 3. | Appliance shutoff valve not fully open. | 3. | knob pressed in for 30 seconds. |
| Fully open manual shutoff valve. | |||
| 4. | Thermocouple connection loose at control | 4. | Hand tighten thermocouple connection |
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| valve. |
| until snug, then tighten 1/4 turn more. |
| 5. | Pilot flame not touching thermocouple, which | 5. | Contact local gas company. This prob- |
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| allows thermocouple to cool, causing pilot |
| lem could be caused by either low gas |
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| flame to go out. |
| pressure, or a dirty or partially clogged |
| 6. | Thermocouple damaged. |
| ODS/pilot. |
| 6. | Replace pilot. | ||
| 7. | Control valve damaged. | 7. | Replace control valve. |
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Burner does not light after ODS/ | 1. | Inlet gas pressure is too low. | 1. | Contact qualified service person. |
pilot is lit. | 2. | Burner orifice diameter is too small. | 2. | Replace burner orifice. |
| 3. | Burner orifice is clogged. | 3. | Clean orifice. |
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Burner backfires during com- | 1. | Manifold pressure is too low. | 1. | Contact local gas company. |
bustion. | 2. | Burner orifice is clogged. | 2. Clean burner or replace burner orifice. | |
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Slight smoke or odor during | 1. | Burner orifice is clogged or damaged. | 1. Clean burner or replace burner orifice. | |
initial operation. | 2. | Burner is damaged. | 2. | Replace burner. |
| 3. | Gas regulator defective. | 3. | Replace gas regulator. |
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Logs appear to smoke after ini- | 1. | Vapors from paint or curing process of logs. | 1. | Problem will stop after a few hours of |
tial operation. |
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| operation. Open a window for the first |
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| few hours. |
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| 2. | Log heater is intended to be smokeless. |
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| Turn OFF heater and call qualified ser- |
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| vice person. |
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Heater produces a whistling | 1. | Turning control knob to HIGH position when | 1. | Turn control knob to LOW position and |
noise when burner is lit. |
| burner is cold. |
| let warm up for a minute. |
| 2. | Air in gas line. | 2. | Operate burner until air is removed from |
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| line. Have gas line checked by local gas |
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| company. |
| 3. Dirty or partially clogged burner orifices. | 3. Clean burner or replace burner orifice. | ||
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No gas to pilot. | 1. | 1. | Verify LP tank regulator is installed and | |
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| too high. |
| set at 11" to 13" w.c. |
58D56002 | 29 |