Napoleon Fireplaces GE38PT-M, GE38NT-M manual Trouble Shooting Guide, Symptom Problem Test Solution

W415-0429 / C / 11.04.05

26

TROUBLE SHOOTING GUIDE

BEFORE ATTEMPTING TO TROUBLESHOOT, PURGE YOUR UNIT AND INITIALLY LIGHT THE PILOT AND THE MAIN BURNER WITH THE GLASS DOOR OPEN.

	SYMPTOM						PROBLEM		TEST SOLUTION
	Main burner goes				Pilot flame is not large			-	turn up pilot flame.
	out; pilot stays on.				enough or not engulfing the			- replace pilot assembly.
					thermopile
					Thermopile shorting			- clean thermopile connection to the valve. Reconnect.
								- replace thermopile / valve.
					Remote wall switch wire is			-	shorten wire to correct length or wire gauge.
					too long; too much resist-
					ance in the system.
					Faulty thermostat or switch.			-	replace.
Main burner goes					Refer to "MAIN BURNER GOES OUT; PILOT STAYS ON"
out; pilot goes out.					Vent is blocked			-	check for vent blockage.
					Vent is re-circulating			-	check joint seals and installation.
						4" flexible vent has become		-	re-attach to fireplace.
						disconnected from fireplace.
	Pilot goes out when						System is not correctly	-	purge the gas line.
	the gas knob is re-						purged.
	leased.						Out of propane gas.	-	fill the tank.
	The gas valve has					Pilot flame is not large		-	turn up the pilot flame.
	an interlock device					enough
	which will not allow						Pilot flame is not engulfing	-	gently twist the pilot head to improve the flame pattern around the
	the pilot burner to						the thermocouple.	thermocouple.
	be lit until the ther-						Thermocouple shorting /	-	loosen and tighten thermocouple.
	mocouple			has			faulty.	-	clean thermocouple and valve connection.
	cooled. Allow ap-							-	replace thermocouple.
	proximately			60				-	replace valve.
	seconds for the						Faulty valve.	-	replace.
	thermocouple to
	cool.
	Pilot	burning;		no			Themostat or switch is de-	-	connect a jumper wire across the wall switch terminals; if main
	gas	to	main				fective.	burner lights, replace switch / thermostat.
	burner; gas knob						Wall switch wiring is defec-	-	disconnect the switch wires & connect a jumper wire across termi-
	is on 'HI'; wall tive.							nals 1 & 3; if the main burner lights, check the wires for defects and
	switch / thermostat							/ or replace wires.
	is on.				Main burner orifice is plugged.			-	remove stoppage in orifice.
						Faulty valve.		-	replace.
Pilot will not light.							No spark at pilot burner	-	check if pilot can be lit by a match
								-	check that the wire is connected to the push button ignitor.
								-	check if the push button ignitor needs tightening.
								-	replace the wire if the wire insulation is broken or frayed.
								-	replace the electrode if the ceramic insulator is cracked or broken.
								-	replace the push button ignitor.
						Out of propane gas		-	fill the tank.
					Spark gap is incorrect			-	spark gap should be 0.150" to 0.175" (5/32" to 11/64" approx.) from
								the electrode tip and the pilot burner. To ensure proper electrode
								location, tighten securing nut (finger tight plus 1/4 turn).
					No gas at the pilot burner			-	check that the manual valve is turned on.
								-	check the pilot orifice for blockage.
								-	replace the valve.
								-	call the gas distributor.
	Pilot	goes		out		Gas piping is undersized.		-	turn on all gas appliances and see if pilot flame flutters, dimin-
	while	standing;						ishes or extinguishes, especially when main burner ignites. Monitor
	Main burner is in							appliance supply working pressure.
	'OFF' position.							-	check if supply piping size is to code. Correct all undersized piping.