Napoleon Fireplaces GE38NT-M, GE38PT-M Electric Trouble Shooting, Do not Clean Glass When HOT

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SYMPTOM PROBLEM TEST SOLUTION

Flames are con- sistently too large or too small. Carboning occurs.

Unit is over-fired or under- fired.

A B

- check pressure readings:

Inlet pressure can be checked by turning screw (A) counter-clock- wise 2 or 3 turns and then placing pressure gauge tubing over the test point. Gauge should read 7" (minimum 4.5") water column for natural gas or 13" (11" minimum) water column for propane. Check that main burner is operating on "HI".

Outlet pressure can be checked the same as above using screw (B). Gauge should read 3.5" water column for natural gas or 10" water column for propane. Check that main burner is operating on "HI".

AFTER TAKING PRESSURE READINGS, BE SURE TO TURN SCREWS CLOCKWISE FIRMLY TO RESEAL. DO NOT OVERTORQUE. Leak test with a soap and water solution.

Flames are very			Door is ajar	- Close door and secure the 2 latches.
aggressive.
Main burner flame		Blockage in vent.		-	remove blockage. In really cold conditions, ice buildup may occur
is a blue,	lazy,			on the terminal and should be removed as required.
transparent flame.
			Incorrect installation.	-	refer to Figure 23 to ensure correct location of storm collars.
Carbon is being Air shutter has become				-	ensure air shutter opening is free of lint or other obstructions.
deposited	on		blocked
glass, logs or com-			Flame is impinging on the	-	check that the logs are correctly positioned.
bustion chamber			logs or combustion cham-	-	open air shutter to increase the primary air.
surfaces.			ber.	-	check the input rate: check the manifold pressure and orifice size
				as specified by the rating plate values.
				- check that the door gasketing is not broken or missing and that the
				seal is tight.
				- check that both 4" and 7" vent liners are free of holes and well
				sealed at all joints.
				- check that minimum rise per foor has been adhered to for any
				horizontal venting.
White / grey film			Sulphur from fuel is being	-	clean the glass with a recommended gas fireplace glass cleaner.
forms.			deposited on glass, logs or	DO NOT CLEAN GLASS WHEN HOT.
			combustion chamber sur-	If deposits are not cleaned off regularly, the glass may become
			faces.	permanently marked.
Remote	wall		Wall switch is mounted up-	- reverse.
switch is in "OFF" side down
position;	main		Remote wall switch is	- replace.
burner comes on			grounding.
when gas knob is
			Remote wall switch wire is	- check for ground (short); repair ground or replace wire.
turned to "ON" po-			grounding.
sition.
			Faulty valve.	- replace.

ELECTRIC TROUBLE SHOOTING

All but flame light		-	Light bulbs are loose or	-	Remove the access panel and change or tighten light bulbs.
works			have burned out.
Flame light, but no		-	Flame generator is	-	Replace the batteries and check the power source.
movement in the			defective.	-	Consult your local dealer.
	flame	-	Flame generator has	-	Remove the access panel and check to make sure the flame
			come loose.		generator bracket is secured to the motor with the rubber tube.
Remote control		-	Dead batteries.	-	Make sure batteries are charged.
not working		-	No power to the unit.	-	Make sure main power is on.
		-	Power turned off.	-	Turn on manual power switch.
		-	Power button on control	-	Make sure the power button is on REMOTE setting.
			panel is in the manual or
			off position.
	Fireplace will not	-	Breaker or fuse has blown. -		Reset breaker switch or replace fuse.
turn on.		-	Main switch is in the off	-	Consult your local dealer.
			position	-	Make sure main power switch is turned to the on position.

W415-0429 / C / 11.04.05