Napoleon Fireplaces BGD40-N, BGD40-P manual Trouble Shooting Guide, Symptom Problem Test Solution

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TROUBLE SHOOTING GUIDE

BEFORE ATTEMPTING TO TROUBLESHOOT, PURGE YOUR UNIT AND INITIALLY LIGHT THE PILOT AND THE MAIN BURNER WITH THE GLASS DOOR OPEN.

 

SYMPTOM

PROBLEM

 

TEST SOLUTION

 

Main burner fl ame is a blue,

Blockage in vent.

- Remove blockage. In really cold conditions, ice buildup may occur

 

lazy, transparent fl ame.

 

on the terminal and should be removed as required.

 

Flames are consistently too

Unit is over-fi red or under-

-

Check pressure readings:

 

large or too small. Carboning

fi red.

Inlet pressure can be checked by turning screw (A) counter-clock-

 

occurs.

 

wise 2 or 3 turns and then placing pressure gauge tubing over the

 

 

 

test point. Gauge should read 8" (minimum 4.5") water column for

 

 

 

natural gas or 13" (11" minimum) water column for propane. Check

 

 

 

that main burner is operating on "HI".

 

 

 

Outlet pressure can be checked the same as above using screw (B).

 

 

 

Gauge should read 3.5" water column for natural gas or 10" water

 

 

 

column for propane. Check that main burner is operating on "HI".

 

 

 

AFTER TAKING PRESSURE READINGS, BE SURE TO TURN

 

 

 

SCREWS CLOCKWISE FIRMLY TO RESEAL. DO NOT OVER-

 

 

 

TORQUE.

 

 

 

Leak test with a soap and water solution.

 

Carbon is being deposited

Air shutter has become

-

Ensure air shutter opening is free of lint or other obstructions.

 

on glass, logs or combustion

blocked

 

 

 

chamber surfaces.

Flame is impinging on the

-

Check that the logs are correctly positioned.

 

 

 

 

logs or combustion chamber.

-

Open air shutter to increase the primary air.

 

 

 

-

Check the input rate: check the manifold pressure and orifi ce size

 

 

 

as specifi ed by the rating plate values.

 

 

 

- Check that the door gasketing is not broken or missing and that the

 

 

 

seal is tight.

 

 

 

- Check that both 5" and 8" vent liners are free of holes and well

 

 

 

sealed at all joints.

 

 

 

- Check that minimum rise per foot has been adhered to for any

 

 

 

horizontal venting.

 

White / grey fi lm forms.

Sulphur from fuel is being

-

Clean the glass with a recommended gas fi replace glass cleaner.

 

 

deposited on glass, logs

Do not clean glass when hot!

 

 

or combustion chamber

If deposits are not cleaned off regularly, the glass may become

 

 

surfaces.

permanently marked.

 

Exhaust fumes smelled in

Fireplace is spilling.

- Check door seal and relief fl ap seal.

 

room, headaches.

 

- Check for chimney blockage

 

 

 

- Check that chimney is installed to building code.

 

 

 

- Room is in negative pressure; increase fresh air supply.

 

Pilot goes out when the gas

System is not correctly

-

Purge the gas line with a glass door open.

 

knob is released.

purged.

 

 

 

The gas valve has an inter-

Out of propane gas.

-

Fill the tank.

 

lock device which will not

Pilot fl ame is not large enough

-

Turn up the pilot fl ame.

 

allow the pilot burner to be lit

 

until the thermocouple has

Pilot fl ame is not engulfi ng the

-

Gently twist the pilot head to improve the fl ame pattern around the

 

cooled. Allow approximately

thermocouple.

thermocouple.

 

60 seconds for the thermo-

Thermocouple shorting /

-

Loosen and tighten thermocouple.

 

couple to cool.

 

faulty.

-

Clean thermocouple and valve connection.

 

 

 

 

 

-

Replace thermocouple.

 

 

 

-

Replace valve.

 

 

Faulty valve.

-

Replace.

 

Pilot burning; no gas to main

Thermostat or switch is

-

Connect a jumper wire across the wall switch terminals; if main

 

burner; gas knob is on 'HI';

defective.

burner lights, replace switch / thermostat.

 

wall switch / thermostat is on.

Wall switch wiring is defec-

-

Disconnect the switch wires from the valve & connect a jumper

 

 

 

 

tive.

wire across terminals 1 & 3; if the main burner lights, check the

 

 

 

wires for defects and / or replace wires.

 

 

Main burner orifice is plugged.

-

Remove stoppage in orifi ce.

 

 

Faulty valve.

-

Replace.

 

 

 

 

 

 

Pilot goes out while stand-

Gas piping is undersized.

-

Turn on all gas appliances and see if pilot fl ame fl utters, dimin-

 

ing; Main burner is in 'OFF'

 

ishes or extinguishes, especially when main burner ignites. Monitor

 

position.

 

appliance supply working pressure.

 

 

 

-

Check if supply piping size is to code. Correct all undersized piping.

W415-0299 / J / 04.14.08

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Contents $10.00 W415-0299 / J Table of Contents Napoleon GAS Fireplace Presidents Lifetime Limited Warranty Introduction General InstructionsGeneral Information Care of GLASS, and Plated PartsDimensions Supplier VentingVenting Lengths Minimum AIR Terminal Location Clearances Horizontal run + verti- cal rise to maximum of 24.75 feet Venting Application FlowchartVertical Termination Special Vent Installation Periscope TerminationWhen HT VT Horizontal TerminationDefinitions Elbow Vent Length ValuesFormula 2 HT + VT 24.75 feet Simple venting confi guration only one 45º and 90 elbowVertical Termination =1 ft =1.5 ft= V 1 + V 2 = 1 + 1.5 = 2.5 ft =6 ftPeninsula Installation Procedure Counter TOP / BAR InstallationVenting FramingBrick Panel Installation Facing FinishingOPEN-END Installation Procedure Brick Panel InstallationSEE-THROUGH Installation Procedure Venting FacingMinimum Vent Framing Dimensions Minimum Enclosure DimensionsInstallation Wall and Ceiling Protection Horizontal InstallationAdjustable Firestop Vertical InstallationUsing Flexible Vent Components Elbow SpacersGAS Installation Fireplace Vent ConnectionMinimum Mantel and Enclo Sure Clearances Optional Wall Switch InstallationFinishing LOG Placement Locating Pins #1 Locating PinsDoor Installation L36 Louvre InstallationLogo Placement Glowing EmbersEND Door Installation Do not over-tightenOptional Blower Installation Do not overtighten thermodisc or distort housingFireplace Operation / MaintenanceMaintenance Adjustments Pilot Burner AdjustmentVenturi Adjustment Flame CharacteristicsGD430 10 Foot ReplacementsGD420 5 Foot W415-0299 / J Accessories # Part No. DescriptionTrouble Shooting Guide Symptom Problem Test SolutionRefer to Main Burner Goes OUT Pilot Stays on Fireplace Service History W415-0299 / J W415-0299 / J
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