Vanguard Heating VSGF-28PTE, VSGF-28NTE installation manual Maintenance

Page 22

TROUBLESHOOTING

Continued

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

 

 

 

ODS/pilot lights but flame

1. Control knob not fully pressed in

1.

Press in control knob fully

goes out when control knob is

2. Control knob not pressed in

2.

After ODS/pilot lights, keep con-

released

 

long enough

 

trol knob pressed in 30 seconds

 

3.

Equipment shutoff valve not

3.

Fully open equipment shutoff

 

 

fully open

 

valve

 

4.

Thermocouple connection

4.

Hand tighten until snug, then

 

 

loose at control valve

 

tighten 1/4 turn more

 

5.

Pilot flame not touching ther-

5.

A) Contact local natural or

 

 

mocouple, which allows ther-

 

propane/LP gas company

 

 

mocouple to cool, causing

 

 

 

 

pilot flame to go out. This

 

B) Clean ODS/pilot (see

 

 

problem could be caused by

 

Cleaning and Maintenance,

 

 

one or both of the following:

 

page 20) or replace ODS/pilot

 

 

A) Low gas pressure

 

assembly

 

 

B) Dirty or partially clogged

 

 

 

 

ODS/pilot

 

 

 

6.

Thermocouple damaged

6.

Replace pilot assembly

 

7.

Control valve damaged

7.

Replace control valve

 

8.

On thermostat models, safety

8.

Wait one minute for safety in-

 

 

interlock system has been trig-

 

terlock system to reset. Repeat

 

 

gered

 

ignition operation

 

 

 

 

One or both burners do not light

1. Burner orifice(s) clogged

1.

Clean burner(s) (see Cleaning

after ODS/pilot is lit

 

 

 

and Maintenance, page 20) or

 

 

 

 

replace burner orifice(s)

 

2.

Inlet gas pressure is too low

2.

Contact local natural or pro-

 

3.

Mislocated crossover tube

 

pane/LP gas company

 

3.

Contact qualified service person

 

 

 

 

Delayed ignition of one or both

1. Manifold pressure is too low

1.

Contact local natural or pro-

burners

2.

Burner orifice(s) clogged

 

pane/LP gas company

 

2.

Clean burner(s) (see Cleaning

 

 

 

 

and Maintenance, page 20) or

 

3.

Mislocated crossover tube

 

replace burner orifice(s)

 

3.

Contact qualified service person

 

 

 

 

Burner backfiring during com-

1. Burner orifice is clogged or

1.

Clean burner (see Cleaning

bustion

 

damaged

 

and Maintenance, page 20)

 

2.

Damaged burner

 

or replace burner orifice

 

2.

Replace damaged burner

 

3.

Gas regulator defective

3.

Replace gas regulator

 

 

 

 

Yellow flame in front burner

1. Not enough air

1.

Check burner(s) for dirt

during burner combustion

 

 

 

and debris. If found, clean

 

 

 

 

burner(s) (see Cleaning and

 

2.

Gas regulator defective

 

Maintenance, page 20)

 

2.

Replace gas regulator

 

 

 

 

Slight smoke or odor during

1. Residues from manufacturing

1.

Problem will stop after a few

initial operation

 

processes and logs curing

 

hours of operation

22

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Contents What to do if YOU Smell GAS Table of Contents Safety Information Local Codes Product Identification Product FeaturesUnpacking Determining FRESH-AIR Flow for Heater Location AIR for Combustion VentilationProviding Adequate Ventilation Unusually Tight ConstructionVentilation AIR Ventilation Air From Inside BuildingInstallation Ventilation Air From OutdoorsCheck GAS Type Installing HoodElectrical Hookup Installation Clearances Conventional Fireplace InstallationBUILT-IN Fireplace Installation Height Actual Framing Front Width DepthInstalling GAS Piping to Fireplace LocationInstallation Items Needed External Regulator with Vent Pointing DownConnecting Fireplace to GAS Supply Natural GasThan Checking GAS ConnectionsTest Pressures In Excess Of 1/2 Psig 3.5 kPa Psig 3.5 kPaInstalling Logs Installing Front Log #1Lighting Instructions For Your Safety Read Before LightingOperating Fireplace Ignitor Button ControlThermostat Control Operation Manual Lighting ProcedureTo Turn OFF GAS To Appliance Blower OperationPilot Flame Pattern Inspecting BurnersFront Burner Flame Pattern Burner Injector Holder and Pilot AIR Inlet Hole Cleaning MaintenanceLogs Troubleshooting Observed Problem Possible Cause RemedyMaintenance, Stalling Logs, Gas leak. See Warning Statement aboveService Hints SpecificationsWiring Diagram Replacement PartsLOG Base Assembly Models VSGF28NTE and VSGF28PTE Illustrated Parts BreakdownParts List LOG Base AssemblyFireplace Models VSGF28NTE and VSGF28PTE KEY Part Number Description QTY Accessories Duplex Outlet KIT GA3555 Perimeter Trim AccessoryHardwood Hearth Base Extruded Louver KITKeep this Warranty Warranty InformationLimited Warranty VENT-FREE GAS Fireplace