8. TROUBLE SHOOTING CHECKLIST
PROBLEM | CAUSE | SOLUTION |
1. No hot water at faucet. | 1.Boiler does not operate. | 1.a. Press reset button on boiler. |
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| b.Check main |
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| c. Check fuse. |
| 2.Circulator does not operate. | 2.a. Check power supply. |
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| b.Check shaft coupling. |
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| c. Check impeller for locking. |
| 3.Improper BOILER MATE™ | 3.Set BOILER MATE™ temperature to |
| setting or calibration. | a higher setting. Call boiler service. |
| 4.Zone valve does not open. | 4.Check power supply. |
| 5.Electrical problems (relay, wiring, | 5.a. Check fuse and replace. |
| fuse, low voltage, | b.Check circuit breaker and |
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| reset (if applicable). |
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| c. Check power supply. |
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| d.Low voltage or |
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| can make the boiler control inoperative; |
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| engage the boiler reset button. |
| 6.BOILER MATE™ scale | 6.If boiler, circulator, and BOILER MATE™ |
| temperature controls are operating | |
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| satisfactorily, the BOILER MATE™ coil |
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| may have scale coating. Remove coil and |
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| clean or keep coil in tank and treat with |
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| a phosphoric acid product (e.g. NuCalgon - |
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| 7.Clogged filter (if used) or clogged | 7.Clean and replace filter. |
| strainer in steam boiler systems. |
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2. Insufficient or runs out of | 1.BOILER MATE™ | 1.Set BOILER MATE™ |
hot water at faucet. | temperature setting too low. | temperature control to a higher setting. |
| 2.Undersized boiler with no | 2.Rewire for priority. |
| priority to domestic hot water. |
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| 3.Peak use of hot water is greater | 3.Determine peak usage and compare tank |
| than BOILER MATE™ storage. | volume. |
| 4.BOILER MATE™ scale | 4.Clean coil according to instructions. |
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| 5.Faulty BOILER MATE™ | 5.Replace control. |
| temperature control. |
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3. Water at faucet too hot. | 1.BOILER MATE™ temperature is | 1.Lower BOILER MATE™ |
| set too high. | temperature. |
| 2.Improper system plumbing. | 2.Compare plumbing to installation guide. |
| 3.Improper system wiring. | 3.Compare wiring to installation guide. |
| 4.Probe out of thermostat well. | 4.Check to make sure Probe is properly inserted, |
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| see Figure 2 Page 8. |
4. Boiler cycles more than 5 | 1.Excessive demand. | 1.Reduce demand or consider larger |
times per day in summer. |
| BOILER MATE™. |
Boiler runs for longer | 2.Damaged or broken BOILER MATE™ | 2.Replace BOILER MATE™ |
Periods of time . | temperature control. | temperature control. |
| 3.Boiler | 3.Increase boiler |
| 4.BOILER MATE™ scale | 4.Clean coil according to instructions. |
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