DMP Electronics XR500 manual Common Keypad Messages, Message Meaning Possible Solutions

Page 81

Appendix

23.13 Common Keypad Messages

There are several common keypad messages that the keypad displays to inform the technician and end‑user. The common messages are described below. Possible solutions are also provided.

Message

 

Meaning

Possible Solutions

 

 

 

 

 

 

The user has attempted a door access for an

Change the user access areas if access to

INVALID AREA

 

the area is needed. If access is not needed,

 

area they are not assigned.

 

 

the user cannot enter the area.

 

 

 

INVALID CODE

 

The user code you entered is not recognized

Check the user code and try again.

 

by the system.

 

 

 

INVALID PROFILE

 

A user attempted a function that is outside of

Check the user profile settings.

 

the assigned profile.

 

 

 

INVALID TIME

 

A user code assigned to a specific schedule has

See Schedules and User Codes.

 

 

entered outside of the valid schedule.

 

ENTER 2ND CODE

 

The area you are attempting to disarm or

A second and different user code must be

 

access is a Two Man Area.

entered.

 

 

 

 

The scheduled has expired but the area is not

Users still on the premise should arm the

CLOSING TIME

 

system or extend the schedule to a later

 

armed.

 

 

time.

 

 

 

 

 

The system was not armed at its scheduled

Users still on the premise should arm the

LATE TO CLOSE

 

system or extend the schedule to a later

 

closing time.

 

 

time.

 

 

 

 

 

A user assigned the anti-passback option has

The user must exit the area through the

 

 

proper door. If not possible, your system

FAILED TO EXIT

 

attempted to re‑enter an area from which they

 

administrator should select the Forgive

 

 

did not exit properly.

option in the User Codes menu.

 

 

 

AC TROUBLE

 

The system is not getting proper power.

Check that all AC connections are good.

BATTERY TROUBLE

 

The battery is either low or missing.

Check that the battery connections are good

 

and the battery is still good.

 

 

 

PHONE LINE 1

 

There is trouble with the phone line

Plug in the phone line.

TROUBLE

 

supervision.

 

 

 

 

 

Make sure the J16 jumper is removed from

 

 

 

the panel. Make sure there is not a short or

SYSTEM TROUBLE or

 

There is a problem with one or more

open condition on the green data wire to the

SERVICE REQUIRED

 

components in the system.

keypad. You may also need to check that all

 

 

 

of the keypads and expansion modules on

 

 

 

the bus are good.

 

 

 

Wait a few moments for the system to

 

 

The system is performing another task with a

complete the task. Make sure the J16

SYSTEM BUSY

 

jumper is not on the panel. If the message

 

higher priority.

 

 

displays for a long period of time, the

 

 

 

 

 

 

processor could be locked up.

 

 

There is not a supervised device on the bus.

Program a device to be supervised.

4-WIRE BUS TROUBLE

 

There is low voltage or an open yellow wire.

Make sure all wires are connected.

 

Two devices share the same address.

Program one of the devices to a unique

 

 

 

 

address.

 

 

 

 

 

The panel has attempted to communicate

Verify your communication type, account

 

 

number, and phone number. Make sure the

TRANSMIT FAIL

 

with the central station 10 times and has not

 

telephone line is connected and working

 

 

succeeded.

 

 

properly.

 

 

 

NON-POLLED

 

The device is not set to DOOR, KEYPAD or

Program the device as DOOR, KEYPAD or

ADDRESS

 

FIRE in Device Setup during programming.

FIRE in Device Setup.

ENTER CODE (to

 

A lockout code has been programmed for the

Enter the lockout code.

enter Programming)

 

panel.

 

 

 

 

The panel is unable to communicate with the

Verify the receiver is properly connected to

WIRELESS TROUBLE

 

wireless receiver.

the panel. Verify the correct House Code is

 

 

The wireless receiver is missing.

programmed in System Options.

Digital Monitoring Products

 

XR500 Series Canadian Programming Guide

72

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Page 80 Page 82
Contents Programming Guide Industry Canada Notice Table Of Contents Messaging Setup Bell Options System ReportsOutput Groups Area Information Zone InformationStop Feature UpgradeThis page intentionally left blank Introduction Before you BeginGetting Started Encrypted Communications XR500N/XR500E only Reset TimeoutProgrammer Operation Programmer Lockout CodesPower Up KeypadsSpecial Keys Entering Non-Alpha Characters Entering Alpha CharactersKeypad Displays Current Programming Special CharactersMultiple Displays Asterisks in ProgrammingDevices Areas Initialization Clear Communication and Remote Options Set to Factory DefaultsCommunication Test Report Path TypeTest Frequency Test DayFirst Telephone Number Receiver PortSecond Telephone Number Advanced ProgrammingAlarm Switch Setup StringDuplicate Alarms Retry SecondsDoor Access Report Alarm ReportsSupervisory/Trouble Reports Opening/Closing and User ReportsGateway Address Local IP AddressSubnet Mask DNS ServerMessaging Setup Destination 3 User Number Smtp PasswordEmail Communication Type Smtp ServerDevice Setup User Action Allowed Display AreasStatus Display Allowed Options and Actions Not AffectedStrike Time Strike DelayFire Exit Release Output Group15.1 15.2 Relock on Zone 2 Fault?Program 734 Options Activate Zone 2 ShuntActivate Onboard Speaker 15.6 15.7 15.8Card Options Custom Card DefinitionsRequire Site Code 15.915.9 15.10 Site Code DisplayRemote Options PC Modem Manufacturer AuthorizationAllow Network Remote Network Programming PortEntré Backup TCP Port Entré Backup IP AddressEntré Checkin Entré PassphraseSystem Reports Panic Test Communication XR500N/XR500E only AmbushSystem Options Entry DelaySystem Instant ArmingCross Zone Time Reset Swinger BypassSwgrbyps Trips 1 Swinger Bypass Trips Time Zone ChangesProgramming Menu Language Latch Supervisory ZonesUser Menu and Status List Language City/Time ZoneBypass Limit Detect Wireless JammingCard Plus PIN XR500E only House CodeEnable Keypad Panic Keys Wireless Audible AnnunciationOccupied Premises Enhanced Zone TestBell Options Output Options Sensor Reset Output Panic Alarm Output11.6 11.7 11.811.15 Arm-Alarm OutputClosing Wait Output 11.16Output Information Output Groups Menu Display Status List Burglary Zones 15.5 15.6Supervisory Zones Panic ZonesPrinter Reports PC Log Reports 17.10 Door Acs no YES Door Access Reports17.11 17.12 PC Log Real-Time StatusArea Information Closing Check 18.5 18.6 18.7 18.8 18.9 18.10Closing Code Any BypassHome/Sleep/Away Programming 18.10.2Area Name Automatic ArmingArmed Output Number Late Arm DelayLate Output Number Bank Safe & Vault XR500N/XR500E only19.1 Zone InformationZone Number Zone Name19.5 Zone Type SpecificationsArea Assignment 19.6Arming Zone Area Assignment 19.7 19.8Style Arming Zone OperationWireless DMP Wireless19.9 Next Zone19.10.3 19.10.4 19.10.5 19.10.6 19.10.7 19.10.8 Disarm/DisableLED Operation PIR Pulse Count19.11.1 19.11.2 19.11.3 Series Key FobsKey Fob User Number Key Fob Serial NumberButton Action 19.11.719.11.8 Button Press TimeOutput Action 19.11.10 19.11.11 19.11.12Alarm Action FA Series Wireless 19.1219.12.1 19.12.2 19.12.3 Check-in TimeReport to Transmit 19.15 19.16 19.17Presignal Keypad Addresses Zone Retard Delay19.23 19.24Priority 19.2519.26 Fire Panel Slave InputSet Lockout Code Stop21.1 Set Lockout CodeFeature Upgrade False Alarm Reduction Diagnostics functionAppendix Network Results Successful Display Failure Display Cellular Results Successful Display Failure DisplayEmail Results Successful Display Failure Display Successful Display Failure DisplayKeypad Displays Using the 984 Command FunctionWalk Test Using the Walk TestZone Types Trip Counter For Walk TestTest End Warning Trip Counter For DMP Wireless Check-in Test WLSFailed Zones Display Keypad Speaker OperationCross Zoning Report Type Immediately Delayed23.7 Events Manager 23.8 User ProfilesCross Talk FA Series Transmitter InformationWireless Check-in and Supervision Definitions Zone Type SpecificationsKeypad Bus and LX-Bus Zone Type Descriptions Keypad Bus Zone Information Keypad Bus Zone Type DefaultsZone Type Defaults LX-Bus Zone Type DefaultsCommon Keypad Messages Message Meaning Possible SolutionsArea Account Number Messages Revisions to This Document Listings and Approvals Intrusion Fire Access Networks

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