Desa VTD-30PV-JHB, VTD-30NV-JHB Troubleshooting, Observed Problem Possible Cause Remedy

Page 13

Troubleshooting

WARNING: Turn off log set and let cool before servicing. Only a qualified service person should service and repair log set.

CAUTION: Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/pilot unit.

Note: All troubleshooting items are listed in order of operation.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

 

 

 

When ignitor button is pressed,

1. Ignitor electrode not con-

1.

Reconnect ignitor cable

there is no spark at pilot

2.

nected to ignitor cable

2.

Free ignitor cable if pinched

 

Ignitor cable pinched or

 

 

wet

 

by any metal or tubing. Keep

 

3.

Piezo ignitor nut is loose

3.

ignitor cable dry

 

Tighten nut holding piezo

 

 

 

 

ignitor to base panel of log

 

 

 

 

set. Nut is located behind base

 

4.

Broken ignitor cable

4.

panel

 

Replace ignitor cable

 

5.

Bad piezo ignitor

5.

Replace piezo ignitor

 

6.

Ignitor electrode positioned

6.

Replace ignitor electrode

 

 

wrong or broken

 

 

 

 

 

 

When ignitor button is pressed,

1. Gas supply turned off or

1.

Turn on gas supply or open

there is spark at pilot but no

 

equipment shutoff valve

 

equipment shutoff valve

ignition

2.

closed

2.

Turn control knob to PILOT

 

Control knob not in PILOT

 

3.

position

3.

position

 

Control knob not pressed in

Press in control knob while in

 

4.

while in PILOT position

4.

PILOT position

 

Air in gas lines when in-

Continue holding down con-

 

 

stalled

 

trol knob. Repeat igniting op-

 

5.

Depleted gas supply (pro-

5.

eration until air is removed

 

Contact local propane/LP gas

 

6.

pane/LP only)

6.

company

 

Pilot is clogged

Clean pilot (see Cleaning and

 

 

 

 

Maintenance, page 12) or

 

7.

Gas regulator setting is not

7.

replace pilot assembly

 

Replace gas regulator

 

 

correct

 

 

114370-02C

www.desatech.com

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Contents Ansi Z21.60-2003 CSA What to do if YOU Smell GASSafety Information Table of ContentsSafety Information Switch AssemblyProduct Identification Log SetOptional Accessories Product FeaturesInstallation Local CodesFlue Opening Specifications Installation and ClearancesVenting Specifications for Installation Installing Damper ClampConnecting to GAS Supply Installing Appliance AssemblyInstallation Items Needed Flexible Gas Hose If Allowed by Local Codes Control ValveNatural Gas Test Pressures Equal To or Less Than Psig 3.5 kPa Checking GAS ConnectionsPressure Testing Appliance Gas Connections For Your Safety Read Before LightingOperating Appliance Lighting InstructionsTo Turn OFF GAS To Appliance Manual Lighting ProcedureControl Knob Ignitor Shutting Off ApplianceFor purpose of input adjustment Cleaning Maintenance SpecificationsInspecting Burners Burner Flame PatternObserved Problem Possible Cause Remedy TroubleshootingControl Delayed ignition of burner Manifold pressure is too Causing pilot flame to go Out. This problem could beHas been triggered Ignition operationWhite powder residue forming When heated, vapors from Noise when burners are lit Position when burners areTurn control knob to LO Cold Minute Air in gas line Operate burners until air isStatement at top Gas leak. See WarningTechnical Service Service HintsReplacement Parts AccessoriesModels VTD-18NV-JHB, VTD-24NV-JHB, VTD-30Nv-JHB Illustrated Parts BreakdownParts on page 17 of this manual Parts ListKeep this Warranty Warranty InformationLimited Warranty Vented GAS Logs