Desa MSBVBP, MSBVBN Troubleshooting, After pilot lights, keep control knob, Pressed in 30 seconds

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SUN VALLEY STOVE COMPANY

B-VENT FREESTANDING FIREPLACE

TROUBLESHOOTING

Note: For additional help, visit DESA International’s Technical Service web site at www.desatech.com.

Note: All troubleshooting items are listed in order of operation.

WARNING: Turn off heater and let cool before servicing. Only a qualified service person should service and repair heater.

CAUTION: Never use a wire, needle, or similar object to clean pilot. This can damage pilot unit.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

When ignitor button is pressed, there is no spark at pilot

1.Ignitor electrode not connected to igni- tor cable

2.Ignitor cable pinched or wet

3.Piezo ignitor nut is loose

4.Broken ignitor cable

5.Bad piezo ignitor

6.Ignitor electrode broken

7.Ignitor electrode positioned wrong

1.Reconnect ignitor cable

2.Free ignitor cable if pinched by any metal or tubing. Keep ignitor cable dry

3.Tighten nut holding piezo ignitor. Nut is located behind the mounting bracket

4.Replace ignitor cable

5.Replace piezo ignitor

6.Replace pilot assembly

7.Replace pilot assembly

When ignitor button is pressed, there is spark at pilot but no ignition

1.Gas supply turned off or manual shutoff valve closed

2.Control knob not in PILOT position

3.Control knob not pressed in while in PILOT position

4.Air in gas lines when installed

5.Depleted gas supply (propane/LP mod- els only)

6.Pilot is clogged

7.Gas regulator setting is not correct

1.Turn on gas supply or open manual shutoff valve

2.Turn control knob to PILOT position

3.Press in control knob while in PILOT position

4.Continue holding down control knob. Repeat igniting operation until air is removed

5.Contact local propane/LP gas company

6.Clean pilot (see Cleaning and Mainte- nance, page 21) or replace pilot assembly

7.Replace gas control

Pilot lights but flame goes out when control

1.

Control knob not fully pressed in

1.

Press in control knob fully

knob is released

2.

Control knob not pressed in long enough

2.

After pilot lights, keep control knob

 

 

 

 

pressed in 30 seconds

 

3.

Manual shutoff valve not fully open

3.

Fully open manual shut-off valve

 

4.

Control valve damaged

4.

Replace control valve

www.desatech.com

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Contents For Your Safety What to do if YOU Smell GAS For Your SafetyMSBVBN, Msbvbp Remote Ready Safety Information SUN Valley Stove CompanyOperation Product FeaturesProduct Identification Local Codes Piezo IgnitorPRE-INSTALLATION Preparation Location and Space RequirementsLift off corrugated box enclosing stove body crating Freestanding Fireplace AssemblyStove Body Assembly Remove plastic bag from stove bodySet three top grate sections into stove top Attaching Stove LegsInstalling Optional Blower Accessory Installing Fireplace Into Stove BodyInstalling GA3700/DA3610T Blowers Installing Rear Cover Venting InstallationInstallation Precautions Installation of Listed B-1 Vent Use only vents labeled for EXTE- Rior USE above the rooflineChimneys Installing Vent System in a ChaseChecking Vent Capacity Relining SystemsFlue GAS Spillage Troubleshooting Venting ProblemsHigh Altitude Installation Causes of Spillage and Corrective ActionInstallation Items Needed Fireplace InstallationInstalling GAS Piping to Fireplace Location Check GAS TypePressure Testing Gas Supply Piping System Connecting Fireplace to GAS SupplyChecking GAS Connections Close manual shutoff valve see Fig- ure Pressure Testing Fireplace Gas ConnectionsOpen manual shutoff valve see Fig- ure Installing Optional Wall Mounted Thermostat GWMT1, GWMS2 Installing 9-Volt Battery in Hand- Held Remote Control Unit Installing Remote ReceiverREMOVING/REPLACING Glass Door Installing LOGS, Lava Rock and Glowing Embers Installing Log NoOperating Fireplace For Your Safety Read Before LightingManual Lighting Procedure Lighting InstructionsGhrc Series Operation Optional Remote OperationThermostat Control Operation Ghrct Series OperationInspecting Burners Operating Optional Blower AccessoryPilot Assembly Operating Optional GWMT1 Wall Mounted ThermostatPilot and Burners Cleaning and MaintenanceGlass Door LogsAfter pilot lights, keep control knob TroubleshootingPressed in 30 seconds Company OrificeInlet gas pressure is too low Pane/LP or natural gas companyNance, Fireplace produces unwanted odorsPilot is partially clogged Inner vent pipe leaking exhaust gassesWiring Diagram Replacement PartsTechnical Service Service HintsSpecifications Msbvbn MsbvbpAccessories Illustrated Parts Breakdown Msbvbn MsbvbpParts List KEY Part Number Description QTYSUN Valley Stove MC* Series Indicates Color Suffix DesignationKEY Part Description QTY Warranty Information International
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