Hearth and Home Technologies SL-750TR-E Troubleshooting, Standing Pilot Ignition System

Page 67

15 Troubleshooting

With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service technician in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician. Contact your dealer to arrange a service call by a qualified service technician.

A. Standing Pilot Ignition System

 

Symptom

Possible Causes

Corrective Action

1. After repeated triggering

A. No gas or low gas pressure.

Check the remote shut-off valves from the appliance. Usually, there

 

of the red or black piezo

 

is a valve near the gas main. There can be more than one valve be-

 

ignitor button, the spark

 

tween the appliance and the main.

 

ignitor will not light the

 

 

 

B. No lp in tank.

Check the LP (propane) tank. You may be out of fuel.

 

pilot.

 

C. Ignitor.

Check the spark at the electrode and pilot. If no spark and electrode

 

 

 

 

 

wire is properly connected, replace the ignitor. Verify that there is no

 

 

 

short in electrode wire.

 

 

D. Pilot or misaligned electrode

Using match, light the pilot. If the pilot lights, turn off the pilot and

 

 

(spark at electrode).

trigger the piezo ignitor button again. If the pilot lights, an improper

 

 

 

gas/air mixture caused the bad lighting and a longer purge period is

 

 

 

recommended. If the pilot will not light, ensure the gap at the elec-

 

 

 

trode and pilot is one-eighth in. to have a strong spark. If the gap is

 

 

 

OK, replace the pilot.

2.

The pilot will not stay lit

A. Thermocouple.

Check that the pilot flame impinges on the thermocouple. Adjust the

 

after carefully following

 

pilot for proper flame impingement.

 

the lighting instructions.

 

Ensure that the thermocouple connection at the gas valve is fully in-

 

 

 

 

 

 

serted and tight (hand tighten plus 1/4 turn).

 

 

 

Verify proper voltage output from the thermocouple to the valve.

 

 

 

Place one millivolt meter lead wire on the thermocouple copper lead.

 

 

 

Place the second lead wire on the solder button on the back of the

 

 

 

valve (blue wire). Start the pilot and hold the valve knob in. The mil-

 

 

 

livolt reading should read 8-16 millivolts. If millivolt reading is less

 

 

 

than 8 millivolts, replace thermocouple.

 

 

B. Improper gas inlet pressure.

Natural gas should be 5-14 in. w.c. LP should be 10-14 in. w.c. Verify

 

 

 

pressure with manometer.

 

 

C. Valve.

If the thermocouple is producing 8-16 millivolts, replace control valve.

 

 

 

 

3.

The pilot is burning,

A. ON/OFF switch or wires.

Check the ON/OFF switch and wires for proper connections. Place

 

there is no burner

 

the jumper wires across the terminals at the ON/OFF switch. If the

 

flame, the valve knob is

 

burner comes on, replace the ON/OFF switch. If the ON/OFF switch

 

in the ON position, and

 

is OK, place the jumper wires across the ON/OFF switch wires at the

 

the ON/OFF switch is in

 

gas valve. If the burner comes on, the wires are faulty or connections

 

the ON position.

 

are bad.

 

 

B. Thermopile may not be gen-

Check that the pilot flame impinges thermopile properly.

 

 

erating sufficient millivoltage.

Be sure the wire connections from the thermopile at the gas valve

 

 

 

 

 

 

terminals are tight and that the thermopile is fully inserted into the

 

 

 

pilot bracket.

 

 

 

Check the thermopile with a millivolt meter. Take the reading at TH-

 

 

 

TP&TP terminals of the gas valve. The meter should read 350 mil-

 

 

 

livolts minimum, while holding the valve knob depressed in the pilot

 

 

 

position, with the pilot lit, and the ON/OFF switch in the OFF position.

 

 

 

Replace the thermopile if the reading is below the specified mini-

 

 

 

mum.

 

 

 

With the pilot in the ON position, disconnect the thermopile leads

 

 

 

from the valve. Take a reading at the thermopile leads. The reading

 

 

 

should be 350 millivolts minimum. Replace the thermopile if the read-

 

 

 

ing is below the minimum.

 

 

 

 

Heat & Glo • SL-550 / 750 / 950TR-E • 2118-900 Rev. L • 11/08

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Contents HOT Surfaces What to do if you smell gasHomeowner Reference Information CongratulationsXxxxxxxx User Guide Table of ContentsReference Materials Appliance SetupTroubleshooting FinishingCONDITIONS, Exclusions & Limitation of Liability Limited Lifetime Warranty Tempered Glass Specifications High Altitude InstallationsListing and Code Approvals Appliance CertificationC22.1 Non-Combustible Materials SpecificationCombustible Materials Specification Electrical CodesRequirements for the Commonwealth of Massachusetts Installation of Carbon Monoxide DetectorsHeat & Glo SL-550 / 750 / 950TR-E 2118-900 Rev. L 11/08 Gas Fireplace SafetyOperating Instructions User Guide Your FireplaceClear Space Fixed Glass AssemblyRemote Controls, Wall Controls and Wall Switches Fan Kit optionalWhat to do if YOU Smell GAS To light the burner, flip the ON/OFF switch toLighting Instructions IPI Final inspection byLighting Instructions Standing Pilot Issue Solutions Frequently Asked QuestionsAfter Fireplace is Lit Remote Control Maintenance and ServiceMaintenance Tasks-Homeowner Glass CleaningLogs Maintenance Tasks-Qualified Service TechnicianGasket Seal and Glass Assembly Inspection VentingEither cobrahead or SIT Typical Appliance System Getting StartedTools and Supplies Needed Design and Installation ConsiderationsInspect Appliance and Components Selecting Appliance Location Framing and ClearancesClearances Constructing the Appliance ChaseModels Mantel Leg Acceptable on both sides of opening Mantel and Wall ProjectionsVent Termination Minimum Clearances Termination LocationsOpening = Vent Terminal = AIR Supply Inlet = Area Where Terminal is not PermittedUse of Elbows Vent Information and DiagramsApproved Pipe Vent Table KeyUse of Flex Vent Minimum Maximum Minimum Top Vent Horizontal Termination Venting with 2 elbowsV1 Minimum H1 + H2 Maximum Venting with 3 elbowsExhaust restrictor Instructions Top Vent Vertical Termination No Elbows V1 = 60 ft. Max .3 mSL-550TR-E SL-750TR-E SL-950TR-E Top Vent Vertical Termination Venting with 2 elbowsMIN SL-550TR-E SL-750TR-E SL-950TR-E Top Vent Vertical Termination Venting with 3 elbowsV1 MIN H1 MAX V2 MIN H2 MAX V3 MIN Top Vent Vertical Termination Venting with 4 elbowsRear Vent Horizontal Termination One 45º Elbow Rear Vent Horizontal Termination No ElbowsH1 = 9 in mm Maximum H2 + H3 MAX H1 + H2+ H3 MAX Rear Vent Horizontal Termination Venting with 2 elbowsRear Vent Horizontal Termination Venting with 3 elbows H1 + H2 MAXRear Vent Vertical Termination Venting with 2 elbows Rear Vent Vertical Termination Venting with 1 elbow+ H 2 MAX MIN MIN MAX + H 2 MAX Rear Vent Vertical Termination Venting with 3 elbowsCombustible Wall Penetration Vent Clearances and FramingPipe Clearances to Combustibles Wall Penetration FramingInstalling Ceiling Firestop Install the Ceiling FirestopFlat Ceiling Installation Install Attic Insulation ShieldVaulted Ceiling Installation Top Vent Appliance PreparationCut the metal retaining band and fold the sides out Rear Vent13 Proper Positioning and Securing of an Appliance Securing and Leveling the ApplianceAssemble Pipe Sections Installing Vent Pipe DVP and SLP PipeAttach Vent to the Firebox Assembly Assemble Vent Sections DVP Pipe OnlyAssemble Slip Sections Assemble Vent Sections SLP Pipe OnlyDisassemble Vent Sections Secure the Vent SectionsInstall Decorative Ceiling Components SLP only Assemble and Install Storm Collar Install Metal Roof FlashingFoot minimum in snow regions 18 Secure Pipe with SLP-FS Install RF4-8Install Decorative Wall Components SLP only Install Vertical Termination CapHeat Shield Requirements for Horizontal Termination Ansi Z223.1 and CAN/CGA-B149 installation codes Install Horizontal Termination Cap DVP and SLP PipeRefer to of this manual Gas Connection Gas InformationFuel Conversion Gas PressureOptional Accessories Requirements Wiring RequirementsIntellifire Ignition System Wiring Standing Pilot Ignition System WiringIntellifire Ignition Wiring Diagram with Remote Receiver Standing Pilot Ignition Wiring Diagram Electrical Service and RepairWall Switch Installation for Fan Optional Junction Box InstallationFinishing Facing Materials Facing MaterialSplatter Guard To install the Splatter GuardTo Remove the Splatter Guard To Close the Lower Access PanelFinishing Clearances for Aero, Chad and Halston Fronts DoorsElevated Hearth Systems Appliance Setup Install the Log Assembly SRV2115-701 SRV2118-701 SRV2121-701 Air Shutter Setting Install Trim and/or SurroundShutter Settings Symptom Possible Causes Corrective Action TroubleshootingStanding Pilot Ignition System Symptom Possible Cause Corrective Action TroubleshootingIntellifire Ignition System Ues to spark, and main Reference Materials Appliance Dimension DiagramInches Millimeters P 4 5 4 5 E lb o w Vent Components DiagramsDVP vent components DVP-TRAPDVP-TRAPFL RF6M RF12MBEK DVP-BEK2 COOL-ADDFor use with IPI and DSI appliances only DVP-TVHWSLP-HRC-SS SLP-HRC-ZC-SS Horizontal Termination CAP DVP-HRC-SS DVP-HRC-ZC-SS Horizontal Termination CAPDVP-TB1 Roof Flashing Ceiling Firestop ElbowExtended Heat Shield RF4-8Wall Thimble-Black Snorkel Black Support Box-BlackAdapter Service Parts Log Set AssemblyStocked Service Parts List SL-550TR-E, SL-550TR-IPI-EAt Depot SL-750TR-E, SL-750TR-IPI-E Stocked Service Parts ListSL-950TR-E, SL-950TR-IPI-E GLA-950TR Service Parts List SL-950TR-E, SL-950TR-IPI-EDescription Serial # Part Number SL-550 / 750 / 950TR-IPI-EDescription Comments Part Number Standing Pilot Valve AssemblyContact Information

SL-750TR-E, SL-750TR-IPI-E, SL-550TR-IPI-E, SL-550TR-E, SL-950TR-IPI-E specifications

Hearth and Home Technologies is renowned for its innovative fireplace solutions, and their SL series of gas fireplaces exemplifies this commitment to quality and technology. The SL-950TR-E, SL-950TR-IPI-E, SL-550TR-E, SL-550TR-IPI-E, and SL-750TR-IPI-E models are designed to enhance the beauty and comfort of any living space while offering a range of advanced features.

The SL-950TR-E and SL-950TR-IPI-E are both large, linear models that provide a striking focal point for modern homes. With a glass front and sleek design, they can be installed in various settings, giving users flexibility in home design. The SL-950TR-E uses a traditional ignition system, while the SL-950TR-IPI-E incorporates an innovative intermittent pilot ignition (IPI) system that enhances energy efficiency. This technology reduces gas usage by activating the pilot light only when needed, contributing to lower utility bills.

The SL-550TR-E and SL-550TR-IPI-E models are slightly smaller but still deliver impressive heating performance. Similar to their larger counterparts, these models feature a contemporary design, perfect for homeowners who wish to blend warmth with modern aesthetics. The SL-550TR-E operates using a traditional ignition method, while the IPI variant also benefits from energy-efficient technology, ensuring that users can enjoy the ambiance of a fireplace without excessive energy consumption.

For those seeking a balance of size and efficiency, the SL-750TR-IPI-E stands out with its powerful output and sleek design. This model offers customizable flame and ember bed options, allowing users to create the ambiance they desire. The IPI system in the SL-750TR-IPI-E also enables users to control the fireplace with greater precision, providing convenience and comfort at the touch of a button.

All models feature advanced safety features, including glass safety barriers and an automated shut-off mechanism, ensuring peace of mind for homeowners. The easy-to-use remote controls offer additional convenience, allowing users to adjust flame intensity and heat output without leaving their seats.

In summary, the Hearth and Home Technologies SL series of gas fireplaces, including the SL-950TR-E, SL-950TR-IPI-E, SL-550TR-E, SL-550TR-IPI-E, and SL-750TR-IPI-E, combine aesthetic appeal with cutting-edge technology. With their modern designs, various size options, and efficient ignition systems, they provide homeowners with both warmth and elegance, making them a perfect choice for any contemporary living space.
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