Troubleshooting | HP 0706124 REV B specs

APPENDIX B

Troubleshooting

This appendix explains how to prevent and diagnose printing problems and provides information about getting help from ColorSpan.

For other software-specific troubleshooting procedures, refer to your application software documentation or the other ColorSpan documenta- tion listed on page vi of this manual.

If your printer is connected to a non-ColorSpan RIP or print server, refer to the accompanying third-party documentation.

Troubleshooting

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HP 0706124 REV B manual Troubleshooting

Contents

Part Number 0706124 Rev B DisplayMaker Legacy Mach Legal notices Iii Release Date Description Revision Log DOC Canada Regulatory Statements Telecommunications Network Statement Vii About This Manual Hinweis ConventionsVorsicht Viii Table of Contents Table of Contents Installing Ink and MediaMeasure Media Width Calibrating the Printer Technical SpecificationsMaintaining the Printer Index TroubleshootingXii Getting Started Getting Started Electrical Environmental Operating RequirementsOperating Requirements Operating Requirements Important Operating Notes Warnung Bewegliche Teile, Verletzungsgefahr Safety Warnings Unpacking and Assembly Unpacking and Assembly Parts List Stand assembly Remove the red-headed bolts Locate the assembly supports ➍ Roll the printer onto its back Tower of the support is now at the front of the pallet Unpacking and Assembly Unpacking and Assembly Unpacking and Assembly Connecting to the Print Server Power-Up Sequence What’s Next? Print server RIPs the job Workflow OverviewServer sends the image to the printer for printing Workflow Overview Parts Overview Parts Overview Transport chain not shown supports the ink sup Index DescriptionPinch rollers 12 places grip the media during Ink reservoir tray two places holds ink reservoir boxes Printhead carriage, printhead covers open Performance Features Ease-Of-Use Features Special Features Special Features Overview Front Navigation Keys Menu Menu Tree Using the Control Panel Ready Screen Front Menu OverviewReady Status Screen Front Menu Overview Overview Tip Front Front Front Media info, ink info screens Front Front Key Description Navigation KeysLighted menu options Navigation Keys Menu Menu Print Settings Page Printer Options Use the ColorSpan print server’s MediaSaver or N-Up Features to group separate print jobs into a singleJob. This conserves media and speeds printing by Eliminating the blank space between jobs, without Reset All Defaults Service Tests Service Printer User Diagnostics Home Head CalibrationsMeasure Media Width New Carriage Disable Media Sensor Front Calibrate Printer Menu TreeMenu Tree Configure Printer Service Printer Calibrations Service Tests Menu Tree Installing Ink and Media Installing Ink and Media Variable Mode Printing Variable Mode Printing Variable Mode Printing Ink System Overview Ink System Overview Ink System Overview Ink type and ink number labels Jets on To clean a printhead with jet-outs, see Cleaning InkPrinthead Handling Tips Six-color ink sets Four-color ink sets Selecting a Print ModePress the Proceed key Printhead Positions Ink Colors Selecting a Print ModeInk Type Suffix Press to continue Press the and keys to select the color map you will use Switching Between Ink Sets Switching Between Ink Sets Switching Between Ink Sets Installing Ink for the First Time in a New Printer Placing the drain bottle Installing Ink for the First Time in a New Printer This will allow air to escape from the supply tube Install the printhead into the carriage Installing Ink for the First Time in a New Printer Replacing Ink System Components Replacing Ink System Components Replacing an Ink Reservoir During Printing Hot Swapping Press the Carriage button Install the new printhead into the carriage Replacing An Ink Tube Replacing Ink System Components 13. Connecting the ink tube to the reservoir If the ink does not begin flowing, try disconnecting Head to fail. This condition may be recoverable byReconnecting the ink tube to the ink reservoir Necting it to a printhead. Attempting to print with an Tip For best results, use genuine ColorSpan media Loading Media Printer automatically locates the right and left Load and secure the other collet against end of media rollEdges of the media, so it is not necessary to align Media edges to a reference mark on the platen Press the key to proceed Control panel asks whether you want to use the takeup system Has some media on it will change the weight Width when attached to the takeup spool. EnsureIf necessary, a cardboard core from a roll of masking Or other graphic arts tape can be slipped over Loading Media Loading Media Relative Humidity Printer Action Cutting and Unloading Media Cutting and Unloading Media Calibrating the Printer Calibrating the Printer AutoSet Manual Calibrations Manual Calibrations Following prompt appears Inch/12-inch Calibration Adjust the media feed advance using the control panel Examine the patterns with a high-power mangifier Fine Medium Coarse Cancel CalibrationDouble Lines Calibration Select a pattern and press the key to proceed Calibration. Try AutoSet first before running this AutoSet incorporates an automatic version of thisManual calibration see AutoSet on page 4-2 for Details Printer prints the calibration pattern you selected Repeat steps 12 through 14 for each of the twelve heads Press the and keys to select a pattern, then press the key Press the key 19. Head-to-Head Registration patterns Repeat steps 15 through 17 for each of the Y patterns Repeat steps 10 through 12 for each of the heads Clean the printhead jets as described in Cleaning For best results, before performing this procedureSometimes can be recovered by carefully wiping Ink Jets on page 5-3. Autodetected missing jets 21. Sample jet mapping pattern Press and to select a head number, then press Proceed Report Individual Bad Jets Clear Individual Bad Jets When you are finished reporting bad jets, pressView Current Bad Jets Press Clear All Bad JetsPress Repeat steps 7 through Jet Status Lines Zero Registration Data Auto Calibrations Auto Calibrations AutoTune Quality Check ModeAutoTune Calibration Summary CP Codes Jets Unfixed For best results, be sure that the linearization LinearizationPatches are dry before taking readings. Use Printer’s dryer with heat to ensure complete drying Linearization Maintaining the Printer Maintaining the Printer Maintenance Schedule Interval When printing interval warning appearsAction Interval Daily Maintenance interval daily Cleaning Ink JetsCleaning Ink Jets Cleaning Ink Jets Cleaning the Service Station Boots Wipers Cleaning the Service Station Printing Prime Bars Maintenance interval as neededPrinting Prime Bars Manual Priming Manual Priming Manual Priming Cleaning the Top Cover Cleaning the Top Cover Purging the Printheads Purging the Printheads Purging the Printheads Encoder and rail Cleaning the Encoder Cleaning the Carriage Rail Maintenance interval at Maintenance Clock Alarm Technical Specifications Technical Specifications General Specifications Specifications Performance Mode Color Set Print Speed ResolutionPrint Modes Supplies and Accessories Supplies and Accessories Troubleshooting Troubleshooting Troubleshooting Checklist Does the printer’s power come ON? Troubleshooting Checklist Diagnostics Diagnostics Diagnostics Code, Message Cause RecoveryTable B-1. Actions and Warnings PC Printing Calibrations MS Media Sensing PD Primer Door SS Service StationPG Purge SC System Calibrations WP White Point VN VideoNet Stitch Banding Edge Banding BandingBanding Banding Texture Banding Swath Edge Banding Page Index-1 Index Index-2 Index-3 Dryer 1-21,2-13,3-31 Index-4 Index-5 Index-6