HP 0706124 REV B Troubleshooting, B-1, Troubleshooting

APPENDIX B

Troubleshooting

This appendix explains how to prevent and diagnose printing problems and provides information about getting help from ColorSpan.

For other software-specific troubleshooting procedures, refer to your application software documentation or the other ColorSpan documentation listed on page vi of this manual.

If your printer is connected to a non-ColorSpan RIP or print server, refer to the accompanying third-party documentation.

Troubleshooting

B-1

Contents

Page www.hp.com/go/graphicarts THE PRINTHEAD DisplayMaker Mach 12 User Manual Carriage Prime Revision Log Regulatory Statements Telecommunications Network Statement About This Manual Conventions TABLE OF CONTENTS 1 Getting Started 2 Using the Control Panel 3 Installing Ink and Media 4 Calibrating the Printer Maintaining the Printer A Technical Specifications B Troubleshooting Index Getting Started Operating Requirements Important Operating Notes Safety Warnings Unpacking and Assembly Parts List Stand Assembly Final Assembly Page Do not remove the bolts from the rear sup- ports Page Page Connecting to Power Connecting to the Print Server Power-UpSequence What’s Next Workflow Overview Parts Overview Index Description Stand Casters (four places) — Encoder strip — Transport chain (not shown) — supports the ink sup Dryer tube 16Ink reservoir tray (two places) — holds ink reservoir boxes Takeup gearbox — VideoNet port Power inlets — Page Special Features User assistance Using the Control Panel Overview User Assistance ? button ATTN (Attention) key Actions Warnings Tip Front Page Media & Ink — Status — Advance Media Menu AutoSet — Prime Bars Print Mode Prime — Media Unload — Media Load ATTN Navigation Keys Menu Printer Configuration Print Settings Top Gutters Side Gutters Takeup Direction — Head Height Space Between Prints Service Station Drying Delay Units Warnings & Actions Audible Alarm Service Station Spits SS Overspray Delay Printer Options OFF Print Position Media Supply Loop Prevent Supply Loop Allow Supply Loop Reset All Defaults Restore All Defaults Zero Platen Width Measure Platen Service Printer User Diagnostics ◆VideoNet Status ◆Head Statistics ◆Carriage Motion ◆VideoNet Connection Dryer Test Print Image on Image Sensor Horizontal Dot Accuracy Vertical Dot Accuracy Isolation Print Test Disable Media Sensor Menu Tree Configure Printer Service Printer Page Page Installing Ink and Media Variable Mode Printing Config- ure Printer - Printer Settings - SS Overspray Delay Variable Mode Printing Ink System Overview Color Map Cards Ink Type Label Ink Tube Number Label Ink System Overview Spare Ink and Printheads Printhead Handling Tips Selecting a Print Mode Page Page Switching Between Ink Sets Switching Between Ink Sets Installing Ink for the First Time in a New Printer Page Page Page Page Replacing an Ink Reservoir in an Idle Printer Replacing an Ink Reservoir During Printing (“Hot Swapping”) Replacing a Printhead Replacing An Ink Tube do not connect the empty tube to the print- head yet Page Page Loading Media Page Page Page Page Loading 72-Inch Media Takeup Options When enabled When disabled Linearization Dryer Operation Relative Humidity Printer Action Cutting and Unloading Media Calibrating the Printer AutoSet Manual Calibrations Before After 34-Inch 12-Inch Double Lines 34-Inch/12-inchCalibration Double Lines Calibration Manual Bidirectional Registration Page Page Manual Head Registration Manual Calibration Manual Head Registration Page Page Manual Jet Mapping Manual Jet Mapping ◆Report individual bad jets — enables you to report a bad jet ◆Clear individual bad jets — enables you to clear (mark as good) a jet View current bad jets Clear all bad jets Report Individual Bad Jets Clear Individual Bad Jets View Current Bad Jets Clear All Bad Jets Jet Status Lines Zero Registration Data Auto Calibrations AutoTune Calibration Summary Page Linearization Page Maintaining the Printer Maintenance Schedule Cleaning Ink Jets Evaluating Printhead Performance After Cleaning Cleaning Jet Outs Cleaning the Service Station Maintenance interval: daily, and when switching between dye and pigment inks Cleaning the Service Station Page Printing Prime Bars Manual Priming Manual Priming Cleaning the Top Cover Purging the Printheads Page Cleaning the Encoder Cleaning the Carriage Rail Technical Specifications Specifications Specifications A-3 Performance Print Modes Mode Print Speed Resolution Page A-6 Troubleshooting Troubleshooting Checklist Troubleshooting Checklist B-3 Diagnostics Code, Message Cause Recovery B-5 B-6 B-7 B-8 Banding Menu - Configure Printer - Printer Settings - Service Station 30 Second Spit & Wipe Supply-Loop Banding B-10 Texture Banding Swath Edge Banding Menu - Service Printer - Cali- brations - Head Height Menu - Configure Printer - Printer Settings- Head Height B-11 Page Index Index-2 Dryer 1-21, 2-13 Index-3 Index-4 B-12 Warnings 1-4, 1-5, 1-9, 1-13, B-5 Workflow overview Index-5