Troubleshooting Checklist

Before you troubleshoot your printer, make sure that it is properly installed as described in Chapter 1, Getting Started.

Follow the steps in this checklist to isolate and resolve printing problems.

1.Does the printer’s power come ON?

YES: Go to question 2.

NO: The following could be the problem:

◆The power cable may not be plugged into an electrical outlet.

◆If the printer is plugged into a surge protector, the surge protector may not be connected to power, or it may be switched off.

2.Did the start-up sequence of the control panel end by dis- playing a Ready (status) screen similar to the one shown in Fig. 2-1 on page 2-2?

YES: Go to question 3.

NO: The following could be the problem:

◆There may be a hardware problem with the printer’s internal components. Follow the diagnostic routine on the control panel to determine the problem. Call MacDermid ColorSpan Technical Services as directed by the control panel.

3.Can you send a file from the print server to the printer?

YES: Go to question 4.

NO: The following could be the problem:

◆The cable may not be securely connected between the print server and the printer. Refer to the server’s docu- mentation for more information.

◆The cable may be connected to the wrong port on the print server. Refer to the server’s documentation for more information.

4.Can you send (print or download) a document from a client computer to the server?

YES: Go to question 5.

NO: The following could be the problem:

◆The connection from the client to the local area network may not be configured correctly. See your system admin- istrator for assistance.

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Troubleshooting Checklist