Does the printer’s power come ON? | HP 0706124 REV B guide

Troubleshooting Checklist

Before you troubleshoot your printer, make sure that it is prop- erly installed as described in Chapter 1, Getting Started.

Follow the steps in this checklist to isolate and resolve printing problems.

1.Does the printer’s power come ON?

YES: Go to question 2.

NO: The following could be the problem:

◆The power cable may not be plugged into an electrical outlet.

◆If the printer is plugged into a surge protector, the surge protector may not be connected to power, or it may be switched off.

2.Did the start-up sequence of the control panel end by dis- playing a Ready (status) screen similar to the one shown in Fig. 2-1 on page 2-2?

YES: Go to question 3.

NO: The following could be the problem:

◆There may be a hardware problem with the printer’s internal components. Follow the diagnostic routine on the control panel to determine the problem. Call MacDermid ColorSpan Technical Services as directed by the control panel.

3.Can you send a file from the print server to the printer?

YES: Go to question 4.

NO: The following could be the problem:

◆The cable may not be securely connected between the print server and the printer. Refer to the server’s docu- mentation for more information.

◆The cable may be connected to the wrong port on the print server. Refer to the server’s documentation for more information.

4.Can you send (print or download) a document from a client computer to the server?

YES: Go to question 5.

NO: The following could be the problem:

◆The connection from the client to the local area network may not be configured correctly. See your system admin- istrator for assistance.

B-2	Troubleshooting Checklist

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HP 0706124 REV B manual Does the printer’s power come ON?, Troubleshooting Checklist

Contents

DisplayMaker Legacy Mach Part Number 0706124 Rev B Legal notices Iii Revision Log Release Date Description Regulatory Statements DOC Canada Telecommunications Network Statement About This Manual Vii Vorsicht ConventionsHinweis Viii Table of Contents Measure Media Width Installing Ink and MediaTable of Contents Maintaining the Printer Technical SpecificationsCalibrating the Printer Xii TroubleshootingIndex Getting Started Getting Started Operating Requirements Operating RequirementsElectrical Environmental Important Operating Notes Operating Requirements Safety Warnings Warnung Bewegliche Teile, Verletzungsgefahr Unpacking and Assembly Unpacking and Assembly Parts List Stand assembly Remove the red-headed bolts Locate the assembly supports ➍ Roll the printer onto its back Tower of the support is now at the front of the pallet Unpacking and Assembly Unpacking and Assembly Unpacking and Assembly Connecting to the Print Server Power-Up Sequence What’s Next? Server sends the image to the printer for printing Workflow OverviewPrint server RIPs the job Workflow Overview Parts Overview Parts Overview Pinch rollers 12 places grip the media during Index DescriptionTransport chain not shown supports the ink sup Ink reservoir tray two places holds ink reservoir boxes Printhead carriage, printhead covers open Special Features Performance Features Ease-Of-Use Features Special Features Using the Control Panel Overview Front Navigation Keys Menu Menu Tree Ready Status Screen Front Menu OverviewReady Screen Front Menu Overview Overview Tip Front Front Media info, ink info screens Front Front Front Lighted menu options Navigation KeysKey Description Navigation Keys Menu Menu Print Settings Page Printer Options Job. This conserves media and speeds printing by Features to group separate print jobs into a singleUse the ColorSpan print server’s MediaSaver or N-Up Eliminating the blank space between jobs, without Reset All Defaults Service Printer User Diagnostics Service Tests Measure Media Width CalibrationsHome Head New Carriage Disable Media Sensor Menu Tree Menu TreeFront Calibrate Printer Configure Printer Service Printer Service Tests Calibrations Menu Tree Installing Ink and Media Installing Ink and Media Variable Mode Printing Variable Mode Printing Variable Mode Printing Ink System Overview Ink System Overview Ink type and ink number labels Ink System Overview Printhead Handling Tips To clean a printhead with jet-outs, see Cleaning InkJets on Press the Proceed key Selecting a Print ModeSix-color ink sets Four-color ink sets Ink Type Suffix Selecting a Print ModePrinthead Positions Ink Colors Press the and keys to select the color map you will use Press to continue Switching Between Ink Sets Switching Between Ink Sets Switching Between Ink Sets Installing Ink for the First Time in a New Printer Installing Ink for the First Time in a New Printer Placing the drain bottle This will allow air to escape from the supply tube Install the printhead into the carriage Installing Ink for the First Time in a New Printer Replacing Ink System Components Replacing an Ink Reservoir During Printing Hot Swapping Replacing Ink System Components Install the new printhead into the carriage Press the Carriage button Replacing An Ink Tube Replacing Ink System Components 13. Connecting the ink tube to the reservoir Reconnecting the ink tube to the ink reservoir Head to fail. This condition may be recoverable byIf the ink does not begin flowing, try disconnecting Necting it to a printhead. Attempting to print with an Loading Media Tip For best results, use genuine ColorSpan media Edges of the media, so it is not necessary to align Load and secure the other collet against end of media rollPrinter automatically locates the right and left Media edges to a reference mark on the platen Press the key to proceed Control panel asks whether you want to use the takeup system If necessary, a cardboard core from a roll of masking Width when attached to the takeup spool. EnsureHas some media on it will change the weight Or other graphic arts tape can be slipped over Loading Media Loading Media Relative Humidity Printer Action Cutting and Unloading Media Cutting and Unloading Media Calibrating the Printer Calibrating the Printer AutoSet Manual Calibrations Manual Calibrations Following prompt appears Adjust the media feed advance using the control panel Inch/12-inch Calibration Double Lines Calibration Fine Medium Coarse Cancel CalibrationExamine the patterns with a high-power mangifier Select a pattern and press the key to proceed Manual calibration see AutoSet on page 4-2 for AutoSet incorporates an automatic version of thisCalibration. Try AutoSet first before running this Details Printer prints the calibration pattern you selected Repeat steps 12 through 14 for each of the twelve heads Press the key Press the and keys to select a pattern, then press the key 19. Head-to-Head Registration patterns Repeat steps 10 through 12 for each of the heads Repeat steps 15 through 17 for each of the Y patterns Sometimes can be recovered by carefully wiping For best results, before performing this procedureClean the printhead jets as described in Cleaning Ink Jets on page 5-3. Autodetected missing jets 21. Sample jet mapping pattern Report Individual Bad Jets Press and to select a head number, then press Proceed View Current Bad Jets When you are finished reporting bad jets, pressClear Individual Bad Jets Press Repeat steps 7 through Clear All Bad JetsPress Jet Status Lines Zero Registration Data Auto Calibrations Auto Calibrations AutoTune Quality Check ModeAutoTune Calibration Summary Jets Unfixed CP Codes Patches are dry before taking readings. Use LinearizationFor best results, be sure that the linearization Printer’s dryer with heat to ensure complete drying Linearization Maintaining the Printer Maintaining the Printer Action Interval When printing interval warning appearsMaintenance Schedule Interval Daily Cleaning Ink Jets Cleaning Ink JetsMaintenance interval daily Cleaning Ink Jets Boots Wipers Cleaning the Service Station Cleaning the Service Station Printing Prime Bars Maintenance interval as neededPrinting Prime Bars Manual Priming Manual Priming Manual Priming Cleaning the Top Cover Cleaning the Top Cover Purging the Printheads Purging the Printheads Purging the Printheads Cleaning the Encoder Encoder and rail Maintenance interval at Maintenance Clock Alarm Cleaning the Carriage Rail Technical Specifications Technical Specifications Specifications General Specifications Print Modes Mode Color Set Print Speed ResolutionPerformance Supplies and Accessories Supplies and Accessories Troubleshooting Troubleshooting Does the printer’s power come ON? Troubleshooting Checklist Troubleshooting Checklist Diagnostics Diagnostics Table B-1. Actions and Warnings Code, Message Cause RecoveryDiagnostics MS Media Sensing PC Printing Calibrations PG Purge SS Service StationPD Primer Door SC System Calibrations VN VideoNet WP White Point Banding BandingStitch Banding Edge Banding Banding Texture Banding Swath Edge Banding Page Index Index-1 Index-2 Dryer 1-21,2-13,3-31 Index-3 Index-4 Index-5 Index-6