Hearth and Home Technologies SL-350TRS-CE-D Trouble- shooting, Standing Pilot Troubleshooting

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5

Trouble- shooting

With proper installation, operation, and maintenance your gas fireplace will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician.

Standing Pilot Troubleshooting

 

Symptom

Possible Cause

Corrective Action

 

1. After repeated

a. Defective ignitor

Check the spark at the electrode and

 

 

triggering of the red

 

pilot. If no spark and electrode wire is

 

 

or black piezo

 

properly connected, replace the ignitor.

 

 

button, the spark

 

Using a match, light the pilot. If the

 

 

ignitor will not light

b. Defective pilot or

 

 

pilot lights, turn off the pilot and

 

 

the pilot.

misaligned

 

 

trigger the red or black piezo button

 

 

 

electrode (spark at

 

 

 

again. If the pilot lights, an improper

 

 

 

electrode)

 

 

 

gas/air mixture caused the bad

 

 

 

 

 

 

 

 

lighting and a longer purge period is

 

 

 

 

recommended. If the pilot will not

 

 

 

 

light, ensure that the gap at the

 

 

 

 

electrode and pilot is 3 mm to have

 

 

 

 

a strong spark. If the gap is OK,

 

 

 

 

replace the pilot.

 

 

 

c. No gas or low gas

Check the remote shut-off valves

 

 

 

from the fireplace. Usually, there is a

 

 

 

pressure

 

 

 

valve near the gas main. There can

 

 

 

 

 

 

 

 

be more than one (1) valve between

 

 

 

 

the fireplace and the main.

 

 

 

d. No LP in the tank

Check the LP (propane) tank. You

 

 

 

may be out of fuel.

 

 

 

 

 

2.

The pilot will not stay

a. Defective

Check that the pilot flame impinges

 

 

lit after carefully

thermocouple

on the thermocouple. Clean and/or

 

 

following the lighting

 

adjust the pilot for maximum flame

 

 

instructions.

 

impingement.

 

 

 

 

Ensure that the thermocouple

 

 

 

 

connection at the gas valve is fully

 

 

 

 

inserted and tight (hand tighten plus

 

 

 

 

1/4 turn).

 

 

 

 

Disconnect the thermocouple from

 

 

 

 

the valve, place one millivolt meter

 

 

 

 

lead wire on the tip of the

 

 

 

 

thermocouple and the other meter

 

 

 

 

lead wire on the thermocouple

 

 

 

 

copper lead. Start the pilot and hold

 

 

 

 

the valve knob in. If the millivolt

 

 

 

 

reading is less than 15mV, replace

 

 

 

 

the thermocouple.

 

 

 

b. Defective valve

If thermocouple is producing more

 

 

 

 

than 15 millivolts, replace faulty valve.

 

3.

The pilot is burning,

a. ON/OFF switch or

Check the ON/OFF switch and wires

 

wires defective

for proper connections. Place the

 

 

there is no gas

 

jumper wires across the terminals

 

 

burner, the valve

 

at the switch. If the burner comes on,

 

 

knob is in the ON

 

replace the defective switch. If the

 

 

position, and the

 

switch is OK, place the jumper wires

 

 

ON/OFF switch is in

 

across the switch wires at the gas

 

 

the ON position.

 

valve. If the burner comes on, the

 

 

 

 

wires are faulty or connections are

 

 

 

 

bad.

 

 

 

b. Thermopile may

If the pilot flame is not close enough

 

 

 

physically to the thermopile, adjust

 

 

 

not be generating

 

 

 

the pilot flame.

 

 

 

sufficient

 

 

 

 

 

 

 

millivoltage

Be sure the wire connections from

 

 

 

 

the thermopile at the gas valve

 

 

 

 

terminals are tight and that the

 

 

 

 

thermopile is fully inserted into the

 

 

 

 

pilot bracket.

 

42

Heat & Glo • SL-350TRS-CE-D • 2033-900 Rev. N • 10/07

Page 41 Page 43
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Page 41 Page 43
Contents Installers Guide What to do if you smell gasSafety and Warning Information Table of Contents Service Parts SL-350TRS-CE-DNG, LP Service Parts List SL-350TRS-CE-DSL-350TRS-CE-D Appliance Certification Installation RegulationsApprovals and Regulations Advantica Gas Fireplace 90/396/EECGetting Started Diagram of the SL-350TRS-CE-D Installing the Fireplace Clearance RequirementsRecessed Depth 41.3cm Step Framing Fireplace SectionsFlue System Approvals Identifying Flue ComponentsDVP90ST SL D-Series Flue Component Specifications 102mm inner pipe/168mm outer pipeUse SL D-Series Components only Use DVP-SeriesFlue with One 90 Elbow Use DVP-Series components only Flue with Two 90 ElbowsFlue with TWO 2 90 Elbows Flue with three 90 elbows USE SL D-SERIES Components only Appliance Preparation Top FlueRear Flue Remove the insulation from the outer flue pipeInstalling Flue Components Install Support BracketsInstall Firestops Installing Support BracketsFlue Pipe & Firestop Hole and New Framing MembersFlue Termination For Horizontal Terminations using the SLK-01DA Arrow is Pointing UPTermination cap This also pertains to vertical flue systems installed Vent Termination Minimum Clearances Step Gas Control System Gas Control SystemStep Gas Supply Line Do not USE AN Open Flame to Check for GAS LeaksStep Wiring Fireplace For Standing Pilot Ignition Wiring Appliance RequirementsStep Gas Pressure Requirements Standing Pilot Ignition Wiring Diagram Step FinishingStep Installing Trim Logs, Ember Material Sealant Material Installing the TrimLOG Placement Heat & Glo SL-350TRS-CE-D 2033-900 Rev. N 10/07 Glass Assembly Placing the Ember MaterialDouble-check for faulty components Step Before Lighting Fireplace After InstallationReview safety warnings and cautions Double-check for gas leaksFireplace Maintenance Maintaining Servicing Your FireplaceBurner Flame Patterns Standing Pilot Troubleshooting Trouble- shootingCheck the thermopile with a millivolt Placed in this Opening

SL-350TRS-CE-D specifications

Hearth and Home Technologies has consistently delivered innovative and efficient heating solutions, and the SL-350TRS-CE-D is yet another remarkable addition to their lineup. This contemporary gas fireplace combines advanced technology with a sleek design, making it a popular choice for modern homes seeking both aesthetics and functionality.

One of the standout features of the SL-350TRS-CE-D is its impressive heat output. With a maximum input of 35,000 BTUs, this fireplace is capable of heating up to 1,400 square feet, ensuring cozy warmth throughout your living space. The unit employs a powerful fan system that enhances heat distribution, allowing for a comfortable environment on even the coldest days.

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The SL-350TRS-CE-D is equipped with advanced technologies that enhance its performance and user experience. It features an electronic ignition system, which ensures quick and reliable ignition, eliminating the hassle of matches or lighters. Additionally, the fireplace comes with a remote control, allowing users to easily adjust the flame height and heat output from the comfort of their seat.

Safety is also a priority with the SL-350TRS-CE-D. The unit includes a safety screen that prevents accidental contact with hot surfaces, making it an ideal choice for homes with children and pets. Moreover, the fireplace is designed with sealed combustion technology, which draws air from outside for combustion, ensuring that indoor air quality remains unaffected.

With its energy efficiency, the SL-350TRS-CE-D operates with a high efficiency rating, making it an environmentally friendly heating option. This not only helps reduce heating costs but also contributes to a sustainable lifestyle.

In conclusion, the Hearth and Home Technologies SL-350TRS-CE-D is a blend of cutting-edge technology, efficient performance, and captivating design. It is an ideal choice for those looking to enhance their living space with a modern gas fireplace that delivers comfort, safety, and style. Whether you're gathering with family or entertaining guests, the SL-350TRS-CE-D provides warmth and ambiance that will be appreciated throughout the cold months.
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