Hearth and Home Technologies SANTAFEI-B owner manual 9Troubleshooting, Symptom

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Santa Fe Pellet Insert

9Troubleshooting

With proper installation, operation, and maintenance your appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician.

 

Symptom

Possible Cause

Corrective Action

 

 

Plug in appliance - No

No current to outlet.

Check circuit breaker at service panel.

 

 

response.

7 amp fuse defective.

Replace fuse.

 

 

 

 

 

 

#3 snap disc tripped or defective.

Reset or replace snap disc.

 

 

 

Control box defective.

Replace control box.

 

 

Call light on. No fire.

Out of fuel.

Check hopper. Fill with fuel.

 

 

No fuel in firepot.

#2 snap disc may be defective.

Replace snap disc.

 

 

 

 

 

 

Vacuum switch not closing, no vacuum.

Check exhaust blower is plugged in and

 

 

 

 

operating.

 

 

 

 

Check vacuum switch is plugged in.

 

 

 

 

Check vacuum hose is in good condition,

 

 

 

 

clear and connected at both ends.

 

 

 

 

Check thermocouple is in good condition

 

 

 

 

and plugged in properly.

 

 

 

 

Make sure venting system is clean.

 

 

 

 

Make sure front door is closed.

 

 

 

Control box defective.

Replace control box.

 

 

Call light on. No fire.

Firepot clean-out plate not closed.

Check that firepot clean-out plate is fully

 

 

Partially burned fuel in

 

closed.

 

 

firepot.

Firepot is dirty (missed ignition).

Clean firepot. Make sure there is no clinker

 

 

 

 

 

 

 

in the firepot.

 

 

 

 

Clinkers may have to be broken up with

 

 

 

 

firepot clean-out tool or other means.

 

 

Call light on. No fire.

Firepot clean-out plate not closed.

Check that firepot clean-out plate is fully

 

 

Unburned pellets in

 

closed.

 

 

firepot.

Firepot is dirty.

Clean firepot. Make sure there is not a clin-

 

 

 

 

 

 

 

 

ker in the firepot. Clinkers may have to be

 

 

 

 

pushed out of firepot with firepot clean-out

 

 

 

 

tool or other means.

 

 

 

Ignition hole blocked.

Scrape with solid piece of wire.

 

 

 

Igniter not working.

Remove ash drawer to see if igniter is

 

 

 

glowing red on start-up.

 

 

 

 

 

 

 

 

Check igniter wires for good connection.

 

 

 

 

Replace igniter using 1/4 inch (6mm) male

 

 

 

 

/female spade connectors.

 

 

 

Control box defective.

Replace control box.

 

 

Slow or smoky start-up.

Firepot clean-out plate not closed.

Check that firepot clean-out is fully closed.

 

 

 

Firepot is dirty.

Clean firepot. Make sure there is not a

 

 

 

 

clinker in the firepot. Clinkers may have to

 

 

 

 

pushed out of firepot with firepot clean-out-

 

 

 

 

tool or other means.

 

 

 

Excessive amount of fuel at start-up.

Reduce feed rate using feed rate adjust-

 

 

 

 

ment control rod located inside hopper.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

September 1, 2008

7019-205C

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Page 26 Page 28
Contents Hot glass will cause burns Santa FE Pellet InsertBehind left access panel Location On chain behind right access panelSanta Fe Pellet Insert Table of Contents Glass Specifications Listing and Code ApprovalsAppliance Certification BTU & Efficiency Specifications Mobile Home ApprovedDesign, Installation & Location Considerations Getting StartedAppliance Location Santa Fe Pellet Insert Locating Your Appliance & Chimney DraftNegative Pressure Santa Fe Pellet Insert Fire Safety Tools And Supplies NeededInspect Appliance & Components and Pre-Use Check List Appliance Dimensions 3Dimensions and ClearancesShown with Rear Vent and Optional Outside Air Santa Fe Pellet Insert Clearance To Combustibles, UL and ULCFloor Protection Minimum Opening for Masonry and Zero Clearance FireplacesMantel De 12 inc Starter hole Mark area of floor to cut 4Vent Information Chimney and Exhaust ConnectionVenting Termination Requirements Pipe Selection Chart Santa Fe Pellet Insert Equivalent Feet of PipeExample of 3 Elbow-Rear Vent Termination Calculation 5Venting Systems Santa Fe Pellet Insert Full Reline With Outside Air Side view of Santa Fe Insert withSide panel removed 6Mobile Home Mobile Home Installation7Appliance Set-Up Leveling SystemOutside Air Kit Instructions Grille Bracket Cover Door Trim Installation Door Handle RemovalDoor Removal Size 9d x 45w, 2 to 10 Height Adjustment Santa Fe Pellet Insert Adjustable Hearth SupportCompleted View Santa Fe Pellet Insert Panel and Trim SetOptional Firepot Top Log Installation Four Piece Log Set InstallationLeft Side Santa Fe Pellet Insert Thermostat InstallationOperating Instructions Fuel Size And MaterialGeneral Operating Information Starting Your First Fire Fire CharacteristicsFeed Rate Adjustment Instructions Santa Fe Pellet Insert Before Your First FireSanta Fe Pellet Insert Ignition Cycles Frequently Asked Questions9Troubleshooting SymptomPossible Cause Corrective Action Page Symptom Possible Cause Corrective Action Types of Fuel Quick Reference Maintenance Chart10Maintaining & Servicing Your Appliance Frequency Daily Weekly Monthly YearlyDisposal of Ashes Frequency As needed Cleaning Firepot with Cleaning Rod & Firepot Clean-Out ToolCleaning Ash Drawer See .1 on Ash Removal from FireboxDoor Latch Inspection Cleaning Beneath Heat ExchangerPreparing Firebox for Non-Burn Season Cleaning the HopperCleaning Exhaust Blower Requires No Lubrication Cleaning Convection Blower Requires No LubricationArning Santa Fe Pellet Insert High Ash Fuel Content MaintenanceSanta Fe Pellet Insert Blower Replacement Combustion Exhaust Blower ReplacementConvection Blower Replacement Santa Fe Pellet Insert Igniter Replacement Glass Replacement Santa Fe Pellet Insert Baffle & Brick Set Removal Re-installing Baffle & Brick SetHook on left side Tab on right side Component Function Reference MaterialsSnap Disc #2 Fuel Delivery Interrupt 250F Vacuum SwitchWiring Harnes See .1 below Snap Disc #1 Convection Blower 110FComponent Locations Right Side Cleaning Rods & Heat Exchanger TubesDescription Part Number Santa Fe Pellet Insert Exploded ViewsSanta Fe Pellet Insert Item No Service Parts, Alphabetical Order Santa Fe Pellet Insert Service Parts and AccessoriesSCRAPER-SFI Item No Accessories, Alphabetical Order Item No ApplianceSanta Fe Pellet Insert, Black Grilles Date of Service Performed By Description of Service Santa Fe Pellet Insert Service And Maintenance LogSanta Fe Pellet Insert Service And Maintenance Log Cont’d Santa Fe Pellet Insert Homeowner’s Notes CONDITIONS, Exclusions & Limitation of Liability Santa Fe Pellet Insert Warranty PolicyHearth & Home Technologies Limited Warranty Cont’d T O T O

SANTAFEI-B specifications

Hearth and Home Technologies SANTAFEI-B is a standout fireplace option renowned for its intelligent design, efficiency, and ease of use. This innovative fireplace blends modern technology with classic aesthetic appeal, making it a popular choice for homeowners seeking ambiance and functionality.

One of the standout features of the SANTAFEI-B is its high-efficiency design. With an efficiency rating that significantly exceeds traditional fireplaces, this model maximizes heat output while minimizing fuel consumption. This efficiency not only translates into lower heating bills but also means that the energy used is effectively converted into warmth for your living space.

The SANTAFEI-B incorporates advanced technology such as the IntelliFire™ ignition system, which offers easy start-up and reliable operation. This technology simplifies the process of lighting the fire and maintaining it, allowing users to enjoy a warm and inviting atmosphere with minimal effort. Additionally, the system is equipped with remote control options for enhanced convenience, enabling users to adjust the flames and heat from the comfort of their seat.

Design-wise, the SANTAFEI-B is available in various styles and finishes, ensuring it can seamlessly fit into any home decor. The customizable options allow homeowners to express their personal style, whether they prefer a sleek modern look or a more traditional aesthetic. The large viewing area provides a stunning display of the flames, creating an inviting focal point in any room.

Moreover, the fireplace is fitted with a variety of safety features that make it a reliable choice for families. These features include safety screens and automatic shut-off mechanisms that ensure peace of mind when using this appliance.

In terms of maintenance, the SANTAFEI-B is designed for easy cleaning and upkeep. Durable materials are used in its construction, which not only enhances its longevity but also makes it simple to maintain its appearance.

In summary, Hearth and Home Technologies SANTAFEI-B is a sophisticated fireplace that combines efficiency, modern technology, and stylish design. With features designed for safety and convenience, it stands out as an excellent choice for anyone looking to enhance their home with a beautiful and functional heating solution. The SANTAFEI-B truly represents the best of both worlds, marrying warmth and comfort with contemporary living.
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