Blackberry 7.1 manual Troubleshooting Media

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User Guide

Media

•To delete media files from your smartphone or tablet, in the Transferring Media to My Device section, click Delete all media.

•To automatically delete media files from your smartphone or tablet after you import them, in the Importing Media from My Device section, from the After importing media files drop-down list, select Delete files on my device.

4.Click OK.

Change the music source you want to synchronize from your computer to your smartphone or tablet

1.Connect your BlackBerry smartphone or BlackBerry PlayBook tablet to your computer.

2.In the BlackBerry Desktop Software, click Device > Device Options.

3.Click the Media tab.

4.In the Transferring Media to My Computer section, from the Music source drop-down list, select the music source you want to sync to your smartphone or tablet.

5.Click OK.

Troubleshooting: Media

Some of my media files didn't synchronize to my smartphone or tablet

Try the following actions:

•Verify that your BlackBerry smartphone or BlackBerry PlayBook tablet has enough available storage for your media.

•Verify that your songs don't contain digital rights management (DRM) technologies.

•Verify that your media files are in a supported format.

•If your videos didn't synchronize or import and the video extension is supported, verify that your video or audio codecs are supported.

•Verify that mass storage mode for your smartphone or file sharing for your tablet is turned on.

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Contents User Guide Published 2012-06-05 SWD-20120605130258127 Contents Applications Files Legal notice Basics About the BlackBerry Desktop SoftwareRelated information Set up your smartphone with BlackBerry Desktop Software Set up your tablet with the BlackBerry Desktop Software Activate your smartphone with a BlackBerry Enterprise Server Prerequisites Bluetooth connections Start tasks automatically when you connect your smartphone Delete the data from your smartphone Reset the BlackBerry Desktop Software settings Remove your settings from the BlackBerry Desktop SoftwareClick Device Forget device Forget Troubleshooting Basics Check for BlackBerry Desktop Software updatesFind more information My computer doesnt detect my smartphone or tabletRelated information Backup and restore About backing up and restoring dataBack up smartphone data or tablet data Change the location of backup files on your computer Restore smartphone data or tablet dataCant restore a backup file to my smartphone or tablet Troubleshooting Backup and restoreOrganizer data About synchronizing your organizer dataPrerequisites Organizer data synchronization Configure your contact synchronization options Turn off wireless synchronization on your smartphoneSettings Related information Configure your calendar synchronization optionsConfigure your memo synchronization options Configure your task synchronization options Click Advanced To create an additional filter, click the + icon Click OK OK Change your conflict notification Synchronize your organizer dataAdd Click Sync Organizer Related informationClick the Configure sync logging options link Receive a prompt to confirm your synchronization changesSave log files to your computer Troubleshooting Organizer data synchronization Receive a message that my default services have changedCant synchronize my data to other calendars on my computer User Guide Synchronization stopped unexpectedly Organizer data is cut off after synchronizationAdd, update, or delete applications on your smartphone ApplicationsAbout applications Cannot add, update, or delete smartphone applications Troubleshooting ApplicationsAdd a display language to your smartphone Expand the BlackBerry version Core Applications sectionUpdate your BlackBerry Device Software Software updatesUpdate your BlackBerry Tablet OS Click Install updateReceive notifications for software updates Switch to a new smartphone or new tablet About switching to a new smartphone or new tabletSwitch to a new smartphone Switch to a new tablet About using Mobile Internet to tether your smartphone Set up your Mobile Internet settingsMobile Internet or tethering Connect to the Internet using your smartphone as a modem About synchronizing certificates with your smartphone Certificates for your smartphoneTurn on the certificate synchronization tool Import a certificate from your computerView properties or status information for a certificate Click Import certificatesClick Sync Certificates Property Description Certificate propertiesInstall a root certificate on your computer Add, delete, or update a certificate serverCertificate servers Change the refresh rate for certificate revocation lists Change the default security level for private keysRefresh all certificate revocation lists Troubleshooting Certificates Download certificates for your contacts automaticallyCertificate doesnt appear in the certificate list Files About copying filesCopy files from your computer to your smartphone or tablet Troubleshooting Files Copy files from your smartphone or tablet to your computerMy encrypted files didnt copy Media About media filesAbout encrypted media files Media type Supported file types Supported media file formatsMedia type Click Sync Pictures Click Sync MusicClick Sync Videos Click Import Pictures Related information Click Import Videos Related information Change your import folder for pictures and videosDelete media files from your smartphone or tablet Troubleshooting Media My smartphone does not recognize my media card Cannot import album artRefresh iTunes album art Picture folder on my computer isnt recognized Error messagesMy encrypted media files didnt synchronize or import Exceeded available storageWi-Fi music sync About Wi-Fi music syncPrerequisites Wi-Fi music sync Install Wi-Fi music sync on your smartphone Connect to a Wi-Fi network on your smartphoneClick Wi-Fi Network Stream your music on your smartphone Download a song to your smartphone that is on your computerClick Wi-Fi Music Sync Troubleshooting Wi-Fi music syncShow or hide the music that is on your computer Clear your download historyWi-Fi music sync isnt working as expected Cannot connect to a Wi-Fi networkSome song details arent appearing on my smartphone Pending songs are not downloaded to my smartphone Legal notice User Guide User Guide

7.1 specifications

BlackBerry 7.1, an update to the iconic BlackBerry OS, was launched to enhance user experience and expand the functionality of BlackBerry devices. This iteration aimed to improve productivity and offer intuitive features tailored to the needs of professionals and everyday users alike. It maintained the QWERTY keyboard heritage that BlackBerry is known for, ensuring that the typing experience remained a strong draw for users transitioning from other smartphone platforms.

One of the standout features of BlackBerry 7.1 was the introduction of mobile hotspot functionality. This allowed users to share their smartphone's data connection with other devices, such as laptops and tablets, transforming the BlackBerry into a portable Wi-Fi hotspot. This was particularly advantageous for users who needed internet access on the go, enhancing the productivity capabilities of BlackBerry devices.

BlackBerry 7.1 also marked an improvement in multimedia capabilities. The update delivered enhanced application performance and support for high-definition video playback, making it easier to watch and share videos. The new BlackBerry Music Gateway supported streaming music to speakers through Bluetooth, offering an effortless way to enjoy audio without the hassle of cables.

The messaging experience received significant upgrades, too, with advancements in the BlackBerry Messenger (BBM) service, allowing for more interactive and engaging conversations through voice notes, images, and location sharing. This made communication not only efficient but also more personal and fun.

In addition, BlackBerry 7.1 introduced an improved web browser that leveraged WebKit technology, enabling faster browsing and better rendering of web pages. Users experienced a more seamless and responsive internet experience, making it easier to navigate through the increasingly complex online landscape.

Another remarkable feature was the inclusion of Blackberry Protect, which provided backup and remote wipe capabilities, ensuring user data could be secured even if the device was lost or stolen. This commitment to security remained a hallmark of BlackBerry devices and helped maintain trust with its user base.

Overall, BlackBerry 7.1 was a substantial enhancement to the OS, providing new features and improvements that aligned with the demands of a mobile-first world. With its focus on productivity, security, and communication, it reinforced BlackBerry’s reputation as a leading choice for business professionals while appealing to a wider audience seeking reliable smartphone functionality.
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