Blackberry 7.1 manual Cannot connect to a Wi-Fi network, Wi-Fi music sync isnt working as expected

Page 64

User Guide

Wi-Fi music sync

I cannot connect to a Wi-Fi network

Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported.

Try the following actions:

Verify that you have turned on the connection to the Wi-Fi network.

Verify that you're in a Wi-Fi coverage area.

If the Wi-Fi network doesn't appear in the Set Up Wi-Fi application, it might be hidden. If you know the network name, connect to the Wi-Fi network manually.

In the Set Up Wi-Fi application, verify that the options for the Wi-Fi network are correct.

If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your BlackBerry smartphone to scan for available Wi-Fi networks.

If your wireless service provider supports UMA, verify that your connection preference isn't set to Mobile Network Only.

If your email account uses a BlackBerry Enterprise Server, your smartphone might prevent you from connecting to certain wireless access points. For more information, contact your administrator.

If you're using the Push Button Setup method, verify that the access point is enabled with Wi-Fi Protected Setup, and that it has been set to send its profile. Verify that another smartphone isn't also attempting to connect at the same time, and that not more than one access point within range is in this mode.

If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you have installed the root certificate for the certificate authority server that created the certificate for the authentication server.

If you use EAP-TLS to connect to a Wi-Fi network, verify that you have added your authentication certificate to your smartphone.

Related information

Connect to a Wi-Fi network on your smartphone, 61

Wi-Fi music sync isn't working as expected

If you're unable to use Wi-Fi music sync to download your music or if you can't view your music from Wi-Fi music sync, try the following actions:

Verify that Wi-Fi music sync is installed correctly. On the home screen of your BlackBerry smartphone, click the Media icon > Music icon. At the bottom of the screen, click Wi-Fi music sync. The status should display as connected.

If a long period of time has passed since you installed the BlackBerry Desktop Software on your computer, your security certificates might be expired. Try reinstalling the BlackBerry Desktop Software. To install the latest version, visit www.blackberry.com/desktop.

If you're logged in to a VPN, you must log out of the VPN to use Wi-Fi music sync.

If you're trying to use a Wi-Fi connection, try the following actions:

64

Image 64
Contents User Guide Published 2012-06-05 SWD-20120605130258127 Contents Applications Files Legal notice About the BlackBerry Desktop Software BasicsRelated information Set up your smartphone with BlackBerry Desktop Software Set up your tablet with the BlackBerry Desktop Software Activate your smartphone with a BlackBerry Enterprise Server Prerequisites Bluetooth connections Start tasks automatically when you connect your smartphone Delete the data from your smartphone Remove your settings from the BlackBerry Desktop Software Reset the BlackBerry Desktop Software settingsClick Device Forget device Forget Check for BlackBerry Desktop Software updates Troubleshooting BasicsFind more information My computer doesnt detect my smartphone or tabletRelated information About backing up and restoring data Backup and restoreBack up smartphone data or tablet data Restore smartphone data or tablet data Change the location of backup files on your computerTroubleshooting Backup and restore Cant restore a backup file to my smartphone or tabletAbout synchronizing your organizer data Organizer dataPrerequisites Organizer data synchronization Turn off wireless synchronization on your smartphone Configure your contact synchronization optionsConfigure your calendar synchronization options Settings Related informationConfigure your memo synchronization options Configure your task synchronization options Click Advanced To create an additional filter, click the + icon Click OK OK Synchronize your organizer data Change your conflict notificationAdd Click Sync Organizer Related informationReceive a prompt to confirm your synchronization changes Click the Configure sync logging options linkSave log files to your computer Receive a message that my default services have changed Troubleshooting Organizer data synchronizationCant synchronize my data to other calendars on my computer User Guide Organizer data is cut off after synchronization Synchronization stopped unexpectedlyApplications Add, update, or delete applications on your smartphoneAbout applications Troubleshooting Applications Cannot add, update, or delete smartphone applicationsAdd a display language to your smartphone Expand the BlackBerry version Core Applications sectionSoftware updates Update your BlackBerry Device SoftwareUpdate your BlackBerry Tablet OS Click Install updateReceive notifications for software updates About switching to a new smartphone or new tablet Switch to a new smartphone or new tabletSwitch to a new smartphone Switch to a new tablet Set up your Mobile Internet settings About using Mobile Internet to tether your smartphoneMobile Internet or tethering Connect to the Internet using your smartphone as a modem Certificates for your smartphone About synchronizing certificates with your smartphoneTurn on the certificate synchronization tool Import a certificate from your computerClick Import certificates View properties or status information for a certificateClick Sync Certificates Certificate properties Property DescriptionAdd, delete, or update a certificate server Install a root certificate on your computerCertificate servers Change the default security level for private keys Change the refresh rate for certificate revocation listsRefresh all certificate revocation lists Download certificates for your contacts automatically Troubleshooting CertificatesCertificate doesnt appear in the certificate list About copying files FilesCopy files from your computer to your smartphone or tablet Copy files from your smartphone or tablet to your computer Troubleshooting FilesMy encrypted files didnt copy About media files MediaAbout encrypted media files Supported media file formats Media type Supported file typesMedia type Click Sync Music Click Sync PicturesClick Sync Videos Click Import Pictures Related information Change your import folder for pictures and videos Click Import Videos Related informationDelete media files from your smartphone or tablet Troubleshooting Media Cannot import album art My smartphone does not recognize my media cardRefresh iTunes album art Error messages Picture folder on my computer isnt recognizedMy encrypted media files didnt synchronize or import Exceeded available storageAbout Wi-Fi music sync Wi-Fi music syncPrerequisites Wi-Fi music sync Connect to a Wi-Fi network on your smartphone Install Wi-Fi music sync on your smartphoneClick Wi-Fi Network Download a song to your smartphone that is on your computer Stream your music on your smartphoneTroubleshooting Wi-Fi music sync Click Wi-Fi Music SyncShow or hide the music that is on your computer Clear your download historyCannot connect to a Wi-Fi network Wi-Fi music sync isnt working as expectedSome song details arent appearing on my smartphone Pending songs are not downloaded to my smartphone Legal notice User Guide User Guide

7.1 specifications

BlackBerry 7.1, an update to the iconic BlackBerry OS, was launched to enhance user experience and expand the functionality of BlackBerry devices. This iteration aimed to improve productivity and offer intuitive features tailored to the needs of professionals and everyday users alike. It maintained the QWERTY keyboard heritage that BlackBerry is known for, ensuring that the typing experience remained a strong draw for users transitioning from other smartphone platforms.

One of the standout features of BlackBerry 7.1 was the introduction of mobile hotspot functionality. This allowed users to share their smartphone's data connection with other devices, such as laptops and tablets, transforming the BlackBerry into a portable Wi-Fi hotspot. This was particularly advantageous for users who needed internet access on the go, enhancing the productivity capabilities of BlackBerry devices.

BlackBerry 7.1 also marked an improvement in multimedia capabilities. The update delivered enhanced application performance and support for high-definition video playback, making it easier to watch and share videos. The new BlackBerry Music Gateway supported streaming music to speakers through Bluetooth, offering an effortless way to enjoy audio without the hassle of cables.

The messaging experience received significant upgrades, too, with advancements in the BlackBerry Messenger (BBM) service, allowing for more interactive and engaging conversations through voice notes, images, and location sharing. This made communication not only efficient but also more personal and fun.

In addition, BlackBerry 7.1 introduced an improved web browser that leveraged WebKit technology, enabling faster browsing and better rendering of web pages. Users experienced a more seamless and responsive internet experience, making it easier to navigate through the increasingly complex online landscape.

Another remarkable feature was the inclusion of Blackberry Protect, which provided backup and remote wipe capabilities, ensuring user data could be secured even if the device was lost or stolen. This commitment to security remained a hallmark of BlackBerry devices and helped maintain trust with its user base.

Overall, BlackBerry 7.1 was a substantial enhancement to the OS, providing new features and improvements that aligned with the demands of a mobile-first world. With its focus on productivity, security, and communication, it reinforced BlackBerry’s reputation as a leading choice for business professionals while appealing to a wider audience seeking reliable smartphone functionality.