Blackberry 7.1 Copy files from your smartphone or tablet to your computer, Troubleshooting Files

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User Guide

Files

Copy files from your smartphone or tablet to your computer

Before you begin: Before you copy encrypted files, verify that encryption is turned on for your BlackBerry smartphone. Encrypted media files aren't supported on the BlackBerry PlayBook tablet.

1.Connect your smartphone or tablet to your computer.

2.In the BlackBerry Desktop Software, click Files.

3.If necessary, click Get Started.

4.In the BlackBerry icon drop-down list, click the location that you're copying files from.

5.Navigate to the files that you want to copy.

6.Drag one or more files or folders to your computer's desktop or Windows Explorer.

Troubleshooting: Files

My encrypted files didn't copy

If you're unable to view or copy encrypted files between your BlackBerry smartphone and your computer, try the following:

Verify that encryption is still turned on for your smartphone and your media card.

Verify that your smartphone isn't locked.

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Contents User Guide Published 2012-06-05 SWD-20120605130258127 Contents Applications Files Legal notice Basics About the BlackBerry Desktop SoftwareRelated information Set up your smartphone with BlackBerry Desktop Software Set up your tablet with the BlackBerry Desktop Software Activate your smartphone with a BlackBerry Enterprise Server Prerequisites Bluetooth connections Start tasks automatically when you connect your smartphone Delete the data from your smartphone Reset the BlackBerry Desktop Software settings Remove your settings from the BlackBerry Desktop SoftwareClick Device Forget device Forget Check for BlackBerry Desktop Software updates Troubleshooting BasicsFind more information My computer doesnt detect my smartphone or tabletRelated information Backup and restore About backing up and restoring dataBack up smartphone data or tablet data Restore smartphone data or tablet data Change the location of backup files on your computerTroubleshooting Backup and restore Cant restore a backup file to my smartphone or tabletOrganizer data About synchronizing your organizer dataPrerequisites Organizer data synchronization Turn off wireless synchronization on your smartphone Configure your contact synchronization optionsConfigure your calendar synchronization options Settings Related informationConfigure your memo synchronization options Configure your task synchronization options Click Advanced To create an additional filter, click the + icon Click OK OK Synchronize your organizer data Change your conflict notificationAdd Click Sync Organizer Related informationClick the Configure sync logging options link Receive a prompt to confirm your synchronization changesSave log files to your computer Troubleshooting Organizer data synchronization Receive a message that my default services have changedCant synchronize my data to other calendars on my computer User Guide Organizer data is cut off after synchronization Synchronization stopped unexpectedlyAdd, update, or delete applications on your smartphone ApplicationsAbout applications Troubleshooting Applications Cannot add, update, or delete smartphone applicationsAdd a display language to your smartphone Expand the BlackBerry version Core Applications sectionSoftware updates Update your BlackBerry Device SoftwareUpdate your BlackBerry Tablet OS Click Install updateReceive notifications for software updates Switch to a new smartphone or new tablet About switching to a new smartphone or new tabletSwitch to a new smartphone Switch to a new tablet About using Mobile Internet to tether your smartphone Set up your Mobile Internet settingsMobile Internet or tethering Connect to the Internet using your smartphone as a modem Certificates for your smartphone About synchronizing certificates with your smartphoneTurn on the certificate synchronization tool Import a certificate from your computerView properties or status information for a certificate Click Import certificatesClick Sync Certificates Certificate properties Property DescriptionInstall a root certificate on your computer Add, delete, or update a certificate serverCertificate servers Change the default security level for private keys Change the refresh rate for certificate revocation listsRefresh all certificate revocation lists Troubleshooting Certificates Download certificates for your contacts automaticallyCertificate doesnt appear in the certificate list Files About copying filesCopy files from your computer to your smartphone or tablet Troubleshooting Files Copy files from your smartphone or tablet to your computerMy encrypted files didnt copy Media About media filesAbout encrypted media files Supported media file formats Media type Supported file typesMedia type Click Sync Music Click Sync PicturesClick Sync Videos Click Import Pictures Related information Change your import folder for pictures and videos Click Import Videos Related informationDelete media files from your smartphone or tablet Troubleshooting Media My smartphone does not recognize my media card Cannot import album artRefresh iTunes album art Error messages Picture folder on my computer isnt recognizedMy encrypted media files didnt synchronize or import Exceeded available storageWi-Fi music sync About Wi-Fi music syncPrerequisites Wi-Fi music sync Install Wi-Fi music sync on your smartphone Connect to a Wi-Fi network on your smartphoneClick Wi-Fi Network Download a song to your smartphone that is on your computer Stream your music on your smartphoneTroubleshooting Wi-Fi music sync Click Wi-Fi Music SyncShow or hide the music that is on your computer Clear your download historyCannot connect to a Wi-Fi network Wi-Fi music sync isnt working as expectedSome song details arent appearing on my smartphone Pending songs are not downloaded to my smartphone Legal notice User Guide User Guide

7.1 specifications

BlackBerry 7.1, an update to the iconic BlackBerry OS, was launched to enhance user experience and expand the functionality of BlackBerry devices. This iteration aimed to improve productivity and offer intuitive features tailored to the needs of professionals and everyday users alike. It maintained the QWERTY keyboard heritage that BlackBerry is known for, ensuring that the typing experience remained a strong draw for users transitioning from other smartphone platforms.

One of the standout features of BlackBerry 7.1 was the introduction of mobile hotspot functionality. This allowed users to share their smartphone's data connection with other devices, such as laptops and tablets, transforming the BlackBerry into a portable Wi-Fi hotspot. This was particularly advantageous for users who needed internet access on the go, enhancing the productivity capabilities of BlackBerry devices.

BlackBerry 7.1 also marked an improvement in multimedia capabilities. The update delivered enhanced application performance and support for high-definition video playback, making it easier to watch and share videos. The new BlackBerry Music Gateway supported streaming music to speakers through Bluetooth, offering an effortless way to enjoy audio without the hassle of cables.

The messaging experience received significant upgrades, too, with advancements in the BlackBerry Messenger (BBM) service, allowing for more interactive and engaging conversations through voice notes, images, and location sharing. This made communication not only efficient but also more personal and fun.

In addition, BlackBerry 7.1 introduced an improved web browser that leveraged WebKit technology, enabling faster browsing and better rendering of web pages. Users experienced a more seamless and responsive internet experience, making it easier to navigate through the increasingly complex online landscape.

Another remarkable feature was the inclusion of Blackberry Protect, which provided backup and remote wipe capabilities, ensuring user data could be secured even if the device was lost or stolen. This commitment to security remained a hallmark of BlackBerry devices and helped maintain trust with its user base.

Overall, BlackBerry 7.1 was a substantial enhancement to the OS, providing new features and improvements that aligned with the demands of a mobile-first world. With its focus on productivity, security, and communication, it reinforced BlackBerry’s reputation as a leading choice for business professionals while appealing to a wider audience seeking reliable smartphone functionality.