Blackberry 7.1 manual My smartphone does not recognize my media card, Cannot import album art

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User Guide

Media

•Verify that the songs, playlists, or other collections of music that you expected to synchronize are selected in the BlackBerry Desktop Software. If you switched from the Sync Individual Song view to the Sync Music Collections view, individual songs that don't belong to selected collections are not synchronized to your device. Similarly, playlists and other music collections that you selected in the Sync Music Collections view are not synchronized with your device if you switch to the Sync Individual Song view.

I can't synchronize my video that uses the AC3 audio format to my smartphone or tablet

The BlackBerry Desktop Software does not support videos with the AC3 audio format.

You can install an AC3 filter on to your computer to convert a video that uses the AC3 audio format to the AAC audio format. You can then synchronize the video with your BlackBerry smartphone or BlackBerry PlayBook tablet.

1.Download and install an AC3 filter from the Internet on your computer.

2.After the AC3 filter installation is complete, in the BlackBerry Desktop Software, click Videos.

3.To detect the AC3 filter, click to refresh the BlackBerry Desktop Software.

4.Select the videos that you want to synchronize.

5.Select the Convert videos checkbox.

6.Click Sync Videos.

My smartphone does not recognize my media card

Try the following actions:

•Verify that your media card is inserted in your BlackBerry smartphone correctly. For more information about inserting a media card into your smartphone, see the printed documentation that came with your smartphone.

•On your smartphone, in your media card options, if there is a message to format your media card, disconnect your smartphone from your computer. Turn off mass storage mode or MTP. Format the media card. Turn on mass storage mode or MTP again.

I cannot import album art

You cannot import iTunes album art if iTunes is busy, or if you are creating playlists, updating podcasts, or accessing the iTunes Store.

Close any open dialog boxes and finish any iTunes tasks and try importing album art again. On the Media menu, click

Refresh iTunes album art.

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Contents User Guide Published 2012-06-05 SWD-20120605130258127 Contents Applications Files Legal notice About the BlackBerry Desktop Software BasicsRelated information Set up your smartphone with BlackBerry Desktop Software Set up your tablet with the BlackBerry Desktop Software Activate your smartphone with a BlackBerry Enterprise Server Prerequisites Bluetooth connections Start tasks automatically when you connect your smartphone Delete the data from your smartphone Remove your settings from the BlackBerry Desktop Software Reset the BlackBerry Desktop Software settingsClick Device Forget device Forget Find more information Check for BlackBerry Desktop Software updatesTroubleshooting Basics My computer doesnt detect my smartphone or tabletRelated information About backing up and restoring data Backup and restoreBack up smartphone data or tablet data Restore smartphone data or tablet data Change the location of backup files on your computerTroubleshooting Backup and restore Cant restore a backup file to my smartphone or tabletAbout synchronizing your organizer data Organizer dataPrerequisites Organizer data synchronization Turn off wireless synchronization on your smartphone Configure your contact synchronization optionsConfigure your calendar synchronization options Settings Related informationConfigure your memo synchronization options Configure your task synchronization options Click Advanced To create an additional filter, click the + icon Click OK OK Add Synchronize your organizer dataChange your conflict notification Click Sync Organizer Related informationReceive a prompt to confirm your synchronization changes Click the Configure sync logging options linkSave log files to your computer Receive a message that my default services have changed Troubleshooting Organizer data synchronizationCant synchronize my data to other calendars on my computer User Guide Organizer data is cut off after synchronization Synchronization stopped unexpectedlyApplications Add, update, or delete applications on your smartphoneAbout applications Add a display language to your smartphone Troubleshooting ApplicationsCannot add, update, or delete smartphone applications Expand the BlackBerry version Core Applications sectionUpdate your BlackBerry Tablet OS Software updatesUpdate your BlackBerry Device Software Click Install updateReceive notifications for software updates About switching to a new smartphone or new tablet Switch to a new smartphone or new tabletSwitch to a new smartphone Switch to a new tablet Set up your Mobile Internet settings About using Mobile Internet to tether your smartphoneMobile Internet or tethering Connect to the Internet using your smartphone as a modem Turn on the certificate synchronization tool Certificates for your smartphoneAbout synchronizing certificates with your smartphone Import a certificate from your computerClick Import certificates View properties or status information for a certificateClick Sync Certificates Certificate properties Property DescriptionAdd, delete, or update a certificate server Install a root certificate on your computerCertificate servers Change the default security level for private keys Change the refresh rate for certificate revocation listsRefresh all certificate revocation lists Download certificates for your contacts automatically Troubleshooting CertificatesCertificate doesnt appear in the certificate list About copying files FilesCopy files from your computer to your smartphone or tablet Copy files from your smartphone or tablet to your computer Troubleshooting FilesMy encrypted files didnt copy About media files MediaAbout encrypted media files Supported media file formats Media type Supported file typesMedia type Click Sync Music Click Sync PicturesClick Sync Videos Click Import Pictures Related information Change your import folder for pictures and videos Click Import Videos Related informationDelete media files from your smartphone or tablet Troubleshooting Media Cannot import album art My smartphone does not recognize my media cardRefresh iTunes album art My encrypted media files didnt synchronize or import Error messagesPicture folder on my computer isnt recognized Exceeded available storageAbout Wi-Fi music sync Wi-Fi music syncPrerequisites Wi-Fi music sync Connect to a Wi-Fi network on your smartphone Install Wi-Fi music sync on your smartphoneClick Wi-Fi Network Download a song to your smartphone that is on your computer Stream your music on your smartphoneShow or hide the music that is on your computer Troubleshooting Wi-Fi music syncClick Wi-Fi Music Sync Clear your download historyCannot connect to a Wi-Fi network Wi-Fi music sync isnt working as expectedSome song details arent appearing on my smartphone Pending songs are not downloaded to my smartphone Legal notice User Guide User Guide

7.1 specifications

BlackBerry 7.1, an update to the iconic BlackBerry OS, was launched to enhance user experience and expand the functionality of BlackBerry devices. This iteration aimed to improve productivity and offer intuitive features tailored to the needs of professionals and everyday users alike. It maintained the QWERTY keyboard heritage that BlackBerry is known for, ensuring that the typing experience remained a strong draw for users transitioning from other smartphone platforms.

One of the standout features of BlackBerry 7.1 was the introduction of mobile hotspot functionality. This allowed users to share their smartphone's data connection with other devices, such as laptops and tablets, transforming the BlackBerry into a portable Wi-Fi hotspot. This was particularly advantageous for users who needed internet access on the go, enhancing the productivity capabilities of BlackBerry devices.

BlackBerry 7.1 also marked an improvement in multimedia capabilities. The update delivered enhanced application performance and support for high-definition video playback, making it easier to watch and share videos. The new BlackBerry Music Gateway supported streaming music to speakers through Bluetooth, offering an effortless way to enjoy audio without the hassle of cables.

The messaging experience received significant upgrades, too, with advancements in the BlackBerry Messenger (BBM) service, allowing for more interactive and engaging conversations through voice notes, images, and location sharing. This made communication not only efficient but also more personal and fun.

In addition, BlackBerry 7.1 introduced an improved web browser that leveraged WebKit technology, enabling faster browsing and better rendering of web pages. Users experienced a more seamless and responsive internet experience, making it easier to navigate through the increasingly complex online landscape.

Another remarkable feature was the inclusion of Blackberry Protect, which provided backup and remote wipe capabilities, ensuring user data could be secured even if the device was lost or stolen. This commitment to security remained a hallmark of BlackBerry devices and helped maintain trust with its user base.

Overall, BlackBerry 7.1 was a substantial enhancement to the OS, providing new features and improvements that aligned with the demands of a mobile-first world. With its focus on productivity, security, and communication, it reinforced BlackBerry’s reputation as a leading choice for business professionals while appealing to a wider audience seeking reliable smartphone functionality.
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