Blackberry 7.1 manual Troubleshooting Backup and restore

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User Guide

Backup and restore

1.In the BlackBerry Desktop Software, click Device > Back up.

2.In the File Options section, click Change > Yes.

3.Browse to a folder and click OK.

Troubleshooting: Backup and restore

I can't restore a backup file to my smartphone or tablet

If you create a backup file on a smartphone that is running BlackBerry 7 or later or a BlackBerry PlayBook tablet that is running BlackBerry PlayBook OS 2.0, the backup file is associated with the BlackBerry ID on the device. You cannot restore a backup file to a device that has a different BlackBerry ID.

Try changing the BlackBerry ID on your device to the BlackBerry ID associated with the backup file.

1.Disconnect your device from your computer.

2.From your device, delete all of the device data. (For more information about how to delete data and third-party applications, see the help on your device.)

3.Complete the setup process for your device and configure the BlackBerry ID user name that was used to create the backup file.

4.Connect your device to your computer. Open the BlackBerry Desktop Software and try to restore the backup file to the device again.

If you still cannot restore the backup file to your device, or if your backup file was created on a smartphone running BlackBerry 6 or earlier or a tablet with the BlackBerry Tablet OS 1.0 installed on it, your backup file might be corrupted. You can't restore a corrupted backup file to your smartphone or tablet. Try restoring a different backup file.

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Contents User Guide Published 2012-06-05 SWD-20120605130258127 Contents Applications Files Legal notice About the BlackBerry Desktop Software BasicsRelated information Set up your smartphone with BlackBerry Desktop Software Set up your tablet with the BlackBerry Desktop Software Activate your smartphone with a BlackBerry Enterprise Server Prerequisites Bluetooth connections Start tasks automatically when you connect your smartphone Delete the data from your smartphone Remove your settings from the BlackBerry Desktop Software Reset the BlackBerry Desktop Software settingsClick Device Forget device Forget My computer doesnt detect my smartphone or tablet Check for BlackBerry Desktop Software updatesTroubleshooting Basics Find more informationRelated information About backing up and restoring data Backup and restoreBack up smartphone data or tablet data Change the location of backup files on your computer Restore smartphone data or tablet dataCant restore a backup file to my smartphone or tablet Troubleshooting Backup and restoreAbout synchronizing your organizer data Organizer dataPrerequisites Organizer data synchronization Configure your contact synchronization options Turn off wireless synchronization on your smartphoneSettings Related information Configure your calendar synchronization optionsConfigure your memo synchronization options Configure your task synchronization options Click Advanced To create an additional filter, click the + icon Click OK OK Click Sync Organizer Related information Synchronize your organizer dataChange your conflict notification AddReceive a prompt to confirm your synchronization changes Click the Configure sync logging options linkSave log files to your computer Receive a message that my default services have changed Troubleshooting Organizer data synchronizationCant synchronize my data to other calendars on my computer User Guide Synchronization stopped unexpectedly Organizer data is cut off after synchronizationApplications Add, update, or delete applications on your smartphoneAbout applications Expand the BlackBerry version Core Applications section Troubleshooting ApplicationsCannot add, update, or delete smartphone applications Add a display language to your smartphoneClick Install update Software updatesUpdate your BlackBerry Device Software Update your BlackBerry Tablet OSReceive notifications for software updates About switching to a new smartphone or new tablet Switch to a new smartphone or new tabletSwitch to a new smartphone Switch to a new tablet Set up your Mobile Internet settings About using Mobile Internet to tether your smartphoneMobile Internet or tethering Connect to the Internet using your smartphone as a modem Import a certificate from your computer Certificates for your smartphoneAbout synchronizing certificates with your smartphone Turn on the certificate synchronization toolClick Import certificates View properties or status information for a certificateClick Sync Certificates Property Description Certificate propertiesAdd, delete, or update a certificate server Install a root certificate on your computerCertificate servers Change the refresh rate for certificate revocation lists Change the default security level for private keysRefresh all certificate revocation lists Download certificates for your contacts automatically Troubleshooting CertificatesCertificate doesnt appear in the certificate list About copying files FilesCopy files from your computer to your smartphone or tablet Copy files from your smartphone or tablet to your computer Troubleshooting FilesMy encrypted files didnt copy About media files MediaAbout encrypted media files Media type Supported file types Supported media file formatsMedia type Click Sync Pictures Click Sync MusicClick Sync Videos Click Import Pictures Related information Click Import Videos Related information Change your import folder for pictures and videosDelete media files from your smartphone or tablet Troubleshooting Media Cannot import album art My smartphone does not recognize my media cardRefresh iTunes album art Exceeded available storage Error messagesPicture folder on my computer isnt recognized My encrypted media files didnt synchronize or importAbout Wi-Fi music sync Wi-Fi music syncPrerequisites Wi-Fi music sync Connect to a Wi-Fi network on your smartphone Install Wi-Fi music sync on your smartphoneClick Wi-Fi Network Stream your music on your smartphone Download a song to your smartphone that is on your computerClear your download history Troubleshooting Wi-Fi music syncClick Wi-Fi Music Sync Show or hide the music that is on your computerWi-Fi music sync isnt working as expected Cannot connect to a Wi-Fi networkSome song details arent appearing on my smartphone Pending songs are not downloaded to my smartphone Legal notice User Guide User Guide

7.1 specifications

BlackBerry 7.1, an update to the iconic BlackBerry OS, was launched to enhance user experience and expand the functionality of BlackBerry devices. This iteration aimed to improve productivity and offer intuitive features tailored to the needs of professionals and everyday users alike. It maintained the QWERTY keyboard heritage that BlackBerry is known for, ensuring that the typing experience remained a strong draw for users transitioning from other smartphone platforms.

One of the standout features of BlackBerry 7.1 was the introduction of mobile hotspot functionality. This allowed users to share their smartphone's data connection with other devices, such as laptops and tablets, transforming the BlackBerry into a portable Wi-Fi hotspot. This was particularly advantageous for users who needed internet access on the go, enhancing the productivity capabilities of BlackBerry devices.

BlackBerry 7.1 also marked an improvement in multimedia capabilities. The update delivered enhanced application performance and support for high-definition video playback, making it easier to watch and share videos. The new BlackBerry Music Gateway supported streaming music to speakers through Bluetooth, offering an effortless way to enjoy audio without the hassle of cables.

The messaging experience received significant upgrades, too, with advancements in the BlackBerry Messenger (BBM) service, allowing for more interactive and engaging conversations through voice notes, images, and location sharing. This made communication not only efficient but also more personal and fun.

In addition, BlackBerry 7.1 introduced an improved web browser that leveraged WebKit technology, enabling faster browsing and better rendering of web pages. Users experienced a more seamless and responsive internet experience, making it easier to navigate through the increasingly complex online landscape.

Another remarkable feature was the inclusion of Blackberry Protect, which provided backup and remote wipe capabilities, ensuring user data could be secured even if the device was lost or stolen. This commitment to security remained a hallmark of BlackBerry devices and helped maintain trust with its user base.

Overall, BlackBerry 7.1 was a substantial enhancement to the OS, providing new features and improvements that aligned with the demands of a mobile-first world. With its focus on productivity, security, and communication, it reinforced BlackBerry’s reputation as a leading choice for business professionals while appealing to a wider audience seeking reliable smartphone functionality.