Drolet GTX-I manual Trouble Shooting, Symptom Possible Cause

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5.0 TROUBLE SHOOTING

SYMPTOM

POSSIBLE CAUSE

CORRECTIVE ACTION

 

 

 

I.Pilot will not light after A. No spark at electrode (weak or not heat source for pilot ignition) repeated triggering of the

piezo ignition button

 

1.

Improper ignition

1.

Align the electrode with 1/8” (3mm) gap

 

 

 

 

 

to pilot hood

 

 

2.

Poor connections at igniter

2.

Reconnect if loose

 

 

 

and ignition electrode

 

 

 

 

3.

Broken ceramic cover on

3.

Replace pilot assembly

 

 

 

ignition electrode

 

 

 

 

4.

Defective piezo igniter

4.

Replace piezo igniter

 

 

B. No gas or low gas pressure

 

 

 

 

1.

Gas line shut off(s) may not be

1.

Turn of shut-off valves

 

 

 

turned on

 

 

 

 

2.

No gas supply (LPG)

2.

Check propane tank; you may be out of

 

 

 

 

 

fuel

 

 

3.

Air in gas lines

3.

Purge gas lines

 

 

4.

Gas lines may not be

4.

Connect all gas lines

 

 

 

connected

 

 

 

 

5.

Low pressure may be caused

5.

Check for a kinked line

 

 

 

by bent line

 

 

 

 

6.

Valve control knob not fully

6.

Fully depress control knob

 

 

 

depressed in “PILOT” position

 

 

 

II. Pilot will not stay lit after

A. Thermocouple / Valve

 

 

 

following the lighting

 

 

 

 

 

instructions

 

 

 

 

 

 

1.

Weak or improperly located

1.

Adjust and clean pilot. The flame must

 

 

 

pilot flame

 

impinge on or engulf the thermocouple.

 

 

2.

Defective thermocouple

2.

Have the thermostat contacts open and

 

 

 

 

 

pilot lit with the knob turned to the "Pilot"

 

 

 

 

 

position. Reading should be a minimum

 

 

 

 

 

of 18 mV for a new thermocouple, if the

 

 

 

 

 

reading is less than 18mV replace the

 

 

 

 

 

thermocouple.

 

 

3.

Thermocouple not installed

3.

Make sure all wire connections at the gas

 

 

 

properly

 

valve terminals are tight and the

 

 

 

 

 

thermocouple is fully inserted into the

 

 

 

 

 

mounting bracket

 

 

4. Open wire connection in pilot

4.

Check wire continuity and connections in

 

 

 

circuit

 

the pilot circuit

 

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Contents GTX-I Installation and Operating InstructionsMaintenance InstallationIntroduction OperationRegister YOU Warranty Online SpecificationsIntroduction Natural GAS NG Propane LPGInstallation Codes Appliance DimensionsGeneral safety FeaturesIntended use Operation Operation safetyCausing property damage, personal injury or loss of life For Your SAFETY, Read Before LightingLighting instructions Lighting InstructionsFan operation Heat output adjustmentInstallation and safety notes InstallationInstallation UnpackingThermostat or wall switch installation Gas line installationRemote control installation Thermostat or wall switch installationAWG Thermostat Wire Information Wire Size MAX. Wire LengthAcceptable configurations Vent installationFor horizontal termination For vertical termination Horizontal and Vertical Vent ChartTypical vent installation Use of sealant Horizontal wall vent termination HOT Vertical installationThrough Roof Framing Vent terminal locations Installation of the logs Pilot adjustment Manifold pressure regulator adjustmentInitial firing Altitude adjustment Maintenance safety MaintenanceRecommended service Glass cleaningFan installation Burner & pilot cleaningSymptom Possible Cause Trouble ShootingValve / Switches Replacement Parts Description Drolet Limited Lifetime Warranty