Axis Communications Q7401 user manual Troubleshooting, Check the Firmware, Upgrade the Firmware

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AXIS Q7401 Video Encoder

Troubleshooting

Troubleshooting

Check the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrade the Firmware

Important

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

•After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

•When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s webpages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

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Contents Axis Q7401 Video Encoder Legal Considerations About this documentLiability Intellectual Property RightsLearn More SupportAxis Q7401 Video Encoder Table of ContentsConnectors Performance Considerations Hardware Overview Connectors and Buttons Power LED Indication LED IndicatorsControl Button Status LED IndicationAccess from a Browser Access the ProductSet the Root Password Access from the InternetLive View Go to Setup EventsControls on the Live View Manual TriggerPTZ Controls Axis Media Control viewer toolbarTo show the manual trigger buttons in the Live View AMC Audio ControlsPreset Positions on How to Stream H.264 Media StreamsAxis Media Control AMC QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Access Audio StreamsBasic Setup Set Up the ProductSet Up Video Streams Video and AudioPixel Counter Click Save to apply the new settings Pixel counter can be accessed fromImage 264Stream Profiles Camera SettingsImage Appearance Video inputOverlay Image OverlayGo to Video & Audio Video Stream and select the Image tab Go to Video & Audio Overlay ImageGo to Events Action Rules Use Overlay Text in an Action RulePrivacy Mask Set Up AudioAudio Modes Audio InputAudio Output Audio ClipsDefault Viewer for Browsers Configure the Live ViewGo to Setup Live View Config Viewer SettingsUser Defined Links Output ButtonsAxis Q7401 Video Encoder Preset Positions PTZ Pan Tilt ZoomGuard Tour Advanced Device SettingsControls Go to PTZ Guard Tour and click AddOperator Same as administrator but with lower priority Install PTZ DriverControl Queue OSD MenuCamera Tampering DetectorsMotion Detection Go to Detectors Camera TamperingMotion Detection Parameters Set Up Motion Detection WindowsGo to Detectors Motion Detection Parameter Object Size History Sensitivity DescriptionAudio Detection Go to Setup Applications Install ApplicationApplications Application LicensesAxis Q7401 Video Encoder Events Set Up Action RulesConvert Event Types to Action Rules Go to Events Action Rules and click AddTriggers Add Recipients ActionsRecipient Types Set Up Email Recipients Create SchedulesGo to Events Schedules and click Add Go to Events Recurrences and click Add Set Up RecurrencesRecording List RecordingsContinuous Recording Go to Recordings ListClick Save to save and start the recording Languages Security System OptionsUsers IP Address FilterIeee CertificatesGo to System Options Security Ieee Click Install certificate and upload the certificate Go to Setup System Options Security CertificatesDate & Time Audio SupportNetwork Basic TCP/IP SettingsAxis Internet Dynamic DNS Service Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationHost Name Configuration NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4FTP QoS Quality of ServiceUPnPTM UPnPTM can be disabled under System Options Network UPnPTMRTP/H.264 BonjourSD Card StorageMount and Unmount SD Card Format SD CardNetwork Share Ports & DevicesPorts COM PortSupport MaintenancePort Status Support OverviewLogs & Reports Plain ConfigScripting File UploadReset to Factory Default Settings Upgrade the Firmware TroubleshootingFirmware To upgrade the product’s firmware Check the FirmwareEmergency Recovery Procedure Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product cannot be accessed from a browserProduct is accessible locally but not externally Problems with streaming H.264Basic Video and image problems, general Status and Network indicator LEDs are flashing red rapidlySetup Video & Audio Camera Settings SettingsVideo cannot be recorded Technical Specifications Power Function/group Specifications System ApplicationConnectors WeightFunction Pin Specifications ConnectorsPerformance Considerations RS-485/422 ConnectorAudio Input Audio OutputAxis Q7401 Video Encoder M2.4
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Q7401 specifications

The Axis Communications Q7401 is a powerful and versatile video encoder designed for transforming analog video signals into high-quality digital streams. This device is part of Axis' comprehensive line of video surveillance solutions, catering to a broad array of applications ranging from retail and transportation to public safety and critical infrastructure monitoring.

One of the standout features of the Q7401 is its support for multiple video formats, including H.264 and Motion JPEG. This versatile encoding capability ensures that users can choose the video quality and bandwidth that best suit their needs. The H.264 compression, in particular, provides a significant reduction in bandwidth and storage requirements while maintaining exceptional video quality, making it an ideal choice for environments where efficiency is crucial.

Equipped with a two-way audio feature, the Q7401 enables real-time communication between the camera and the control center, enhancing situational awareness and response capabilities. This feature is increasingly valuable in security applications, allowing operators to interact proactively with on-site personnel or potential intruders.

The Q7401 also includes advanced features such as video motion detection, which allows the user to set up alerts based on detected motion within predefined areas. This capability reduces the need for constant monitoring, automatically notifying users of potential security breaches or events of interest.

In terms of connectivity, the Axis Q7401 is designed to integrate seamlessly with Axis' network video products. Its compatibility with various Axis applications enhances its functionality, allowing for advanced analytics and intelligent features that can further enhance security measures.

The robust design of the Q7401 ensures reliability in various environments. Its compact form factor allows for easy installation in space-constrained locations, and it operates efficiently in temperature variations, making it suitable for both indoor and outdoor use.

Additionally, the device supports Power over Ethernet (PoE), simplifying the installation process by allowing both power and data transmission through a single cable, thus reducing the amount of wiring required.

Overall, the Axis Communications Q7401 is an excellent choice for organizations looking to upgrade their surveillance systems to meet modern security demands while benefiting from advanced features and reliable performance.
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