Axis Communications Q7401 user manual Product is accessible locally but not externally, Basic

Page 59

AXIS Q7401 Video Encoder

Troubleshooting

The IP address has been

IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has

changed by DHCP

been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the

 

network. Identify the product using its model or serial number, or by the DNS name (if the name

 

has been configured).

 

If required, a static IP address can be assigned manually. For instructions, see the Installation and

 

Management Software CD or the document Assign an IP Address and Access the Video Stream on

 

Axis Support web at www.axis.com/techsup.

Certificate error when using

For authentication to work properly, the date and time settings in the Axis product should be

IEEE 802.1X

synchronized with an NTP server. See Date & Time on page 46.

The product is accessible locally but not externally

 

 

Router configuration

To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the Axis

 

product, see NAT traversal (port mapping) for IPv4 on page 49. The router must support UPnPTM.

Firewall protection

Check the Internet firewall with your network administrator.

Default routers required

Check if you need to configure the router settings from System Options > Network > TCP/IP >

 

Basic.

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC

client

Control Panel (streaming tab). See AXIS Media Control (AMC) on page 14.

 

In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.

 

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

Multicast H.264 only

Check if your router supports multicasting, or if the router settings between the client and the

accessible by local clients

product need to be configured. The TTL (Time To Live) value may need to be increased.

No multicast H.264

Check with your network administrator that the multicast addresses used by the Axis product

displayed in the client

are valid for your network.

 

Check with your network administrator to see if there is a firewall preventing viewing.

Installation of additional

Configure the Axis product to use a Java applet for updating video images in your browser. Go to

ActiveX component

Setup > Live View Config and select Java applet under Default viewer.

restricted or prohibited

 

Poor rendering of H.264

Ensure that your graphics card is using the latest driver. The latest drivers can usually be

images

downloaded from the manufacturer’s website.

Color saturation is different

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more

in H.264 and Motion JPEG

information.

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Contents Axis Q7401 Video Encoder Intellectual Property Rights About this documentLegal Considerations LiabilityLearn More SupportAxis Q7401 Video Encoder Table of ContentsConnectors Performance Considerations Hardware Overview Connectors and Buttons Status LED Indication LED IndicatorsPower LED Indication Control ButtonAccess from a Browser Access the ProductSet the Root Password Access from the InternetManual Trigger Go to Setup EventsLive View Controls on the Live ViewAMC Audio Controls Axis Media Control viewer toolbarPTZ Controls To show the manual trigger buttons in the Live ViewPreset Positions on Axis Media Control AMC How to Stream H.264Media Streams QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Access Audio StreamsBasic Setup Set Up the ProductPixel Counter Set Up Video StreamsVideo and Audio 264 Pixel counter can be accessed fromClick Save to apply the new settings ImageVideo input Camera SettingsStream Profiles Image AppearanceGo to Video & Audio Overlay Image OverlayOverlay Image Go to Video & Audio Video Stream and select the Image tabGo to Events Action Rules Use Overlay Text in an Action RuleAudio Input Set Up AudioPrivacy Mask Audio ModesAudio Output Audio ClipsDefault Viewer for Browsers Configure the Live ViewOutput Buttons Viewer SettingsGo to Setup Live View Config User Defined LinksAxis Q7401 Video Encoder Guard Tour Preset PositionsPTZ Pan Tilt Zoom Go to PTZ Guard Tour and click Add Device SettingsAdvanced ControlsOSD Menu Install PTZ DriverOperator Same as administrator but with lower priority Control QueueGo to Detectors Camera Tampering DetectorsCamera Tampering Motion DetectionParameter Object Size History Sensitivity Description Set Up Motion Detection WindowsMotion Detection Parameters Go to Detectors Motion DetectionAudio Detection Application Licenses Install ApplicationGo to Setup Applications ApplicationsAxis Q7401 Video Encoder Go to Events Action Rules and click Add Set Up Action RulesEvents Convert Event Types to Action RulesTriggers Recipient Types Add RecipientsActions Go to Events Schedules and click Add Set Up Email RecipientsCreate Schedules Go to Events Recurrences and click Add Set Up RecurrencesGo to Recordings List RecordingsRecording List Continuous RecordingClick Save to save and start the recording Languages IP Address Filter System OptionsSecurity UsersGo to System Options Security Ieee IeeeCertificates Audio Support Go to Setup System Options Security CertificatesClick Install certificate and upload the certificate Date & TimeNetwork Basic TCP/IP SettingsDNS Configuration Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service Axis Internet Dynamic DNS Service requires IPv4NAT traversal port mapping for IPv4 NTP ConfigurationHost Name Configuration Link-Local IPv4 AddressFTP QoS Quality of ServiceBonjour UPnPTM can be disabled under System Options Network UPnPTMUPnPTM RTP/H.264Format SD Card StorageSD Card Mount and Unmount SD CardCOM Port Ports & DevicesNetwork Share PortsSupport Overview MaintenanceSupport Port StatusFile Upload Plain ConfigLogs & Reports ScriptingReset to Factory Default Settings Check the Firmware TroubleshootingUpgrade the Firmware Firmware To upgrade the product’s firmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsEmergency Recovery Procedure Problems setting the IP addressBasic Product is accessible locally but not externallyProblems with streaming H.264 Settings Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general Setup Video & Audio Camera SettingsVideo cannot be recorded Technical Specifications Weight Function/group Specifications System ApplicationPower ConnectorsFunction Pin Specifications ConnectorsAudio Output RS-485/422 ConnectorPerformance Considerations Audio InputAxis Q7401 Video Encoder M2.4
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Manual 82 pages 36.24 Kb

Q7401 specifications

The Axis Communications Q7401 is a powerful and versatile video encoder designed for transforming analog video signals into high-quality digital streams. This device is part of Axis' comprehensive line of video surveillance solutions, catering to a broad array of applications ranging from retail and transportation to public safety and critical infrastructure monitoring.

One of the standout features of the Q7401 is its support for multiple video formats, including H.264 and Motion JPEG. This versatile encoding capability ensures that users can choose the video quality and bandwidth that best suit their needs. The H.264 compression, in particular, provides a significant reduction in bandwidth and storage requirements while maintaining exceptional video quality, making it an ideal choice for environments where efficiency is crucial.

Equipped with a two-way audio feature, the Q7401 enables real-time communication between the camera and the control center, enhancing situational awareness and response capabilities. This feature is increasingly valuable in security applications, allowing operators to interact proactively with on-site personnel or potential intruders.

The Q7401 also includes advanced features such as video motion detection, which allows the user to set up alerts based on detected motion within predefined areas. This capability reduces the need for constant monitoring, automatically notifying users of potential security breaches or events of interest.

In terms of connectivity, the Axis Q7401 is designed to integrate seamlessly with Axis' network video products. Its compatibility with various Axis applications enhances its functionality, allowing for advanced analytics and intelligent features that can further enhance security measures.

The robust design of the Q7401 ensures reliability in various environments. Its compact form factor allows for easy installation in space-constrained locations, and it operates efficiently in temperature variations, making it suitable for both indoor and outdoor use.

Additionally, the device supports Power over Ethernet (PoE), simplifying the installation process by allowing both power and data transmission through a single cable, thus reducing the amount of wiring required.

Overall, the Axis Communications Q7401 is an excellent choice for organizations looking to upgrade their surveillance systems to meet modern security demands while benefiting from advanced features and reliable performance.
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