Axis Communications Q7401 Key frames, Status and Network indicator LEDs are flashing red rapidly

Page 60

AXIS Q7401 Video Encoder

Troubleshooting

Lower frame rate than

See Performance Considerations on page 65.

expected

Reduce the number of applications running on the client computer.

 

 

Limit the number of simultaneous viewers.

 

Check with the network administrator that there is enough bandwidth available.

 

Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only

 

key frames.

 

Lower the image resolution.

Status and Network indicator LEDs are flashing red rapidly

 

 

Hardware failure

Contact your Axis reseller.

Video and image problems, general

 

 

Image unsatisfactory

Check the video stream and camera settings under Setup > Video & Audio > Video Stream and

 

Setup > Video & Audio > Camera Settings.

Motion Detection triggers unexpectedly

 

 

Changes in luminance

Motion detection is based on changes in luminance in the image. This means that if there are

 

sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity

 

setting to avoid problems with luminance.

No audio

 

 

 

Incorrect setup

Check the sound card in the computer. Ensure that mute is not selected and that the volume

 

settings are correct.

 

Check that Enable audio support is selected under Setup > System Options > Security > Audio

 

Support.

 

Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio

 

Settings.

Poor audio quality

 

 

 

Stuttering

Reduce the number of listeners and viewers. Decrease image resolution and compression.

Unsynchronized audio and

Synchronize the product’s date and time settings with an NTP server. Go to Setup > System

video using H.264

Options > Date & Time.

Distorted audio

Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio

 

Settings.

Feedback loops

Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or

 

use half-duplex mode instead.

Storage and disk management problems

 

 

Storage disruption

A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other

 

read or write problems occur. To identify the source of the problem, check the System Log under

System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to re-mount the storage device.

For information on how to set up a storage disruption alarm, see Events on page 36.

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Contents Axis Q7401 Video Encoder About this document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q7401 Video EncoderConnectors Performance Considerations Hardware Overview Connectors and Buttons LED Indicators Power LED IndicationControl Button Status LED IndicationAccess the Product Access from a BrowserAccess from the Internet Set the Root PasswordGo to Setup Events Live ViewControls on the Live View Manual TriggerAxis Media Control viewer toolbar PTZ ControlsTo show the manual trigger buttons in the Live View AMC Audio ControlsPreset Positions on How to Stream H.264 Media StreamsAxis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccess Audio Streams Java applet supports simplex audio with G.711 encodingSet Up the Product Basic SetupSet Up Video Streams Video and AudioPixel Counter Pixel counter can be accessed from Click Save to apply the new settingsImage 264Camera Settings Stream ProfilesImage Appearance Video inputOverlay Overlay ImageGo to Video & Audio Video Stream and select the Image tab Go to Video & Audio Overlay ImageUse Overlay Text in an Action Rule Go to Events Action RulesSet Up Audio Privacy MaskAudio Modes Audio InputAudio Clips Audio OutputConfigure the Live View Default Viewer for BrowsersViewer Settings Go to Setup Live View ConfigUser Defined Links Output ButtonsAxis Q7401 Video Encoder Preset Positions PTZ Pan Tilt ZoomGuard Tour Device Settings AdvancedControls Go to PTZ Guard Tour and click AddInstall PTZ Driver Operator Same as administrator but with lower priorityControl Queue OSD MenuDetectors Camera TamperingMotion Detection Go to Detectors Camera TamperingSet Up Motion Detection Windows Motion Detection ParametersGo to Detectors Motion Detection Parameter Object Size History Sensitivity DescriptionAudio Detection Install Application Go to Setup ApplicationsApplications Application LicensesAxis Q7401 Video Encoder Set Up Action Rules EventsConvert Event Types to Action Rules Go to Events Action Rules and click AddTriggers Add Recipients ActionsRecipient Types Set Up Email Recipients Create SchedulesGo to Events Schedules and click Add Set Up Recurrences Go to Events Recurrences and click AddRecordings Recording ListContinuous Recording Go to Recordings ListClick Save to save and start the recording Languages System Options SecurityUsers IP Address FilterIeee CertificatesGo to System Options Security Ieee Go to Setup System Options Security Certificates Click Install certificate and upload the certificateDate & Time Audio SupportBasic TCP/IP Settings NetworkAdvanced TCP/IP Settings Axis Internet Dynamic DNS ServiceAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationNTP Configuration Host Name ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service FTPUPnPTM can be disabled under System Options Network UPnPTM UPnPTMRTP/H.264 BonjourStorage SD CardMount and Unmount SD Card Format SD CardPorts & Devices Network SharePorts COM PortMaintenance SupportPort Status Support OverviewPlain Config Logs & ReportsScripting File UploadReset to Factory Default Settings Troubleshooting Upgrade the FirmwareFirmware To upgrade the product’s firmware Check the FirmwareSymptoms, Possible Causes and Remedial Actions Emergency Recovery ProcedureProblems setting the IP address Product cannot be accessed from a browserProduct is accessible locally but not externally Problems with streaming H.264Basic Status and Network indicator LEDs are flashing red rapidly Video and image problems, generalSetup Video & Audio Camera Settings SettingsVideo cannot be recorded Technical Specifications Function/group Specifications System Application PowerConnectors WeightConnectors Function Pin SpecificationsRS-485/422 Connector Performance ConsiderationsAudio Input Audio OutputAxis Q7401 Video Encoder M2.4
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Q7401 specifications

The Axis Communications Q7401 is a powerful and versatile video encoder designed for transforming analog video signals into high-quality digital streams. This device is part of Axis' comprehensive line of video surveillance solutions, catering to a broad array of applications ranging from retail and transportation to public safety and critical infrastructure monitoring.

One of the standout features of the Q7401 is its support for multiple video formats, including H.264 and Motion JPEG. This versatile encoding capability ensures that users can choose the video quality and bandwidth that best suit their needs. The H.264 compression, in particular, provides a significant reduction in bandwidth and storage requirements while maintaining exceptional video quality, making it an ideal choice for environments where efficiency is crucial.

Equipped with a two-way audio feature, the Q7401 enables real-time communication between the camera and the control center, enhancing situational awareness and response capabilities. This feature is increasingly valuable in security applications, allowing operators to interact proactively with on-site personnel or potential intruders.

The Q7401 also includes advanced features such as video motion detection, which allows the user to set up alerts based on detected motion within predefined areas. This capability reduces the need for constant monitoring, automatically notifying users of potential security breaches or events of interest.

In terms of connectivity, the Axis Q7401 is designed to integrate seamlessly with Axis' network video products. Its compatibility with various Axis applications enhances its functionality, allowing for advanced analytics and intelligent features that can further enhance security measures.

The robust design of the Q7401 ensures reliability in various environments. Its compact form factor allows for easy installation in space-constrained locations, and it operates efficiently in temperature variations, making it suitable for both indoor and outdoor use.

Additionally, the device supports Power over Ethernet (PoE), simplifying the installation process by allowing both power and data transmission through a single cable, thus reducing the amount of wiring required.

Overall, the Axis Communications Q7401 is an excellent choice for organizations looking to upgrade their surveillance systems to meet modern security demands while benefiting from advanced features and reliable performance.