Axis Communications Q7401 user manual Symptoms, Possible Causes and Remedial Actions

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AXIS Q7401 Video Encoder

Troubleshooting

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

5.Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been

 

applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address

 

Using ARP/Ping on page 47.

The product is located on a different subnet

The IP address is being used by another device

Possible IP address conflict with another device on the same subnet.

If the IP address intended for the product and the IP address of the computer used to access the product are located on different subnets, you will not be able to set the IP address. Contact your network administrator to obtain an IP address.

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS window, type ping and the IP address of the product):

•If you receive: Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the product.

•If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check all cabling and reinstall the product.

The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting

 

to log in. You may need to manually type http or https in the browser’s address field.

 

If the password for the user root is lost, the product must be reset to the factory default settings.

 

See Reset to Factory Default Settings on page 56.

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Contents Axis Q7401 Video Encoder Liability About this documentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q7401 Video EncoderConnectors Performance Considerations Hardware Overview Connectors and Buttons Control Button LED IndicatorsPower LED Indication Status LED IndicationAccess the Product Access from a BrowserAccess from the Internet Set the Root PasswordControls on the Live View Go to Setup EventsLive View Manual TriggerTo show the manual trigger buttons in the Live View Axis Media Control viewer toolbarPTZ Controls AMC Audio ControlsPreset Positions on Media Streams How to Stream H.264Axis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccess Audio Streams Java applet supports simplex audio with G.711 encodingSet Up the Product Basic SetupVideo and Audio Set Up Video StreamsPixel Counter Image Pixel counter can be accessed fromClick Save to apply the new settings 264Image Appearance Camera SettingsStream Profiles Video inputGo to Video & Audio Video Stream and select the Image tab OverlayOverlay Image Go to Video & Audio Overlay ImageUse Overlay Text in an Action Rule Go to Events Action RulesAudio Modes Set Up AudioPrivacy Mask Audio InputAudio Clips Audio OutputConfigure the Live View Default Viewer for BrowsersUser Defined Links Viewer SettingsGo to Setup Live View Config Output ButtonsAxis Q7401 Video Encoder PTZ Pan Tilt Zoom Preset PositionsGuard Tour Controls Device SettingsAdvanced Go to PTZ Guard Tour and click AddControl Queue Install PTZ DriverOperator Same as administrator but with lower priority OSD MenuMotion Detection DetectorsCamera Tampering Go to Detectors Camera TamperingGo to Detectors Motion Detection Set Up Motion Detection WindowsMotion Detection Parameters Parameter Object Size History Sensitivity DescriptionAudio Detection Applications Install ApplicationGo to Setup Applications Application LicensesAxis Q7401 Video Encoder Convert Event Types to Action Rules Set Up Action RulesEvents Go to Events Action Rules and click AddTriggers Actions Add RecipientsRecipient Types Create Schedules Set Up Email RecipientsGo to Events Schedules and click Add Set Up Recurrences Go to Events Recurrences and click AddContinuous Recording RecordingsRecording List Go to Recordings ListClick Save to save and start the recording Languages Users System OptionsSecurity IP Address FilterCertificates IeeeGo to System Options Security Ieee Date & Time Go to Setup System Options Security CertificatesClick Install certificate and upload the certificate Audio SupportBasic TCP/IP Settings NetworkAxis Internet Dynamic DNS Service requires IPv4 Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationLink-Local IPv4 Address NTP ConfigurationHost Name Configuration NAT traversal port mapping for IPv4QoS Quality of Service FTPRTP/H.264 UPnPTM can be disabled under System Options Network UPnPTMUPnPTM BonjourMount and Unmount SD Card StorageSD Card Format SD CardPorts Ports & DevicesNetwork Share COM PortPort Status MaintenanceSupport Support OverviewScripting Plain ConfigLogs & Reports File UploadReset to Factory Default Settings Firmware To upgrade the product’s firmware TroubleshootingUpgrade the Firmware Check the FirmwareProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsEmergency Recovery Procedure Product cannot be accessed from a browserProblems with streaming H.264 Product is accessible locally but not externallyBasic Setup Video & Audio Camera Settings Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general SettingsVideo cannot be recorded Technical Specifications Connectors Function/group Specifications System ApplicationPower WeightConnectors Function Pin SpecificationsAudio Input RS-485/422 ConnectorPerformance Considerations Audio OutputAxis Q7401 Video Encoder M2.4
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Q7401 specifications

The Axis Communications Q7401 is a powerful and versatile video encoder designed for transforming analog video signals into high-quality digital streams. This device is part of Axis' comprehensive line of video surveillance solutions, catering to a broad array of applications ranging from retail and transportation to public safety and critical infrastructure monitoring.

One of the standout features of the Q7401 is its support for multiple video formats, including H.264 and Motion JPEG. This versatile encoding capability ensures that users can choose the video quality and bandwidth that best suit their needs. The H.264 compression, in particular, provides a significant reduction in bandwidth and storage requirements while maintaining exceptional video quality, making it an ideal choice for environments where efficiency is crucial.

Equipped with a two-way audio feature, the Q7401 enables real-time communication between the camera and the control center, enhancing situational awareness and response capabilities. This feature is increasingly valuable in security applications, allowing operators to interact proactively with on-site personnel or potential intruders.

The Q7401 also includes advanced features such as video motion detection, which allows the user to set up alerts based on detected motion within predefined areas. This capability reduces the need for constant monitoring, automatically notifying users of potential security breaches or events of interest.

In terms of connectivity, the Axis Q7401 is designed to integrate seamlessly with Axis' network video products. Its compatibility with various Axis applications enhances its functionality, allowing for advanced analytics and intelligent features that can further enhance security measures.

The robust design of the Q7401 ensures reliability in various environments. Its compact form factor allows for easy installation in space-constrained locations, and it operates efficiently in temperature variations, making it suitable for both indoor and outdoor use.

Additionally, the device supports Power over Ethernet (PoE), simplifying the installation process by allowing both power and data transmission through a single cable, thus reducing the amount of wiring required.

Overall, the Axis Communications Q7401 is an excellent choice for organizations looking to upgrade their surveillance systems to meet modern security demands while benefiting from advanced features and reliable performance.
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