Kenmore 350 Series Water Softener Troubleshooting & Manual Guide
Page 32

Care Of Your Water Softener

CHECKLIST TO HELP YOU SAVE MONEY

If your water softener fails to work, make the following easy checks. Often, you will find what is wrong yourself and you won’t have to call and wait for service. If you do not find anything wrong, while making the checks, and your sof- tener still does not work, call your Sears Service Department.

1.Also read ERROR CODE.

2.If an error code is not displayed, press and hold the SELECT button until the display changes. Then, press the SELECT button again and hold until a flashing SR code appears. It must show either S 32 for Model 38356, or S 33 for Model 39356. If any other number shows, the face plate computer is working on incorrect input and would probably be the cause of the problem. To set the correct code, press either the UP or DOWN button. When correct model code shows, press SELECT to return a flashing 12:00 AM display. Reset the present time, hardness number, etc.

PROBLEM

CAUSE

CORRECTION

 

 

 

No soft water

No salt (or salt bridged) in the storage tank

Add salt, see page 20, or break the salt bridge,

 

 

see page 29. Press REGENERATION button

 

 

and hold to start a regeneration, see page 22.

 

 

 

 

Transformer unplugged at the wall outlet, or

Check for loss of power due to any of these

 

power cable leads loose from the electronic

and correct. With the power back on, look at

 

board, fuse blown, circuit breaker popped, or

the time display and read PROGRAM MEMO-

 

circuit switched off.

RY, see page 25.

 

 

 

 

Manual bypass valve(s) in bypass position

Look at Fig. 18 & 19 on page 15. Move the

 

 

stem in a single valve to service. In a 3-valve

 

 

bypass, open the inlet and outlet valve, and be

 

 

sure to fully close the bypass valve.

 

 

 

 

Dirty, plugged or damaged nozzle venturi

Take apart and clean or replace damaged

 

 

parts, see page 30.

 

 

 

 

Valve drain hose plugged ir restricted

The drain hose must not have kinks, sharp

 

 

bends, or be raised too high above the soften-

 

 

er, see page 14.

 

 

 

Water hard sometimes

Hardness number setting too low

Press and release the SELECT button until

 

 

HARDNESS shows in the display. Read the

 

 

hardness number in the display and be sure

 

 

the same grains per gallon number is shown

 

 

as on your water analysis report. See page 18

 

 

to reset. Press and release the SELECT button

 

 

uuntil the present time shows in the display.

 

 

 

 

Using hot water when softener is regenerat-

Avoid using hot water during this time because

 

ing

the water heater refills with hard water, see

 

 

Automatic Bypass, page 28.

 

 

 

 

Increase in the grains of hardness in your

Ask your Sears retail store for a new water

 

water supply

analysis. Then make a new hardness number

 

 

setting, page 18.

 

 

 

Brine tank flooded

Restricted drain line

Check for kinks, bends or obstructions, see

 

 

page 14.

 

 

 

 

Plugged or dirty nozzle & venturi

Take apart and clean or replace damaged

 

 

parts, see page 30.

 

 

 

 

Valve rotor-disc & seals

Check for scratches or grooves, replace if

 

 

needed.

 

 

 

Salty tasting water

Restricted drain line

Check for kinks, bends or obstructions, see

immediately after

 

page 14.

regeneration

 

 

Questions? Call The Kenmore Water Line 1-800-426-9345

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Contents Repair or Parts ? Call toll free Save this ManualDisclaimer of implied warranties limitation of remedies ONE Year Limited Warranty on Water SoftenerTEN Year Limited Warranty Against Leaks Table of Contents Facts and Figures to KeepSafety Guides Unpack and Check Your Carton Parts DescriptionsSmall Parts Inspect ShipmentPlan Your Installation Proper Order to Install Water Treating EquipmentPlan Your Installation Tools NeededWhere to Install the Water Softener Soft, HotSuggested Slab Foundation Installation Draw in Your Pipes and FittingsOUT PIPE, FITTINGS, Other Materials NeededRead Before Beginning Installation Before Installing Checks & TestsInstall Plastic Bypass Valve Assemble Inlet Outlet ADAPTORS, or Plastic Bypass ValveBypass Valve Inlet and Outlet Threaded AdaptorsInstall 3-Valve Bypass Installing Holding ClipsInstalling 3 Valve Bypass and Pipes Valve BypassLocate Water Softener and Connect Pipes Move Softener Into PlaceTypical Soldering Connections Position Softener Into PlaceConnect Salt Tank Overflow Tubing Connect Valve and Salt Tank DrainsConnect the Valve Drain Hose Leak Test House Main Water Shutoff ValvesSingle Bypass Leak TestWater Meter Jumper Wire Connecting TransformerElectrical Requirements Cold Water Pipe GroundingInstall Covers and Restart Water Heater Program The TimerInstall Covers Program the TimerSET Regeneration Time SET Present Time of DAYSET Water Hardness Number Sanitize Your Water Softener AS Follows Sanitize The Water SoftenerSanitize the Water Softener Water Softening Salt with Iron Removing Additives Adding Salt To The Storage TankAdding Salt to the Storage Tank Check List of STEP-BY-STEP Guides to Install Check ListFaceplate Timer Features 12 / 24 Hour Clock California Efficiency RequirementWater Flow Through the Softener Recharge Time Remaining and Valve Position Indicators Error CodeKENMORE’S Ultra Cleansing Feature Program MemoryWater Flow Through Softener in Service Soft Water Service and RegenerationHow Your Water Softener Works Water Flow Through Softener in FillWater Flow Through Softener Brining and Brine Rinse Water Flow Through Softener in BackwashElectronics Water Flow Through Softener Fast RinseAutomatic Bypass Salt Bridge Care Of Your Water SoftenerSalt Bridge Nozzle & Venturi Keeping the Water Softener CleanIron from Resin BED Drain ALL Water from Softener Protect the Water Softener from FreezingProblem Cause Correction Checklist to Help YOU Save MoneySpecifications Model 38356 Timer Code S Model 39356 Timer Code SBypass Valves InchesOther Specifications Service Tech Information Wiring SchematicFaceplate Always Make These Initial Checks FirstProcedure for Removing Error Code from Faceplate Possible Defect CodeTroubleshooting Valve Position Indicators Timer PWA ReplacementOther Information ModelCycle Flow Rates Gallons PER MIN Brine Valve Float SettingManual Advance Regeneration Check Rotary Valve Service DisassemblyAssembly To Relieve PressureBrining and Brine Rinse Cycle Water Flow Through the Softener Valve Service CycleFill Cycle Water Flow Through the Softener Valve Backwash Cycle Fast Rinse CycleBackwash Cycle Fast Rinse CycleExploded View Part Number Part Description Parts ListWater Softener Complete Inlet Outlet Grounding Clamps Brine Valve Assembly Seal Key Part Number Part Description Get it fixed, at your home or ours
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