Kenmore 350 Series warranty Procedure for Removing Error Code from Faceplate, Possible Defect Code

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Service Tech Information

The faceplate timer (PWA) computer has a self-diag-

 

nostic function for the electrical system, except put

 

power and water meter. The computer monitors elec-

 

tronic components and circuits for correct operation. If a

 

malfunction occurs, an error code appears in the face-

 

plate display.

 

 

 

 

FIG. 52

 

 

 

 

 

The chart below shows the error codes that could

 

appear, and the possible defects for each code.

 

 

 

 

 

 

 

 

 

POSSIBLE DEFECT

 

 

 

 

 

 

 

CODE

MOST LIKELY

 

 

 

LESS LIKELY

 

 

 

 

 

 

 

 

 

Err1, Err3, Err4

motor inoperative / wiring harness or connection to switch / position switch . valve defect causing high torque

 

 

 

 

Err5

faceplate timer (PWA)

 

 

 

 

 

 

 

While an error code appears in the display, all face plate buttons are inoperable except the SELECT button. SELECT remains operational so the service person can make the MANUAL INITIATED ELECTRONIC DIAG-

 

Turbine Count

Valve Position Indicator

(Water Flowing)

NOSTICS (below) to further isolate the defect, and check the water meter.

PROCEDURE FOR REMOVING ERROR CODE FROM FACEPLATE:

•Unplug transformer from outlet.

•Correct defect

•Plug in transformer.

•Wait for 8 minutes.

The error code will return if the defect was not corrected.

MANUAL INITIATED ELECTRONICS DIAGNOSTICS: To enter diagnostics, press the SELECT button and hold for three seconds. The display will show valve cycle position, position switch status (open or closed), and turbine operation. See Fig. 53.

TURBINE OPERATION: If no water is flowing through the softener, the turbine indicator displays three zeros. When water is flowing, the flow bar scrolls across the display, and a 000 to 199 count repeats for each gallon of water passing through the turbine. To check for posi- tive operation of the turbine if zeros are shown, open a nearby soft water faucet and observe the turbine count and flow bar. If you don’t get a reading in the display, with faucet open, pull the sensor from the valve outlet port. Pass a small magnet back and forth in front of the sensor. You should get a reading in the display. If you get a reading, unhook the in and out plumbing and check the turbine for binding.

POSITION SWITCH STATUS: With the valve in service, or any of the recharge cycles, the switch indicator will show open, while the valve is rotating from one position to another, the indicator will show the switch closed. A defect is probable if indications vary from this pattern.

8 OFF SERV

7

6

5

4

3

2

1

Position Switch

Indicator (Open)

Position Switch

Valve Outlet

Turbine Count

(No Water Flowing)

FIG. 53

Motor

Sensor

Housing

Turbine

Turbine

Support

and Shaft

FIG. 54

Questions? Call The Kenmore Water Line 1-800-426-9345

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Contents Repair or Parts ? Call toll free Save this ManualONE Year Limited Warranty on Water Softener TEN Year Limited Warranty Against LeaksDisclaimer of implied warranties limitation of remedies Table of Contents Facts and Figures to KeepSafety Guides Unpack and Check Your Carton Parts DescriptionsSmall Parts Inspect ShipmentPlan Your Installation Proper Order to Install Water Treating EquipmentPlan Your Installation Tools NeededWhere to Install the Water Softener Soft, HotSuggested Slab Foundation Installation Draw in Your Pipes and FittingsOUT PIPE, FITTINGS, Other Materials NeededRead Before Beginning Installation Before Installing Checks & TestsInstall Plastic Bypass Valve Assemble Inlet Outlet ADAPTORS, or Plastic Bypass ValveBypass Valve Inlet and Outlet Threaded AdaptorsInstall 3-Valve Bypass Installing Holding ClipsInstalling 3 Valve Bypass and Pipes Valve BypassLocate Water Softener and Connect Pipes Move Softener Into PlaceTypical Soldering Connections Position Softener Into PlaceConnect Valve and Salt Tank Drains Connect the Valve Drain HoseConnect Salt Tank Overflow Tubing Leak Test House Main Water Shutoff ValvesSingle Bypass Leak TestWater Meter Jumper Wire Connecting TransformerElectrical Requirements Cold Water Pipe GroundingInstall Covers and Restart Water Heater Program The TimerInstall Covers Program the TimerSET Present Time of DAY SET Water Hardness NumberSET Regeneration Time Sanitize The Water Softener Sanitize the Water SoftenerSanitize Your Water Softener AS Follows Adding Salt To The Storage Tank Adding Salt to the Storage TankWater Softening Salt with Iron Removing Additives Check List of STEP-BY-STEP Guides to Install Check ListFaceplate Timer Features 12 / 24 Hour Clock California Efficiency RequirementWater Flow Through the Softener Recharge Time Remaining and Valve Position Indicators Error CodeKENMORE’S Ultra Cleansing Feature Program MemoryWater Flow Through Softener in Service Soft Water Service and RegenerationHow Your Water Softener Works Water Flow Through Softener in FillWater Flow Through Softener Brining and Brine Rinse Water Flow Through Softener in BackwashWater Flow Through Softener Fast Rinse Automatic BypassElectronics Care Of Your Water Softener Salt BridgeSalt Bridge Keeping the Water Softener Clean Iron from Resin BEDNozzle & Venturi Drain ALL Water from Softener Protect the Water Softener from FreezingProblem Cause Correction Checklist to Help YOU Save MoneySpecifications Model 38356 Timer Code S Model 39356 Timer Code SBypass Valves InchesOther Specifications Service Tech Information Wiring SchematicFaceplate Always Make These Initial Checks FirstProcedure for Removing Error Code from Faceplate Possible Defect CodeTroubleshooting Valve Position Indicators Timer PWA ReplacementOther Information ModelBrine Valve Float Setting Manual Advance Regeneration CheckCycle Flow Rates Gallons PER MIN Rotary Valve Service DisassemblyAssembly To Relieve PressureWater Flow Through the Softener Valve Service Cycle Fill CycleBrining and Brine Rinse Cycle Water Flow Through the Softener Valve Backwash Cycle Fast Rinse CycleBackwash Cycle Fast Rinse CycleExploded View Parts List Water Softener CompletePart Number Part Description Inlet Outlet Grounding Clamps Brine Valve Assembly Seal Key Part Number Part Description Get it fixed, at your home or ours
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