Electrolux EIKG5546, EIKG5547 user manual Guarantee/Customer Service

GREAT BRITAIN & IRELAND Standard guarantee conditions

We, Electrolux, undertake that if within 12 months of the date of the purchase this Elec- trolux appliance or any part thereof is proved to be defective by reason only of faulty work- manship or materials, we will, at our option repair or replace the same FREE OF CHARGE for labour, materials or carriage on condition that:

•The appliance has been correctly installed and used only on the electricity supply sta- ted on the rating plate.

•The appliance has been used for normal domestic purposes only, and in accord- ance with the manufacturer's instructions.

•The appliance has not been serviced, maintained, repaired, taken apart or tam- pered with by any person not authorised by us.

•Electrolux Service Force Centre must un- dertake all service work under this guar- antee

•Any appliance or defective part replaced shall become the Company's property.

•This guarantee is in addition to your stat- utory and other legal rights.

Exclusions

•Damage or calls resulting from transpor- tation, improper use or neglect, the re- placement of any light bulbs or removable parts of glass or plastic.

•Costs incurred for calls to put right an ap- pliance which is improperly installed or calls to appliances outside the United Kingdom.

•Appliances found to be in use within a commercial environment, plus those which are subject to rental agreements.

•Products of Electrolux manufacturer that are not marketed by Electrolux

Service and Spare Parts

In the event of your appliance requiring serv- ice, or if you wish to purchase spare parts, please contact your local Service Force Cen- tre by telephoning

0870 5 929 929

Your telephone call will be automatically rout- ed to the Service Force Centre covering your postcode area.

For the address of your local Service Force Centre and further information about Service Force, please visit the website at

www.serviceforce.co.uk

Before calling out an engineer, please ensure you have read the details under the heading "What to do if..."

When you contact the Service Force Centre you will need to give the following details:

1.Your name, address and postcode.

2.Your telephone number.

3.Clear concise details of the fault.

4.The model and Serial number of the ap- pliance (found on the rating plate).

5.The purchase date.

Please note a valid purchase receipt or guar- antee documentation is required for in guar- antee service calls.

Customer Care

For general enquiries concerning your Elec- trolux appliance, or for further information on Electrolux products please contact our Cus- tomer Care Department by letter or tele- phone at the address below or visit our web- site at www.electrolux.co.uk

Customer Care Department

Electrolux Major Appliances

Addington Way

Luton

Bedfordshire, LU4 9QQ

1) Calls may be recorded for training purposes

For Customer Service in The Republic of Ireland please contact us at the address below:

Electrolux Group (Irl) Ltd

Long Mile Road, Dublin 12, Republic of Ire- land