Grid is not cutting ice sheets
■Is the cutter grid securely in place? Check the cutter grid harness plug to make sure the connection is intact. See “Interior Components” section of “Cleaning” for instructions on cutter grid removal.
Ice Quality
Off taste, odor or gray color in the ice
■Is there unusually high mineral content in the water supply? The water may need to be filtered or treated.
■Is there mineral scale buildup? Clean your ice maker. See “Ice Maker System” in the “Cleaning” section.
■Are there food items stored in the ice bin? Do not store any foods in the ice bin.
■Were all the packaging materials removed? Make sure that all packaging materials were removed at the time of installation.
Thin, soft or clumps of ice
■Is there unusually high mineral content in the water supply? The water may need to be filtered or treated.
■Is there mineral scale buildup? Clean your ice maker. See “Ice Maker System” in the “Cleaning” section.
■Are there clumps of ice in the bin? If ice is not used regularly it will melt and form clumps. Break the clumps with the ice scoop provided.
Plumbing Problems
WARNING
Excessive Weight Hazard
Use two or more people to move and install ice maker. Failure to do so can result in back or other injury.
■Is the drain hose aligned over the drain? Move the ice maker to align the drain. See “Connect Water Supply.”
NOTE: Service technicians cannot repair plumbing problems outside of the ice maker. Call a licensed, qualified plumber.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check “Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you only use factory specified parts. Factory specified parts will fit right and work right because they are made with the same precision used to build every new KITCHENAID® appliance.
To locate factory specified parts in your area, call us or your nearest designated service center.
In the U.S.A.
Call the KitchenAid Customer eXperience Center toll free:
Our consultants provide assistance with:
■Features and specifications on our full line of appliances.
■Installation information.
■Use and maintenance procedures.
■Accessory and repair parts sales.
■Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).
■Referrals to local dealers, repair parts distributors, and service companies. KitchenAid designated service technicians are trained to fulfill the product warranty and provide
To locate the KitchenAid designated service company in your area, you can also look in your telephone directory Yellow Pages.
For further assistance
If you need further assistance, you can write to KitchenAid with any questions or concerns at:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI
Please include a daytime phone number in your correspondence.
In Canada
Call the KitchenAid Canada Customer eXperience Centre toll free:
Our consultants provide assistance with:
■Use and maintenance procedures.
■Accessory and repair parts sales.
■Referrals to local dealers, repair parts distributors, and services companies. KitchenAid Canada designated service technicians are trained to fulfill the product warranty and provide
For further assistance
If you need further assistance, you can write to KitchenAid Canada with any questions or concerns at:
KitchenAid Canada
Customer eXperience Centre
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
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