Xantech mrc88 installation instructions Troubleshooting, Problem Probable Cause and Solution

Page: 94 Model MRC88

TROUBLESHOOTING

If you encounter problems, review each of the following items and take corrective action as described. If problems persist, contact Xantech Technical Support.

PROBLEM	PROBABLE CAUSE AND SOLUTION
The MRC88, after a successful Transfer from Dragon	a)	Open all palettes that you used for the project.
Drop-IR, will not send out any IR commands.		Click Edit Palette, on the first palette. When
A corrupted or incorrectly learned IR code has been		Palette Editor opens, retest each IR command to
		see that they operate the controlled equipment.
transferred to the keypad.	b)	Close the Palette Editor and click Edit Palette on
		the next palette. Repeat this procedure for each
		palette.
	c)	When you find the defective command "re-teach"
		it again using the Learning IR Commands
		procedure.
	d)	Before going further, test the relearned command
		to see that it operates the controlled equipment.
	e)	In the Palette Editor, right click the defective
		command on the right and delete it from the
		associated palette.
	f)	Place the corrected command in the palette using
		the Add >> function.
	g)	Close the Palette Editor and open the palette.
	h)	Click the button on the virtual keypad that has the
		bad command and remove the command with a
		right click.
	i)	Place the corrected command on the keypad
		button by clicking it on the palette.
	j)	Redo the Transfer procedure.
	CAUTION: Always test all commands before
	transferring to the MRC88!
I have made hardware connections as shown in Figure	Try the following in the order listed:
13. However, when attempting to learn IR commands,	a)	The default serial port selection (1) in Dragon
the "Waiting for IR from your Remote" display times out		Drop may already be in use by another device in
with the "No IR Recorded" dialog box.		your computer system (such as a mouse). Refer
Your computer is not recognizing or finding the serial port		to SERIAL PORT SELECTION, page 36, and
		perform the procedure listed there and in the
connection to the MRC88.		following section VERIFYING COM PORT
		COMMUNICATION.
	b)	Check and replace, if necessary, the connecting
		cables and the DB9-to-DB25 adaptor.
	c)	The serial COM port settings, such as port
	addressing and IRQ parameters, may not be set
	correctly in Windows.

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