Section 5
Before Calling for Service
Checklist
If a problem arises during operation of your ice machine, follow the checklist below before calling service. Routine adjustments and maintenance procedures are not covered by the warranty.
Problem | Possible Cause | To Correct |
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Ice machine does not operate. | No electrical power to the ice machine. | Replace the fuse/reset the breaker/turn on |
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| the main switch/plug power cord into |
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| receptacle. |
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| ON/OFF/ WASH toggle switch set | Move the toggle switch to the ON position. |
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| improperly. |
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| Damper in open position (down). | Damper must be in upright position and |
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| capable of swinging freely. |
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Ice machine stops, and can be | Safety limit feature stopping the ice machine. | Refer to “Safety Limit Feature” on the next |
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restarted by moving the toggle |
| page. |
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switch to OFF and back to ICE. |
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Ice machine does not release ice or | Ice machine is dirty. | Clean and sanitize the ice machine. |
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is slow to harvest. | Ice machine is not level. | Level the ice machine. |
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| Low air temperature around ice machine | Air temperature must be at least 40°F |
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| (4.4°C). |
| |
| Water regulating valve leaks in harvest | Replace water regulating valve. |
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| mode |
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Ice machine does not cycle into | The | Wait for freeze |
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harvest mode. | expired yet. |
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| Ice thickness probe is dirty. | Clean and sanitize the ice machine. |
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| Ice thickness probe wire is disconnected. | Connect the wire. |
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| Ice thickness probe is out of adjustment. | Adjust the ice thickness probe. |
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| Uneven ice fill (thin at top of evaporator). | See “Shallow or Incomplete Cubes” on the |
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| next page. |
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Ice quality is poor | Poor incoming water quality. | Contact a qualified service company to |
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(soft or not clear). |
| test the quality of the incoming water and |
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| make appropriate filter recommendations. |
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| Water filtration is poor. | Replace the filter. |
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| Ice machine is dirty. | Clean and sanitize the ice machine. |
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| Water siphon is not working. | Check the water siphon system. |
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| Water softener is working improperly | Repair the water softener. |
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| (if applicable). |
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| Continued on next page... |
Part Number 000001130 12/08 |