Resolve software problems, Resolve hardware problem

Table 5-1Problems with Mac OS X (continued)

The printer driver does not automatically set up the selected MFP in the Print Setup Utility.

Cause

Solution

The PPD file is corrupt.

Delete the PPD file from the following hard-drive folder: Library/ Printers/PPDs/Contents/Resources/<lang>.lproj, where <lang> is the two-letter language code for the language that you are using. Reinstall the software. See the Getting Started Guide for instructions.

The interface cable might be defective or of poor quality.	Replace the interface cable. Make sure to use a high-quality cable.

A print job was not sent to the correct MFP.

Cause	Solution

The print queue might be stopped.	Restart the print queue. Open print monitor and select Start Jobs.

The wrong MFP name or IP address is being used. Another MFP with	Print a configuration page to check the MFP name, IP address, or
the same or similar name, IP address, or Rendezvous or Bonjour host	Rendezvous or Bonjour host name. Verify that the name, IP address,
name might have received the print job.	or Rendezvous or Bonjour host name on the configuration page
	matches the MFP name, IP address, or Rendezvous or Bonjour host
	name in the Printer Setup Utility.

Unable to print from a third-party USB card.

Cause	Solution

Occurs when the USB software is not installed on the MFP.

When adding a third-party USB card, try using the Apple USB Adapter Card Support software. The most current Version of this software is available from the Apple Web site.

When connected with a USB cable, the MFP does not appear in the Printer Setup Utility after the MFP is selected.

Cause	Solution

This problem is caused by either a software or a hardware component.