Problem | Cause | Solution |
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Only black is printing when the document should be printing in color.
Color mode is not selected in the | Select color mode instead of grayscale |
program or printer driver. | mode. |
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The correct printer driver might not be | Select the correct printer driver. |
selected in the program. |
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The MFP might not be correctly | Print a Configuration page. If no color |
configured. | appears on the Configuration page, |
| contact HP Customer Care. See |
| HP Customer Care or the support flyer |
| that came in the MFP box. |
One or more colors are not printing, or are inaccurate.
Sealing tape might be on the print | Verify that the sealing tape has been |
cartridges. | completely removed from the print |
| cartridges. |
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The media might not meet HP | Use a different paper, such as high- |
specifications. | quality paper that is intended for color |
| laser MFPs. |
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The MFP might be operating in | Verify that the MFP environment is within |
excessively humid conditions. | humidity specifications. |
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One or more print cartridges might be | Replace any low print cartridges. |
low. When using |
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no messages appear on the control |
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panel or in the HP ToolboxFX. |
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| The control panel is set for override. | Replace low or empty print cartridges. |
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A color is printing inconsistently after | Another print cartridge might be low. | Remove the print cartridge for the color | ||
loading a new print cartridge. | When using a | that is printing inconsistently and reinstall | ||
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| might be low or empty but you receive no | it. |
| AaBbCc |
| indication. |
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| The control panel is set for override. | Replace low or empty print cartridges. | |
| AaBbCc |
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| AaBbCc |
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| AaBbCc |
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| AaBbCc |
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The colors on the printed page do not match the colors as they appear on the screen.
AaBbCc |
AaBbCc |
AaBbCc |
AaBbCc |
AaBbCc |
The colors on the computer monitor | Select Screen Match in the Color tab of |
might differ from the MFP output. | the printer driver. |
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If extremely light colors or extremely dark | If possible, avoid using extremely light or |
colors on screen are not printing, the | extremely dark colors. |
software program might interpret |
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extremely light colors as white or |
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extremely dark colors as black. |
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The media might not meet HP | Use a different paper, such as high- |
specifications. | quality paper that is intended for color |
| laser MFPs. |
184 Chapter 14 Problem solving | ENWW |
