HP CM1015 manual Replace supply, Scanner Error, Scanning error, Cannot connect, Unauthorized, Tray

Control panel message	Description	Recommended action
Ready	supply is low and using Override may result
The supplies gauge displays the	in unsatisfactory print quality.
consumption levels of print cartridges. This is	This message displays the entire time
the message that displays when the non-HP	multiple non-HP supplies are used in the
supply is first installed.	MFP.
Replace supply.	This message displays the entire time a	Replace the supply.
Override in use.	single non-HP supply is used. It displays after
	the Unauthorized Supply message displays
Ready	and after the user presses the override.
The supplies gauge displays the	● Supply override in use. The user has
	decided to continue printing beyond the
consumption levels of print cartridges.	out point. A supply is low and using
	Override may result in unsatisfactory
	print quality.

Scanner Error X The device experienced a scanner error.

Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the device box.

Scanning error.	The device cannot transmit scan information		Verify that network or USB cables are
Cannot connect.	to a computer.		securely connected and that the MFP
			software is properly installed.
Unauthorized	Displays this message when the non-HP		If you believe you purchased an HP supply,
supply in use	supply is first installed:		please visit the HP fraud Web site at
	● A new non-HP supply has been installed		http://www.hp.com/go/anticounterfeit.
alternates with			Service or repairs required as a result of using
		and was overridden.	non-HP supplies is not covered under HP
Ready			warranty.
The supplies gauge displays the
consumption levels of print cartridges.
Unauthorized <color>	A new non-HP supply has been installed.		If you believe you purchased an HP supply,
	One of these four messages is displayed until		please visit the HP fraud Web site at
	an HP supply is installed or until OK is		http://www.hp.com/go/anticounterfeit.
	pressed.		Service or repairs required as a result of using
	●	Unauthorized black cartridge	non-HP supplies is not covered under HP
			warranty.
	●	Unauthorized magenta cartridge	To continue printing, press OK.
	●	Unauthorized cyan cartridge
	●	Unauthorized yellow cartridge
Unexpected size	Unexpected paper size error. The media size		Verify that the print settings are set to the
in tray X	loaded in the tray does not match the media		specified media in the tray.
	size configured for the tray.
Unknown Memory Card Error	There is an issue with either the memory card		Reinsert the card. If the error persists, insert
	or the device memory-card reader.		a different card.

178 Chapter 14 Problem solving ENWW