Solve print problems
Print-quality problems
The following sections help identify and resolve
Identifying and correcting print defects
Use the checklist and
Print-quality checklist
Resolve general
1.Ensure the paper or print media used meets specifications. Generally, smoother paper provides better results.
2.When using a special print media such as labels, transparencies, glossy, or letterhead, ensure that you have printed by type.
3.Remove any toner
4.Print a Configuration page and Supplies Status page at the MFP. See Information pages.
●Check the Supplies Status page to verify that supplies are not low or empty. No information is provided for
●If the Configuration and Supplies Status pages do not print correctly, suspect a problem with the MFP printing components. Contact HP Customer Care. See HP Customer Care or the flyer that came in the MFP box.
5.Print a Demo page from the HP ToolboxFX. If the page prints, the problem is with the printer driver. Try printing from the other printer driver. For example, when using the PCL6 printer driver, print from the HP PostScript level 3 printer driver.
Use the Add Printer Wizard in the Printers folder in Windows XP dialog box to install the HP PostScript level 3 driver.
6.Try printing from a different program. If the page prints correctly, the problem is with the program from which you were printing.
7.Restart the computer and the MFP and try printing again. If the problem is not resolved, choose one of these options:
●If the problem is affecting all printed pages, see General print quality issues.
●If the problem is affecting only pages printed in color, see Solve issues with printing color documents.
General print quality issues
The following examples depict
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