Step | Verification step | Possible problems | Solutions |
number |
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5 | Does the MFP print from | Software is not installed correctly or an | Run the uninstall via the program group. |
| the computer? | error occurred during software | Reinstall using the software CD. |
| Connect the network | installation. |
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| |
| The cable is not connected correctly. | Reconnect the cable. | |
| cable or USB cable to the | ||
| MFP and the computer. |
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|
| An incorrect driver is selected. | Select the proper driver. | |
| Use a | ||
| application to send a print |
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|
| Other devices are connected to the USB | Disconnect the other devices and try | |
| job to the MFP. | ||
| port. | again to print. | |
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| ||
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| There is a port driver problem in | Run the uninstall via the program group. |
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| Microsoft Windows. | Reinstall using the software CD. |
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| If the error persists, contact |
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| HP Customer Care. See HP Customer |
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| Care or the support flyer that came in the |
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| MFP box. |
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6 | Does the device scan to | The cable is not connected properly. | Reconnect the cable. |
| the computer? |
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| Software is not installed correctly or an | Run the uninstall via the program group. | |
|
| ||
| Initiate a scan from the | error occurred during software | Reinstall using the software CD. |
| desktop software on the | installation. |
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| workstation. |
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| If the error persists, turn off the device, | |
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| |
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| then turn the device on again. |
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| If the error still persists, contact |
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| HP Customer Care. See HP Customer |
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| Care or the support flyer that came in the |
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| device box. |
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7 | Does the MFP recognize | The MFP does not recognize the card. | Remove the card and reinsert it into the |
| and print from a memory |
| memory card slot. Verify that the card is |
| card? |
| fully inserted into the slot. |
| Insert a memory card and |
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| |
| print an index page. |
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| Verify that the memory card type is a | |
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| |
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| supported type. |
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| Verify that only one card is inserted in the |
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| |
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| The MFP does not print certain images. | Verify that the files on the memory card |
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| are in the correct format. The MFP |
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| recognizes only SRGB format JPEG |
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| files. |
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|
ENWW | Problem solving process 171 |
