HP CM1015 manual HP Customer Care, Online troubleshooting tools

HP Customer Care

Online services

For 24-hour access to information by using a modem or Internet connection

World Wide Web: Updated HP MFP software, product and support information, and printer drivers in several languages can be obtained from http://www.hp.com/support/cljCM1015_CM1017. (The site is in English.)

Online troubleshooting tools

HP Instant Support Professional Edition (ISPE) is a suite of Web-based problem solving tools for desktop computing and printing products. ISPE helps you quickly identify, diagnose, and resolve computing and printing problems. The ISPE tools can be accessed from http://instantsupport.hp.com.

Telephone support

Hewlett-Packard provides free telephone support during the warranty period. When you call, you will be connected to a responsive team that is waiting to help you. For the telephone number for your country/ region, see the flyer that came in the box with the product, or visit http://www.hp.com then click Contact HP. Before calling HP, have the following information ready: product name and serial number, date of purchase, and description of the problem.

You can also find support on the Internet at http://www.hp.com/support/cljCM1015_CM1017. Click the support & drivers block.

Software utilities, drivers, and electronic information

Go to http://www.hp.com/support/cljCM1015_CM1017. (The site is in English, but printer drivers can be downloaded in several languages.)

For information over the telephone, see the flyer that came in the box with the MFP.

HP direct ordering for accessories or supplies

Order supplies from the following Web sites:

North America: https://www.hp.com/post-embed/ordersupplies-na

Latin America: https://www.hp.com/post-embed/ordersupplies-la

Europe and Middle East: https://www.hp.com/post-embed/ordersupplies-emea

Asia Pacific countries/regions: https://www.hp.com/post-embed/ordersupplies-ap

Order accessories from http://www.hp.com and click Supplies & Accessories. For more information, see Accessories and supplies information.

To order supplies or accessories over the telephone, call the following numbers:

United States: 1-800-538-8787

Canada: 1-800-387-3154

To find the telephone numbers for other countries/regions, see the flyer that came in the box with the MFP.

HP service information

222 Appendix B Service and support ENWW