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HP CM1015 manual Problem solving

Models: CM1015

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Check and order supplies using HP Solution Center	159
Supplies Storage Guidelines	159
Replace and recycle supplies	159
HP policy on non-HP supplies	159
Reset the MFP for non-HP supplies	159
HP anti-counterfeit supplies Web site	160
Clean the scanner glass	161
Clean the MFP	162
Clean the paper path using HP ToolboxFX	162
Cartridge-out override	163
Configuration	163
On-going operation	163
Change print cartridges	164
Change the print cartridge	164
Calibrate the MFP	168
Calibrate the MFP from the front control panel	168
Calibrate the MFP from the HP ToolboxFX	168
14 Problem solving
Problem solving process	170
Problem solving checklist	170
Control-panel messages	172
Solve print problems	179
Print-quality problems	179
Identifying and correcting print defects	179
Print-quality checklist	179
General print quality issues	179
Solve issues with printing color documents	183
Media-handling problems	185
Print-media guidelines	185
Solve print-media problems	185
Performance problems	187
Resolve copy problems	189
Resolve scanning problems	191
The device control panel display has black lines or dots, or becomes blank	194
Was the device exposed to an electric or magnetic field?	194
Clear paper jams	195
Where to look for jams	195
Clear jams from inside the MFP	196
Clear jams from tray output area	198
Clear jams from the back of the MFP	199
Clear jams from tray 2 or optional tray 3	200
Additional problem solving tools	202
Device pages and reports	202
Demo page	202
Configuration page	202
Supplies Status page	202
HP ToolboxFX	202
View HP ToolboxFX	202
Service menu	202

ENWW

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HP CM1015 manual Problem solving

Contents

HP Color LaserJet CM1015/CM1017 MFP Page HP Color LaserJet CM1015/CM1017 MFP Trademark Credits Copyright and LicenseTable of contents Color Software for MacintoshPrint Scan CopyHow do I? Photo114 Managing and maintaining the multifunction peripheral MFP Problem solving Work with memory Appendix a Accessories and supplies informationAppendix B Service and support Appendix C Specifications241 Xii Multifunction peripheral MFP basics HP Color LaserJet CM1015 MFP HP Color LaserJet CM1017 MFP HP Color LaserJet CM1015/CM1017 MFP Series configurationsHP Color LaserJet CM1015/CM1017 MFP Series HP Color LaserJet CM1015/CM1017 MFP Series featuresCopy AccessibilitySupplies Expandability1Front view HP Color LaserJet CM1017 MFP shown Walkaround2Back and side view Enww Software and supported operating systems SoftwareSoftware Installation option Description Install softwareDownload drivers Software tipsDownload the latest printing software What other software is available?Print media Media supported on this MFP Media Type Dimensions1 Weight Capacity2 1Tray specificationsMedia to avoid Select print mediaMedia that can damage the printer Labels Special media for printingEnvelopes Heavy paper TransparenciesGlossy paper and photo paper Letterhead or preprinted formsControl panel HP Color LaserJet CM1015 MFP control panel features HP Color LaserJet CM1015 MFP control panel features Use the two-line display HP Color LaserJet CM1015 MFP HP Color LaserJet CM1017 MFP control panel features Enww Use the graphical display HP Color LaserJet CM1017 MFP Menu item Sub-menu item Description Control-panel menusUse the control-panel menus Control-panel menu mapMenu Item Description Cancel job ServicePaper setup Default paper size Default paper typeCartridge low Select Cancel job toCancel job is chosen Cleaning modeLink speed TCP/IP configurationUSB speed Less paper curl Archive printSoftware for Windows User assistance Printer driver recommendationsInstall the PostScript driver using Add Printer Software Description This MFP supports these software componentsOther software Enww Uninstall Windows software using Add or Remove Programs Uninstall the printing softwareUninstall Windows software via the Program group Windows 2000 or Windows XP Uninstall a Recommended or Custom installationDelete printer drivers from the printers folder Software for Macintosh Macintosh utility and application support Install Macintosh printing system software for networksInstall printer drivers for Mac OS X V10.3 and later To install the printing system software Open the printer drivers Click the Installable Options menuMacintosh printer drivers Supported printer driversPrint multiple pages on one sheet of paper Use features in the Macintosh printer driverCreate and use presets in Mac OS Print a coverTo print on both sides manually Print on both sides of the paperSet the color options To print multiple pages on one sheet of paperTo set the color options Enable memoryAdvanced color options for text, graphics, and photographs Manage MFP color options on Macintosh computersPrint Color as Gray HP Device Configuration Mac OS X V10.3 and Mac OS X Solve Problems with Mac OS Solve common Macintosh problemsResolve hardware problem Print job was not sent to the correct MFP Cause SolutionUnable to print from a third-party USB card Cause Solution Resolve software problemsEnsure there are not too many USB devices drawing power from Print Load tray 1 single-sheet feed tray Load traysLoad tray Enww Enww Enww Enww 1Special media printing guidelines Print on special mediaControl print jobs Selecting print media settingsSetting Description Task Driver Tab Option Printer-driver featuresRestore the default printer-driver settings Such as Allow manual duplexing Printer-driver settingsPrint from Windows Print on both sides of the paper Print on both sides of the paper Considerations when canceling printing Cancel a print jobColor Color options OverviewHP ImageREt Media selection Change color options Automatic versus Manual color adjustmentManage color options Print in GrayscaleRGB Color Edge ControlStandard red-green-blue sRGB Neutral Grays Match colors Copy Change the number of copies for the current job Cancel a copy jobBasic copy functions Start a copy jobPaper type Supported paper type Adjust copy qualityCopy paper Set the MFP to make only black and white copiesTo adjust color balance settings Adjust the color balance in copiesAdjust the copy quality for the current job Adjust the default copy qualityColor balance option Description Adjust the lighter/darker contrast settingSet color balance on a per-job basis Change copy size for the current job To change the default copy sizeReduce or enlarge copies Copy edge-to-edge originals Copy Scan Scan methods Supported file types Add folder destinations Set up pre-configured destinations on the MFPScan from the device control panel Program the device Scan To button from the control panelDelete destinations To view HP Solution Center Scan by using HP Solution Center WindowsScan to file Scan from the device and HP Director MacintoshScanning tasks Use page-by-page scanningUse TWAIN-compliant and WIA-compliant software Scan using TWAIN-compliant and WIA-compliant softwareScan from a TWAIN-enabled program Scan edge-to-edge originals Cancel a scan jobScanner resolution and color Scan a photoSetting Recommended use Resolution and color guidelinesPhoto Insert a memory card Now print photos using the HP Color LaserJet CM1017 MFP To view or rotate photos from the memory card View or rotate photos from the memory cardTo create a slideshow Create a photo slideshow on the graphical display screenEnable or disable a memory card Print photos directly from the memory card Press Proofsheet Print and scan photos from a proof sheetSave photos to the workstation from a memory card Print photos using the Photo Features button Index print Best Photo Fast Print a memory card indexPhoto Set up the MFP and use it on the network Set up the MFP and use it on the network Manage the network View network settingsRestore the network defaults Change network settingsManually configure a static IP address Network configurationConfiguration IP configurationAutomatic configuration Link speed settingsSupported network protocols Service name DescriptionIP address Internet Protocol IPTransmission Control Protocol TCP User Datagram Protocol UDPSubnet mask Configure IP parametersDynamic Host Configuration Protocol Dhcp SubnetsVerify that the MFP is on and online Problem SolvingDefault gateway GatewaysAutoip Resolve communication problems with the networkEnww Enww How do I? HP Color LaserJet CM1017 MFP control panel features Control panel and other settings How do I?Use the graphical display HP Color LaserJet CM1017 MFP Enww Control-panel menus 2Reports Menu 4System Setup Menu 5Service Menu 5Service Menu Device information System SettingsPrint How do I? Print density Print density settings DescriptionPaper handling Print qualityTo reset all MFP settings to factory defaults Set the system passwordTo remove the system password Print Settings Memory card HP Color LaserJet CM1017 MFP only Control print jobsPCL5c PostScriptPrinter-driver features Selecting print media settingsPrint from Windows Printer-driver settingsEnvelopes Special media for printingLetterhead or preprinted forms LabelsTransparencies Glossy paper and photo paperHeavy paper Program the device Scan To button from the control panel Copy and Scan How do I?Scan from the device control panel Copy and Scan How do I? Print and scan photos from a proof sheet Enable or disable a memory cardPhoto How do I? HP Color LaserJet CM1017 MFP only Print photos directly from the memory cardSave photos to the workstation from a memory card Find the network IP address Restore the network defaultsNetwork How do I? HP Color LaserJet CM1017 MFP only Set the system password Maintenance How do I?Calibrate the MFP Clean the scanner glassChange MFP toner warnings Calibrate the MFP from the HP ToolboxFX Clean the MFPCalibrate the MFP from the front control panel Clean the paper path using HP ToolboxFX Managing and maintaining the multifunction peripheral MFP Demo ConfigurationTo print the Configuration page from the control panel Information pagesInformation pages To print the Supplies Status page from the control panel Supplies StatusNetworking page HP Color LaserJet CM1017 MFP only To print a fonts page from the control panel Fonts pagesUsage Enww To print a menu map Menu mapView HP ToolboxFX HP ToolboxFXEvent log StatusHelp Set up status alertsSet up e-mail alerts AlertsSystem Settings Paper handling Set the system password Print Settings Network settings Windows Macintosh Access the embedded Web server using a network connectionUse the embedded Web server Information tab Settings tabOther links found in HP ToolboxFX Networking tabSupplies life Check supply status and order using the control panelCheck and order supplies using HP ToolboxFX Manage suppliesReplace and recycle supplies Check and order supplies using HP Solution CenterReset the MFP for non-HP supplies Supplies Storage GuidelinesHP anti-counterfeit supplies Web site Clean the scanner glass Clean the paper path using HP ToolboxFX Clean the MFPOn-going operation Cartridge-out overrideChange the print cartridge Change print cartridgesChange print cartridges Enww Enww Calibrate the MFP from the HP ToolboxFX Calibrate the MFPCalibrate the MFP from the front control panel Problem solving Step Verification step Possible problems Solutions Number Problem solving processProblem solving checklist Card? Computer?Control-panel messages Control panel message Description Recommended action Turn off then turn on Fan ErrorCleaning Device errorHP supplies InstalledInstall color cartridge Install black cartridgeMemory low Are disabled Memory is low. Press OKMemory card is unsupported Memory card slotsReady Non-HP color installedNon-HP supply UseReplace supply Scanner ErrorScanning error Unknown Memory Card ErrorGeneral print quality issues Solve print problemsPrint-quality problems Print-quality checklistProblem Cause Solution Problem Cause Configuration page. If so, contact See Load trays Solve issues with printing color documentsAaBbCc Print-media guidelines Media-handling problemsSolve print-media problems Or from a faulty paper lot Performance problems See Media-handling problems Calibrate the MFP Resolve copy problemsMFP Use the table to solve image-scan issues Resolve scanning problemsResolve scan-quality problems using the table Enww Was the device exposed to an electric or magnetic field? Clear paper jams Where to look for jamsClear jams from inside the MFP Enww Clear jams from tray output area Clear jams from the back of the MFP Clear jams from tray 2 or optional tray Slide the tray into the MFP Open and close the front door HP ToolboxFX Additional problem solving toolsService menu Device pages and reportsCalibrate the MFP Clean the paper pathTo restore the factory-set defaults To clean the paper pathEnww Work with memory MFP memory Install memory DIMMs Enww Enww Go to Check Dimm installation To enable memory for Windows Check Dimm installationEnable memory Enww Accessories and supplies information Product name Description Part number SuppliesMemory Paper handling accessories Cable and interface accessoriesUser-replaceable parts Paper and other print mediaLanguage Part number Supplementary DocumentationEnww Service and support Hewlett-Packard limited warranty statement Print Cartridge Limited Warranty Statement HP Customer Care Online troubleshooting toolsHP Care Pack Services and Service Agreements Availability of support and serviceRepack the MFP Repacking the MFPWHO is Returning the EQUIPMENT? Service information formEnww Specifications Rated current Multifunction peripheral MFP specificationsPower requirements Volt modelsRecommended1 Operating1 Storage1 Sound Power Level Declared Per ISOCategory Specifications When heated to 210C 410F for 0.1 second Regulatory information Introduction FCC regulations Ozone production Power consumptionEnvironmental Product Stewardship program Protecting the environmentReturns Extended warranty Material safety data sheetDeclaration of Conformity Declaration of conformityKorean EMI statement Vcci statement Japan Country/region-specific safety statementsLaser safety statement Canadian DOC statementJapanese Power Cord Statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Finnish laser statementIndex Symbols/NumericsGateways DimmBootp MFP FCC WIA TCP Enww Page CB394-90907* *CB394-90907