Manuals / HP / Computer Equipment / Printer

HP CM1015 manual See Media-handling problems

Models: CM1015

1 264

Download 264 pages 57.62 Kb

Page 202

Problem	Cause	Solution

Pages did not print.	The MFP might not be pulling media	See Media-handling problems.
	correctly.

	The media is jamming in the MFP.	Clear the jam.

	The USB cable might be defective or	● Disconnect the USB cable at both
	incorrectly connected.	ends and reconnect it.
		● Try printing a job that has printed in
		the past.
		● Try using a different USB cable.

Other devices are running on the computer.

The device might not share a USB port. When there is an external hard drive or network switchbox connected to the same port as the MFP, the other device might be interfering. To connect and use the MFP, disconnect the other device or use two USB ports on the computer.

188 Chapter 14 Problem solving

ENWW

Image 202

HP CM1015 manual See Media-handling problems

Contents

HP Color LaserJet CM1015/CM1017 MFP Page HP Color LaserJet CM1015/CM1017 MFP Copyright and License Trademark CreditsTable of contents Print Software for MacintoshColor Copy ScanPhoto How do I?114 Managing and maintaining the multifunction peripheral MFP Problem solving Appendix C Specifications Appendix a Accessories and supplies informationAppendix B Service and support Work with memory241 Xii Multifunction peripheral MFP basics HP Color LaserJet CM1015/CM1017 MFP Series configurations HP Color LaserJet CM1015 MFP HP Color LaserJet CM1017 MFPHP Color LaserJet CM1015/CM1017 MFP Series features HP Color LaserJet CM1015/CM1017 MFP SeriesExpandability AccessibilitySupplies CopyWalkaround 1Front view HP Color LaserJet CM1017 MFP shown2Back and side view Enww Software Software and supported operating systemsInstall software Software Installation option DescriptionWhat other software is available? Software tipsDownload the latest printing software Download driversPrint media Media supported on this MFP 1Tray specifications Media Type Dimensions1 Weight Capacity2Media that can damage the printer Select print mediaMedia to avoid Envelopes Special media for printingLabels Letterhead or preprinted forms TransparenciesGlossy paper and photo paper Heavy paperControl panel HP Color LaserJet CM1015 MFP control panel features HP Color LaserJet CM1015 MFP control panel features Use the two-line display HP Color LaserJet CM1015 MFP HP Color LaserJet CM1017 MFP control panel features Enww Use the graphical display HP Color LaserJet CM1017 MFP Control-panel menu map Control-panel menusUse the control-panel menus Menu item Sub-menu item DescriptionMenu Item Description Default paper type ServicePaper setup Default paper size Cancel jobCleaning mode Select Cancel job toCancel job is chosen Cartridge lowArchive print TCP/IP configurationUSB speed Less paper curl Link speedSoftware for Windows Printer driver recommendations User assistanceInstall the PostScript driver using Add Printer This MFP supports these software components Software DescriptionOther software Enww Uninstall Windows software via the Program group Uninstall the printing softwareUninstall Windows software using Add or Remove Programs Delete printer drivers from the printers folder Uninstall a Recommended or Custom installationWindows 2000 or Windows XP Software for Macintosh Install printer drivers for Mac OS X V10.3 and later Install Macintosh printing system software for networksMacintosh utility and application support To install the printing system software Supported printer drivers Click the Installable Options menuMacintosh printer drivers Open the printer driversPrint a cover Use features in the Macintosh printer driverCreate and use presets in Mac OS Print multiple pages on one sheet of paperTo print multiple pages on one sheet of paper Print on both sides of the paperSet the color options To print on both sides manuallyEnable memory To set the color optionsPrint Color as Gray Manage MFP color options on Macintosh computersAdvanced color options for text, graphics, and photographs HP Device Configuration Mac OS X V10.3 and Mac OS X Solve common Macintosh problems Solve Problems with Mac OSResolve software problems Print job was not sent to the correct MFP Cause SolutionUnable to print from a third-party USB card Cause Solution Resolve hardware problemEnsure there are not too many USB devices drawing power from Print Load trays Load tray 1 single-sheet feed trayLoad tray Enww Enww Enww Enww Print on special media 1Special media printing guidelinesSetting Description Selecting print media settingsControl print jobs Restore the default printer-driver settings Printer-driver featuresTask Driver Tab Option Print from Windows Printer-driver settingsSuch as Allow manual duplexing Print on both sides of the paper Print on both sides of the paper Cancel a print job Considerations when canceling printingColor HP ImageREt Media selection OverviewColor options Print in Grayscale Automatic versus Manual color adjustmentManage color options Change color optionsStandard red-green-blue sRGB Edge ControlRGB Color Neutral Grays Match colors Copy Start a copy job Cancel a copy jobBasic copy functions Change the number of copies for the current jobSet the MFP to make only black and white copies Adjust copy qualityCopy paper Paper type Supported paper typeAdjust the default copy quality Adjust the color balance in copiesAdjust the copy quality for the current job To adjust color balance settingsSet color balance on a per-job basis Adjust the lighter/darker contrast settingColor balance option Description Reduce or enlarge copies To change the default copy sizeChange copy size for the current job Copy edge-to-edge originals Copy Scan Scan methods Supported file types Program the device Scan To button from the control panel Set up pre-configured destinations on the MFPScan from the device control panel Add folder destinationsDelete destinations Scan by using HP Solution Center Windows To view HP Solution CenterUse page-by-page scanning Scan from the device and HP Director MacintoshScanning tasks Scan to fileScan from a TWAIN-enabled program Scan using TWAIN-compliant and WIA-compliant softwareUse TWAIN-compliant and WIA-compliant software Scan a photo Cancel a scan jobScanner resolution and color Scan edge-to-edge originalsResolution and color guidelines Setting Recommended usePhoto Insert a memory card Now print photos using the HP Color LaserJet CM1017 MFP View or rotate photos from the memory card To view or rotate photos from the memory cardCreate a photo slideshow on the graphical display screen To create a slideshowEnable or disable a memory card Print photos directly from the memory card Print and scan photos from a proof sheet Press ProofsheetSave photos to the workstation from a memory card Print photos using the Photo Features button Print a memory card index Index print Best Photo FastPhoto Set up the MFP and use it on the network Set up the MFP and use it on the network Change network settings View network settingsRestore the network defaults Manage the networkIP configuration Network configurationConfiguration Manually configure a static IP addressLink speed settings Automatic configurationService name Description Supported network protocolsUser Datagram Protocol UDP Internet Protocol IPTransmission Control Protocol TCP IP addressSubnets Configure IP parametersDynamic Host Configuration Protocol Dhcp Subnet maskGateways Problem SolvingDefault gateway Verify that the MFP is on and onlineResolve communication problems with the network AutoipEnww Enww How do I? Control panel and other settings How do I? HP Color LaserJet CM1017 MFP control panel featuresUse the graphical display HP Color LaserJet CM1017 MFP Enww Control-panel menus 2Reports Menu 4System Setup Menu 5Service Menu 5Service Menu Print How do I? System SettingsDevice information Print quality Print density settings DescriptionPaper handling Print densityTo remove the system password Set the system passwordTo reset all MFP settings to factory defaults Print Settings PostScript Control print jobsPCL5c Memory card HP Color LaserJet CM1017 MFP onlySelecting print media settings Printer-driver featuresPrinter-driver settings Print from WindowsSpecial media for printing EnvelopesGlossy paper and photo paper LabelsTransparencies Letterhead or preprinted formsHeavy paper Scan from the device control panel Copy and Scan How do I?Program the device Scan To button from the control panel Copy and Scan How do I? Print photos directly from the memory card Enable or disable a memory cardPhoto How do I? HP Color LaserJet CM1017 MFP only Print and scan photos from a proof sheetSave photos to the workstation from a memory card Network How do I? HP Color LaserJet CM1017 MFP only Restore the network defaultsFind the network IP address Maintenance How do I? Set the system passwordChange MFP toner warnings Clean the scanner glassCalibrate the MFP Calibrate the MFP from the front control panel Clean the MFPCalibrate the MFP from the HP ToolboxFX Clean the paper path using HP ToolboxFX Managing and maintaining the multifunction peripheral MFP Information pages ConfigurationTo print the Configuration page from the control panel DemoInformation pages Supplies Status To print the Supplies Status page from the control panelNetworking page HP Color LaserJet CM1017 MFP only Usage Fonts pagesTo print a fonts page from the control panel Enww Menu map To print a menu mapHP ToolboxFX View HP ToolboxFXStatus Event logAlerts Set up status alertsSet up e-mail alerts HelpSystem Settings Paper handling Set the system password Print Settings Network settings Use the embedded Web server Access the embedded Web server using a network connectionWindows Macintosh Settings tab Information tabNetworking tab Other links found in HP ToolboxFXManage supplies Check supply status and order using the control panelCheck and order supplies using HP ToolboxFX Supplies lifeSupplies Storage Guidelines Check and order supplies using HP Solution CenterReset the MFP for non-HP supplies Replace and recycle suppliesHP anti-counterfeit supplies Web site Clean the scanner glass Clean the MFP Clean the paper path using HP ToolboxFXCartridge-out override On-going operationChange print cartridges Change the print cartridgeChange print cartridges Enww Enww Calibrate the MFP from the front control panel Calibrate the MFPCalibrate the MFP from the HP ToolboxFX Problem solving Problem solving checklist Problem solving processStep Verification step Possible problems Solutions Number Computer? Card?Control-panel messages Control panel message Description Recommended action Device error Fan ErrorCleaning Turn off then turn onInstall black cartridge InstalledInstall color cartridge HP suppliesMemory card slots Are disabled Memory is low. Press OKMemory card is unsupported Memory lowUse Non-HP color installedNon-HP supply ReadyUnknown Memory Card Error Scanner ErrorScanning error Replace supplyPrint-quality checklist Solve print problemsPrint-quality problems General print quality issuesProblem Cause Solution Problem Cause Configuration page. If so, contact Solve issues with printing color documents See Load traysAaBbCc Solve print-media problems Media-handling problemsPrint-media guidelines Or from a faulty paper lot Performance problems See Media-handling problems Resolve copy problems Calibrate the MFPMFP Resolve scanning problems Use the table to solve image-scan issuesResolve scan-quality problems using the table Enww Was the device exposed to an electric or magnetic field? Where to look for jams Clear paper jamsClear jams from inside the MFP Enww Clear jams from tray output area Clear jams from the back of the MFP Clear jams from tray 2 or optional tray Slide the tray into the MFP Open and close the front door Device pages and reports Additional problem solving toolsService menu HP ToolboxFXTo clean the paper path Clean the paper pathTo restore the factory-set defaults Calibrate the MFPEnww Work with memory MFP memory Install memory DIMMs Enww Enww Go to Check Dimm installation Enable memory Check Dimm installationTo enable memory for Windows Enww Accessories and supplies information Memory SuppliesProduct name Description Part number Cable and interface accessories Paper handling accessoriesPaper and other print media User-replaceable partsSupplementary Documentation Language Part numberEnww Service and support Hewlett-Packard limited warranty statement Print Cartridge Limited Warranty Statement Online troubleshooting tools HP Customer CareAvailability of support and service HP Care Pack Services and Service AgreementsRepacking the MFP Repack the MFPService information form WHO is Returning the EQUIPMENT?Enww Specifications Volt models Multifunction peripheral MFP specificationsPower requirements Rated currentCategory Specifications Sound Power Level Declared Per ISORecommended1 Operating1 Storage1 When heated to 210C 410F for 0.1 second Regulatory information Introduction FCC regulations Protecting the environment Power consumptionEnvironmental Product Stewardship program Ozone productionReturns Material safety data sheet Extended warrantyDeclaration of conformity Declaration of ConformityCanadian DOC statement Country/region-specific safety statementsLaser safety statement Korean EMI statement Vcci statement JapanJapanese Power Cord Statement Finnish laser statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser ApparatSymbols/Numerics IndexDimm GatewaysBootp MFP FCC WIA TCP Enww Page CB394-90907* *CB394-90907