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| Problem |
| Cause | Solution |
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| Print is light or faded. |
| The media might not meet | Use media that meets HP specifications. |
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| HP specifications. |
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| One or more print cartridges might be | Replace any low print cartridges. |
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| low. When using | If none of the print cartridges is low or |
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| no messages appear on the control | |
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| panel or in the HP ToolboxFX. | empty, remove the print cartridges one at |
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| a time and inspect the toner roller in each |
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| to see if the roller is damaged. If so, |
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| replace the print cartridge. |
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| Print the Supplies Status page to check |
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| the remaining life. See Supplies Status |
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| page. |
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| Toner specks appear. |
| The media might not meet HP | Use media that meets HP specifications. |
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| specifications. |
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| The paper path might need cleaning. | Clean the paper path. See the |
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| HP ToolboxFX online Help. |
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Dropouts appear.
A single sheet of print media might be | Try reprinting the job. |
defective. |
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The moisture content of the paper is | Try different paper, such as |
uneven or the paper has moist spots on | paper that is intended for color laser |
its surface. | MFPs. |
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The paper lot is flawed. The | Try different paper, such as |
manufacturing processes can cause | paper that is intended for color laser |
some areas to reject toner. | MFPs. |
Vertical streaks or bands appear on the page.
One or more print cartridges might be low Replace any low print cartridges. or defective. If
are used, no messages appear on the control panel or in the HP ToolboxFX.
180 Chapter 14 Problem solving | ENWW |