HP CM1015 manual Problem Cause Solution

Problem	Cause	Solution
Print is light or faded.	The media might not meet	Use media that meets HP specifications.
	HP specifications.
	One or more print cartridges might be	Replace any low print cartridges.
	low. When using non-HP print cartridges,	If none of the print cartridges is low or
	no messages appear on the control
	panel or in the HP ToolboxFX.	empty, remove the print cartridges one at
		a time and inspect the toner roller in each
		to see if the roller is damaged. If so,
		replace the print cartridge.
		Print the Supplies Status page to check
		the remaining life. See Supplies Status
		page.
Toner specks appear.	The media might not meet HP	Use media that meets HP specifications.
	specifications.
	The paper path might need cleaning.	Clean the paper path. See the
		HP ToolboxFX online Help.

Dropouts appear.

A single sheet of print media might be	Try reprinting the job.
defective.
The moisture content of the paper is	Try different paper, such as high-quality
uneven or the paper has moist spots on	paper that is intended for color laser
its surface.	MFPs.
The paper lot is flawed. The	Try different paper, such as high-quality
manufacturing processes can cause	paper that is intended for color laser
some areas to reject toner.	MFPs.

Vertical streaks or bands appear on the page.

One or more print cartridges might be low Replace any low print cartridges. or defective. If non-HP print cartridges

are used, no messages appear on the control panel or in the HP ToolboxFX.

180 Chapter 14 Problem solving ENWW