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CM1015 manual Enww
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CM1015
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Troubleshooting
Specification
Install
Material safety data sheet
Maintenance
TCP/IP configuration
Problem solving
Paper setup Default paper size
Restore the network defaults
Adjust copy quality
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Image 240
226 Appendix B Service and support
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Contents
HP Color LaserJet CM1015/CM1017 MFP
Page
HP Color LaserJet CM1015/CM1017 MFP
Copyright and License
Trademark Credits
Table of contents
Software for Macintosh
Print
Color
Copy
Scan
Photo
How do I?
114
Managing and maintaining the multifunction peripheral MFP
Problem solving
Appendix a Accessories and supplies information
Appendix B Service and support
Appendix C Specifications
Work with memory
241
Xii
Multifunction peripheral MFP basics
HP Color LaserJet CM1015/CM1017 MFP Series configurations
HP Color LaserJet CM1015 MFP HP Color LaserJet CM1017 MFP
HP Color LaserJet CM1015/CM1017 MFP Series features
HP Color LaserJet CM1015/CM1017 MFP Series
Accessibility
Supplies
Expandability
Copy
Walkaround
1Front view HP Color LaserJet CM1017 MFP shown
2Back and side view
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Software
Software and supported operating systems
Install software
Software Installation option Description
Software tips
Download the latest printing software
What other software is available?
Download drivers
Print media
Media supported on this MFP
1Tray specifications
Media Type Dimensions1 Weight Capacity2
Select print media
Media that can damage the printer
Media to avoid
Special media for printing
Envelopes
Labels
Transparencies
Glossy paper and photo paper
Letterhead or preprinted forms
Heavy paper
Control panel
HP Color LaserJet CM1015 MFP control panel features
HP Color LaserJet CM1015 MFP control panel features
Use the two-line display HP Color LaserJet CM1015 MFP
HP Color LaserJet CM1017 MFP control panel features
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Use the graphical display HP Color LaserJet CM1017 MFP
Control-panel menus
Use the control-panel menus
Control-panel menu map
Menu item Sub-menu item Description
Menu Item Description
Service
Paper setup Default paper size
Default paper type
Cancel job
Select Cancel job to
Cancel job is chosen
Cleaning mode
Cartridge low
TCP/IP configuration
USB speed Less paper curl
Archive print
Link speed
Software for Windows
Printer driver recommendations
User assistance
Install the PostScript driver using Add Printer
This MFP supports these software components
Software Description
Other software
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Uninstall the printing software
Uninstall Windows software via the Program group
Uninstall Windows software using Add or Remove Programs
Uninstall a Recommended or Custom installation
Delete printer drivers from the printers folder
Windows 2000 or Windows XP
Software for Macintosh
Install Macintosh printing system software for networks
Install printer drivers for Mac OS X V10.3 and later
Macintosh utility and application support
To install the printing system software
Click the Installable Options menu
Macintosh printer drivers
Supported printer drivers
Open the printer drivers
Use features in the Macintosh printer driver
Create and use presets in Mac OS
Print a cover
Print multiple pages on one sheet of paper
Print on both sides of the paper
Set the color options
To print multiple pages on one sheet of paper
To print on both sides manually
Enable memory
To set the color options
Manage MFP color options on Macintosh computers
Print Color as Gray
Advanced color options for text, graphics, and photographs
HP Device Configuration Mac OS X V10.3 and Mac OS X
Solve common Macintosh problems
Solve Problems with Mac OS
Print job was not sent to the correct MFP Cause Solution
Unable to print from a third-party USB card Cause Solution
Resolve software problems
Resolve hardware problem
Ensure there are not too many USB devices drawing power from
Print
Load trays
Load tray 1 single-sheet feed tray
Load tray
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Print on special media
1Special media printing guidelines
Selecting print media settings
Setting Description
Control print jobs
Printer-driver features
Restore the default printer-driver settings
Task Driver Tab Option
Printer-driver settings
Print from Windows
Such as Allow manual duplexing
Print on both sides of the paper
Print on both sides of the paper
Cancel a print job
Considerations when canceling printing
Color
Overview
HP ImageREt Media selection
Color options
Automatic versus Manual color adjustment
Manage color options
Print in Grayscale
Change color options
Edge Control
Standard red-green-blue sRGB
RGB Color
Neutral Grays
Match colors
Copy
Cancel a copy job
Basic copy functions
Start a copy job
Change the number of copies for the current job
Adjust copy quality
Copy paper
Set the MFP to make only black and white copies
Paper type Supported paper type
Adjust the color balance in copies
Adjust the copy quality for the current job
Adjust the default copy quality
To adjust color balance settings
Adjust the lighter/darker contrast setting
Set color balance on a per-job basis
Color balance option Description
To change the default copy size
Reduce or enlarge copies
Change copy size for the current job
Copy edge-to-edge originals
Copy
Scan
Scan methods
Supported file types
Set up pre-configured destinations on the MFP
Scan from the device control panel
Program the device Scan To button from the control panel
Add folder destinations
Delete destinations
Scan by using HP Solution Center Windows
To view HP Solution Center
Scan from the device and HP Director Macintosh
Scanning tasks
Use page-by-page scanning
Scan to file
Scan using TWAIN-compliant and WIA-compliant software
Scan from a TWAIN-enabled program
Use TWAIN-compliant and WIA-compliant software
Cancel a scan job
Scanner resolution and color
Scan a photo
Scan edge-to-edge originals
Resolution and color guidelines
Setting Recommended use
Photo
Insert a memory card
Now print photos using the HP Color LaserJet CM1017 MFP
View or rotate photos from the memory card
To view or rotate photos from the memory card
Create a photo slideshow on the graphical display screen
To create a slideshow
Enable or disable a memory card
Print photos directly from the memory card
Print and scan photos from a proof sheet
Press Proofsheet
Save photos to the workstation from a memory card
Print photos using the Photo Features button
Print a memory card index
Index print Best Photo Fast
Photo
Set up the MFP and use it on the network
Set up the MFP and use it on the network
View network settings
Restore the network defaults
Change network settings
Manage the network
Network configuration
Configuration
IP configuration
Manually configure a static IP address
Link speed settings
Automatic configuration
Service name Description
Supported network protocols
Internet Protocol IP
Transmission Control Protocol TCP
User Datagram Protocol UDP
IP address
Configure IP parameters
Dynamic Host Configuration Protocol Dhcp
Subnets
Subnet mask
Problem Solving
Default gateway
Gateways
Verify that the MFP is on and online
Resolve communication problems with the network
Autoip
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How do I?
Control panel and other settings How do I?
HP Color LaserJet CM1017 MFP control panel features
Use the graphical display HP Color LaserJet CM1017 MFP
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Control-panel menus
2Reports Menu
4System Setup Menu
5Service Menu
5Service Menu
System Settings
Print How do I?
Device information
Print density settings Description
Paper handling
Print quality
Print density
Set the system password
To remove the system password
To reset all MFP settings to factory defaults
Print Settings
Control print jobs
PCL5c
PostScript
Memory card HP Color LaserJet CM1017 MFP only
Selecting print media settings
Printer-driver features
Printer-driver settings
Print from Windows
Special media for printing
Envelopes
Labels
Transparencies
Glossy paper and photo paper
Letterhead or preprinted forms
Heavy paper
Copy and Scan How do I?
Scan from the device control panel
Program the device Scan To button from the control panel
Copy and Scan How do I?
Enable or disable a memory card
Photo How do I? HP Color LaserJet CM1017 MFP only
Print photos directly from the memory card
Print and scan photos from a proof sheet
Save photos to the workstation from a memory card
Restore the network defaults
Network How do I? HP Color LaserJet CM1017 MFP only
Find the network IP address
Maintenance How do I?
Set the system password
Clean the scanner glass
Change MFP toner warnings
Calibrate the MFP
Clean the MFP
Calibrate the MFP from the front control panel
Calibrate the MFP from the HP ToolboxFX
Clean the paper path using HP ToolboxFX
Managing and maintaining the multifunction peripheral MFP
Configuration
To print the Configuration page from the control panel
Information pages
Demo
Information pages
Supplies Status
To print the Supplies Status page from the control panel
Networking page HP Color LaserJet CM1017 MFP only
Fonts pages
Usage
To print a fonts page from the control panel
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Menu map
To print a menu map
HP ToolboxFX
View HP ToolboxFX
Status
Event log
Set up status alerts
Set up e-mail alerts
Alerts
Help
System Settings
Paper handling
Set the system password
Print Settings
Network settings
Access the embedded Web server using a network connection
Use the embedded Web server
Windows Macintosh
Settings tab
Information tab
Networking tab
Other links found in HP ToolboxFX
Check supply status and order using the control panel
Check and order supplies using HP ToolboxFX
Manage supplies
Supplies life
Check and order supplies using HP Solution Center
Reset the MFP for non-HP supplies
Supplies Storage Guidelines
Replace and recycle supplies
HP anti-counterfeit supplies Web site
Clean the scanner glass
Clean the MFP
Clean the paper path using HP ToolboxFX
Cartridge-out override
On-going operation
Change print cartridges
Change the print cartridge
Change print cartridges
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Calibrate the MFP
Calibrate the MFP from the front control panel
Calibrate the MFP from the HP ToolboxFX
Problem solving
Problem solving process
Problem solving checklist
Step Verification step Possible problems Solutions Number
Computer?
Card?
Control-panel messages
Control panel message Description Recommended action
Fan Error
Cleaning
Device error
Turn off then turn on
Installed
Install color cartridge
Install black cartridge
HP supplies
Are disabled Memory is low. Press OK
Memory card is unsupported
Memory card slots
Memory low
Non-HP color installed
Non-HP supply
Use
Ready
Scanner Error
Scanning error
Unknown Memory Card Error
Replace supply
Solve print problems
Print-quality problems
Print-quality checklist
General print quality issues
Problem Cause Solution
Problem Cause
Configuration page. If so, contact
Solve issues with printing color documents
See Load trays
AaBbCc
Media-handling problems
Solve print-media problems
Print-media guidelines
Or from a faulty paper lot
Performance problems
See Media-handling problems
Resolve copy problems
Calibrate the MFP
MFP
Resolve scanning problems
Use the table to solve image-scan issues
Resolve scan-quality problems using the table
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Was the device exposed to an electric or magnetic field?
Where to look for jams
Clear paper jams
Clear jams from inside the MFP
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Clear jams from tray output area
Clear jams from the back of the MFP
Clear jams from tray 2 or optional tray
Slide the tray into the MFP Open and close the front door
Additional problem solving tools
Service menu
Device pages and reports
HP ToolboxFX
Clean the paper path
To restore the factory-set defaults
To clean the paper path
Calibrate the MFP
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Work with memory
MFP memory
Install memory DIMMs
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Go to Check Dimm installation
Check Dimm installation
Enable memory
To enable memory for Windows
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Accessories and supplies information
Supplies
Memory
Product name Description Part number
Cable and interface accessories
Paper handling accessories
Paper and other print media
User-replaceable parts
Supplementary Documentation
Language Part number
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Service and support
Hewlett-Packard limited warranty statement
Print Cartridge Limited Warranty Statement
Online troubleshooting tools
HP Customer Care
Availability of support and service
HP Care Pack Services and Service Agreements
Repacking the MFP
Repack the MFP
Service information form
WHO is Returning the EQUIPMENT?
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Specifications
Multifunction peripheral MFP specifications
Power requirements
Volt models
Rated current
Sound Power Level Declared Per ISO
Category Specifications
Recommended1 Operating1 Storage1
When heated to 210C 410F for 0.1 second
Regulatory information
Introduction
FCC regulations
Power consumption
Environmental Product Stewardship program
Protecting the environment
Ozone production
Returns
Material safety data sheet
Extended warranty
Declaration of conformity
Declaration of Conformity
Country/region-specific safety statements
Laser safety statement
Canadian DOC statement
Korean EMI statement Vcci statement Japan
Japanese Power Cord Statement
Finnish laser statement
Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat
Symbols/Numerics
Index
Dimm
Gateways
Bootp
MFP
FCC
WIA
TCP
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CB394-90907* *CB394-90907