HP CM1015 manual Problem Cause

Problem Cause Solution

The amount of background toner shading becomes unacceptable.

The media might not meet HP	Use a different paper with a lighter basis
specifications.	weight.
Very dry (low humidity) conditions can	Check the MFP environment.
increase the amount of background
shading.
One or more print cartridges might be	Replace any low print cartridges.
low. If non-HP print cartridges are used,
no messages appear on the control
panel or in the HP ToolboxFX.

Toner smears appear on the media.

The media might not meet HP	Use media that meets HP specifications.
specifications.
If toner smears appear on the leading	Clean the media guides and the paper
edge of the paper, the media guides are	path.
dirty, or debris has accumulated in the
print path.

The toner smears easily when touched. The MFP is not set to print on the type of media on which you want to print.

In the printer driver, select the Paper tab and set Type is to match the type of media on which you want to print. Print speed might be slower when using heavy paper.

The media might not meet HP	Use media that meets HP specifications.
specifications.
The paper path might need cleaning.	Clean the MFP.

Marks repeatedly appear at even intervals on the printed side of the page.

The MFP is not set to print on the type of	In the printer driver, select the Paper tab
media on which you want to print.	and set Type is to match the type of
	media on which you want to print. Print
	speed might be slower when using heavy
	paper.
Internal parts might have toner on them.	The problem typically corrects itself after
	a few more pages.
The paper path might need cleaning.	Clean the MFP.
The fuser might be damaged or dirty.	Clean using instructions in
	HP ToolboxFX.
	Contact HP Customer Care. See
	HP Customer Care or the support flyer
	that came in the MFP box.
A print cartridge might have a problem.	To determine which cartridge has a
	problem, print the PQ diagnostics page
	from HP ToolboxFX.

ENWW Solve print problems 181