Problem | Cause | Solution |
The printed page contains wrinkles or creases.
The media might be loaded incorrectly. | Verify that the media is loaded correctly |
| and that the media guides are not too |
| tight or too loose against the stack. |
| See Load trays. |
| Turn over the stack of paper in the input |
| tray, or try rotating the paper 180° in the |
| input tray. |
|
|
The media might not meet HP | Use a different paper, such as high- |
specifications. | quality paper that is intended for color |
| laser MFPs. |
Toner appears around the printed characters.
The media might be loaded incorrectly. | Turn over the stack of paper in the tray. |
|
|
If large amounts of toner have scattered | Use a different paper, such as high- |
around the characters, the paper might | quality paper that is intended for color |
have high resistivity. | laser MFPs. |
An image that appears at the top of the page (in solid black) repeats farther down the page (in a gray field).
Software settings might affect image | In the software program, change the tone |
printing. | (darkness) of the field in which the |
| repeated image appears. |
| In the software program, rotate the whole |
| page 180° to print the lighter image first. |
|
|
The order of images printed might affect | Change the order in which the images |
printing. | are printed. For example, have the lighter |
| image at the top of the page, and the |
| darker image farther down the page. |
|
|
A power surge might have affected the | If the defect occurs later in a print job, |
MFP. | turn the MFP off for 10 minutes, then turn |
| on the MFP to restart the print job. |
Solve issues with printing color documents
This section describes issues that can occur when printing in color.
ENWW | Solve print problems 183 |
