Clean the paper path using HP ToolboxFX | HP CM1015 specification

Clean the paper path using HP ToolboxFX

NOTE Use the following procedure to clean the paper path using the HP ToolboxFX. To clean the engine when the computer is running an operating system that does not support

HP ToolboxFX, find \util\cleanpage on the MFP CD-ROM for instructions on the cleaning page.

1.Ensure the MFP is turned on and in the Ready state.

2.Open the HP ToolboxFX.

3.On the Help tab, click Troubleshooting. Follow the instructions under the Cleaning Page section.

138 Chapter 12 How do I?

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HP CM1015 manual Clean the paper path using HP ToolboxFX

Contents

HP Color LaserJet CM1015/CM1017 MFP Page HP Color LaserJet CM1015/CM1017 MFP Copyright and License Trademark Credits Table of contents Color Software for MacintoshPrint Copy Scan Photo How do I? 114 Managing and maintaining the multifunction peripheral MFP Problem solving Appendix a Accessories and supplies information Appendix B Service and supportAppendix C Specifications Work with memory 241 Xii Multifunction peripheral MFP basics HP Color LaserJet CM1015/CM1017 MFP Series configurations HP Color LaserJet CM1015 MFP HP Color LaserJet CM1017 MFP HP Color LaserJet CM1015/CM1017 MFP Series features HP Color LaserJet CM1015/CM1017 MFP Series Accessibility SuppliesExpandability Copy Walkaround 1Front view HP Color LaserJet CM1017 MFP shown 2Back and side view Enww Software Software and supported operating systems Install software Software Installation option Description Software tips Download the latest printing softwareWhat other software is available? Download drivers Print media Media supported on this MFP 1Tray specifications Media Type Dimensions1 Weight Capacity2 Media to avoid Select print mediaMedia that can damage the printer Labels Special media for printingEnvelopes Transparencies Glossy paper and photo paperLetterhead or preprinted forms Heavy paper Control panel HP Color LaserJet CM1015 MFP control panel features HP Color LaserJet CM1015 MFP control panel features Use the two-line display HP Color LaserJet CM1015 MFP HP Color LaserJet CM1017 MFP control panel features Enww Use the graphical display HP Color LaserJet CM1017 MFP Control-panel menus Use the control-panel menusControl-panel menu map Menu item Sub-menu item Description Menu Item Description Service Paper setup Default paper sizeDefault paper type Cancel job Select Cancel job to Cancel job is chosenCleaning mode Cartridge low TCP/IP configuration USB speed Less paper curlArchive print Link speed Software for Windows Printer driver recommendations User assistance Install the PostScript driver using Add Printer This MFP supports these software components Software Description Other software Enww Uninstall Windows software using Add or Remove Programs Uninstall the printing softwareUninstall Windows software via the Program group Windows 2000 or Windows XP Uninstall a Recommended or Custom installationDelete printer drivers from the printers folder Software for Macintosh Macintosh utility and application support Install Macintosh printing system software for networksInstall printer drivers for Mac OS X V10.3 and later To install the printing system software Click the Installable Options menu Macintosh printer driversSupported printer drivers Open the printer drivers Use features in the Macintosh printer driver Create and use presets in Mac OSPrint a cover Print multiple pages on one sheet of paper Print on both sides of the paper Set the color optionsTo print multiple pages on one sheet of paper To print on both sides manually Enable memory To set the color options Advanced color options for text, graphics, and photographs Manage MFP color options on Macintosh computersPrint Color as Gray HP Device Configuration Mac OS X V10.3 and Mac OS X Solve common Macintosh problems Solve Problems with Mac OS Print job was not sent to the correct MFP Cause Solution Unable to print from a third-party USB card Cause SolutionResolve software problems Resolve hardware problem Ensure there are not too many USB devices drawing power from Print Load trays Load tray 1 single-sheet feed tray Load tray Enww Enww Enww Enww Print on special media 1Special media printing guidelines Control print jobs Selecting print media settingsSetting Description Task Driver Tab Option Printer-driver featuresRestore the default printer-driver settings Such as Allow manual duplexing Printer-driver settingsPrint from Windows Print on both sides of the paper Print on both sides of the paper Cancel a print job Considerations when canceling printing Color Color options OverviewHP ImageREt Media selection Automatic versus Manual color adjustment Manage color optionsPrint in Grayscale Change color options RGB Color Edge ControlStandard red-green-blue sRGB Neutral Grays Match colors Copy Cancel a copy job Basic copy functionsStart a copy job Change the number of copies for the current job Adjust copy quality Copy paperSet the MFP to make only black and white copies Paper type Supported paper type Adjust the color balance in copies Adjust the copy quality for the current jobAdjust the default copy quality To adjust color balance settings Color balance option Description Adjust the lighter/darker contrast settingSet color balance on a per-job basis Change copy size for the current job To change the default copy sizeReduce or enlarge copies Copy edge-to-edge originals Copy Scan Scan methods Supported file types Set up pre-configured destinations on the MFP Scan from the device control panelProgram the device Scan To button from the control panel Add folder destinations Delete destinations Scan by using HP Solution Center Windows To view HP Solution Center Scan from the device and HP Director Macintosh Scanning tasksUse page-by-page scanning Scan to file Use TWAIN-compliant and WIA-compliant software Scan using TWAIN-compliant and WIA-compliant softwareScan from a TWAIN-enabled program Cancel a scan job Scanner resolution and colorScan a photo Scan edge-to-edge originals Resolution and color guidelines Setting Recommended use Photo Insert a memory card Now print photos using the HP Color LaserJet CM1017 MFP View or rotate photos from the memory card To view or rotate photos from the memory card Create a photo slideshow on the graphical display screen To create a slideshow Enable or disable a memory card Print photos directly from the memory card Print and scan photos from a proof sheet Press Proofsheet Save photos to the workstation from a memory card Print photos using the Photo Features button Print a memory card index Index print Best Photo Fast Photo Set up the MFP and use it on the network Set up the MFP and use it on the network View network settings Restore the network defaultsChange network settings Manage the network Network configuration ConfigurationIP configuration Manually configure a static IP address Link speed settings Automatic configuration Service name Description Supported network protocols Internet Protocol IP Transmission Control Protocol TCPUser Datagram Protocol UDP IP address Configure IP parameters Dynamic Host Configuration Protocol DhcpSubnets Subnet mask Problem Solving Default gatewayGateways Verify that the MFP is on and online Resolve communication problems with the network Autoip Enww Enww How do I? Control panel and other settings How do I? HP Color LaserJet CM1017 MFP control panel features Use the graphical display HP Color LaserJet CM1017 MFP Enww Control-panel menus 2Reports Menu 4System Setup Menu 5Service Menu 5Service Menu Device information System SettingsPrint How do I? Print density settings Description Paper handlingPrint quality Print density To reset all MFP settings to factory defaults Set the system passwordTo remove the system password Print Settings Control print jobs PCL5cPostScript Memory card HP Color LaserJet CM1017 MFP only Selecting print media settings Printer-driver features Printer-driver settings Print from Windows Special media for printing Envelopes Labels TransparenciesGlossy paper and photo paper Letterhead or preprinted forms Heavy paper Program the device Scan To button from the control panel Copy and Scan How do I?Scan from the device control panel Copy and Scan How do I? Enable or disable a memory card Photo How do I? HP Color LaserJet CM1017 MFP onlyPrint photos directly from the memory card Print and scan photos from a proof sheet Save photos to the workstation from a memory card Find the network IP address Restore the network defaultsNetwork How do I? HP Color LaserJet CM1017 MFP only Maintenance How do I? Set the system password Calibrate the MFP Clean the scanner glassChange MFP toner warnings Calibrate the MFP from the HP ToolboxFX Clean the MFPCalibrate the MFP from the front control panel Clean the paper path using HP ToolboxFX Managing and maintaining the multifunction peripheral MFP Configuration To print the Configuration page from the control panelInformation pages Demo Information pages Supplies Status To print the Supplies Status page from the control panel Networking page HP Color LaserJet CM1017 MFP only To print a fonts page from the control panel Fonts pagesUsage Enww Menu map To print a menu map HP ToolboxFX View HP ToolboxFX Status Event log Set up status alerts Set up e-mail alertsAlerts Help System Settings Paper handling Set the system password Print Settings Network settings Windows Macintosh Access the embedded Web server using a network connectionUse the embedded Web server Settings tab Information tab Networking tab Other links found in HP ToolboxFX Check supply status and order using the control panel Check and order supplies using HP ToolboxFXManage supplies Supplies life Check and order supplies using HP Solution Center Reset the MFP for non-HP suppliesSupplies Storage Guidelines Replace and recycle supplies HP anti-counterfeit supplies Web site Clean the scanner glass Clean the MFP Clean the paper path using HP ToolboxFX Cartridge-out override On-going operation Change print cartridges Change the print cartridge Change print cartridges Enww Enww Calibrate the MFP from the HP ToolboxFX Calibrate the MFPCalibrate the MFP from the front control panel Problem solving Step Verification step Possible problems Solutions Number Problem solving processProblem solving checklist Computer? Card? Control-panel messages Control panel message Description Recommended action Fan Error CleaningDevice error Turn off then turn on Installed Install color cartridgeInstall black cartridge HP supplies Are disabled Memory is low. Press OK Memory card is unsupportedMemory card slots Memory low Non-HP color installed Non-HP supplyUse Ready Scanner Error Scanning errorUnknown Memory Card Error Replace supply Solve print problems Print-quality problemsPrint-quality checklist General print quality issues Problem Cause Solution Problem Cause Configuration page. If so, contact Solve issues with printing color documents See Load trays AaBbCc Print-media guidelines Media-handling problemsSolve print-media problems Or from a faulty paper lot Performance problems See Media-handling problems Resolve copy problems Calibrate the MFP MFP Resolve scanning problems Use the table to solve image-scan issues Resolve scan-quality problems using the table Enww Was the device exposed to an electric or magnetic field? Where to look for jams Clear paper jams Clear jams from inside the MFP Enww Clear jams from tray output area Clear jams from the back of the MFP Clear jams from tray 2 or optional tray Slide the tray into the MFP Open and close the front door Additional problem solving tools Service menuDevice pages and reports HP ToolboxFX Clean the paper path To restore the factory-set defaultsTo clean the paper path Calibrate the MFP Enww Work with memory MFP memory Install memory DIMMs Enww Enww Go to Check Dimm installation To enable memory for Windows Check Dimm installationEnable memory Enww Accessories and supplies information Product name Description Part number SuppliesMemory Cable and interface accessories Paper handling accessories Paper and other print media User-replaceable parts Supplementary Documentation Language Part number Enww Service and support Hewlett-Packard limited warranty statement Print Cartridge Limited Warranty Statement Online troubleshooting tools HP Customer Care Availability of support and service HP Care Pack Services and Service Agreements Repacking the MFP Repack the MFP Service information form WHO is Returning the EQUIPMENT? Enww Specifications Multifunction peripheral MFP specifications Power requirementsVolt models Rated current Recommended1 Operating1 Storage1 Sound Power Level Declared Per ISOCategory Specifications When heated to 210C 410F for 0.1 second Regulatory information Introduction FCC regulations Power consumption Environmental Product Stewardship programProtecting the environment Ozone production Returns Material safety data sheet Extended warranty Declaration of conformity Declaration of Conformity Country/region-specific safety statements Laser safety statementCanadian DOC statement Korean EMI statement Vcci statement Japan Japanese Power Cord Statement Finnish laser statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Symbols/Numerics Index Dimm Gateways Bootp MFP FCC WIA TCP Enww Page CB394-90907* *CB394-90907