Control panel message | Description | Recommended action |
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57 Fan Error | The device has experienced a problem with | Turn off the power by using the power switch, |
Turn off then turn on | its internal fan. | wait at least 30 seconds, then turn on the |
| power and wait for the device to initialize. | |
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| If the error persists, contact HP customer |
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| support. See HP Customer Care or the |
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| support flyer that came in the MFP box. |
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|
|
59.xx Error | The device has experienced an internal | Turn off the power by using the power switch, |
| hardware error. | wait at least 30 seconds, and then turn on the |
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| power and wait for the device to initialize. |
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| If a surge protector is being used, remove it. |
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| Plug the device directly into the wall socket. |
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| Use the power switch to turn the device on. |
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| If the error persists, contact HP Customer |
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| Care. See HP Customer Care or the support |
|
| flyer that came in the device box. |
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|
|
79 Error | The device has experienced an internal | Turn off the power by using the power switch, |
Turn off then turn on | firmware error. | wait at least 30 seconds, and then turn on the |
| power and wait for the device to initialize. | |
|
| If you have recently installed a memory DIMM |
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| in the device, turn off the device, remove the |
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| memory DIMM, reinstall the DIMM to verify |
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| that it is seated properly, and then turn on the |
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| device. |
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| Turn off the power by using the power switch |
|
| and if a surge protector is being used, remove |
|
| it. Plug the device directly into the wall socket. |
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| Use the power switch to turn the device on. |
|
| If the error persists, upgrade the firmware. |
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| See HP Customer Care or the support flyer |
|
| that came in the device box. |
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| If the error persists, replace the formatter. |
|
| See HP Customer Care or the support flyer |
|
| that came in the device box. |
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Calibrating... | The printer is calibrating. | No action is required. This task may take |
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| several minutes. |
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|
Cleaning... | The printer is in cleaning mode. | No action is required. This task may take |
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| several minutes. |
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|
Device error. | An internal error occurred in the device. | Press OK to resume the job. Turn off the |
Press [OK]. |
| power by using the power switch, wait at least |
| 30 seconds, then turn on the power and wait | |
|
| for the device to initialize. If these actions do |
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| not resolve the problem, contact |
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| HP Customer care. See HP Customer Care |
|
| or the support flyer that came in the MFP box. |
|
|
|
Door open | The MFP door is open. | The door must be closed before printing can |
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| continue. |
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|
Engine communication | The device experienced an internal | This is a warning message only. Job output |
error | communication error. | might be affected. |
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| |
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174 Chapter 14 Problem solving | ENWW |
