Performance problems | HP CM1015 instruction

Problem	Cause	Solution

MFP does not pull media from the media	The MFP might be in manual feed mode.	● If Manual feed appears on the MFP
input tray.		control-panel display, press OK to
		print the job.
		● Verify that the MFP is not in manual
		feed mode and print the job again.

	The media tray might be overloaded.	Remove some of the media from the tray.
		See Load trays.

	The paper-length adjustment control in	Adjust the paper-length adjustment
	tray 2 or optional tray 3 is set at a length	control to the correct length.
	that is greater than the media size.

	The pickup roller might be dirty or	Contact HP Customer Care. See
	damaged.	HP Customer Care or the support flyer
		that came in the MFP box.

Performance problems

Try the tips in this section if pages exit the MFP but have nothing printed on them, or when the MFP does not print any pages.

Problem	Cause	Solution

Pages print but are totally blank.	The sealing tape might still be in the print	Verify that the sealing tape has been
	cartridges.	completely removed from the print
		cartridges.

	The document might contain blank	Check the document that is printing to
	pages.	see if content appears on all of the
		pages.

	The MFP might be malfunctioning.	To check the MFP, print a Configuration
		page.

Pages print very slowly.	Heavier media types can slow the print	Print on a different type of media.
	job.

	Complex pages print more slowly.	Proper fusing requires a slower print
		speed to ensure the best print quality.

ENWW	Solve print problems 187

Image 201

HP CM1015 manual Performance problems

Contents

HP Color LaserJet CM1015/CM1017 MFP Page HP Color LaserJet CM1015/CM1017 MFP Trademark Credits Copyright and License Table of contents Software for Macintosh PrintColor Scan Copy How do I? Photo 114 Managing and maintaining the multifunction peripheral MFP Problem solving Appendix B Service and support Appendix a Accessories and supplies informationAppendix C Specifications Work with memory 241 Xii Multifunction peripheral MFP basics HP Color LaserJet CM1015 MFP HP Color LaserJet CM1017 MFP HP Color LaserJet CM1015/CM1017 MFP Series configurations HP Color LaserJet CM1015/CM1017 MFP Series HP Color LaserJet CM1015/CM1017 MFP Series features Supplies AccessibilityExpandability Copy 1Front view HP Color LaserJet CM1017 MFP shown Walkaround 2Back and side view Enww Software and supported operating systems Software Software Installation option Description Install software Download the latest printing software Software tipsWhat other software is available? Download drivers Print media Media supported on this MFP Media Type Dimensions1 Weight Capacity2 1Tray specifications Select print media Media that can damage the printerMedia to avoid Special media for printing EnvelopesLabels Glossy paper and photo paper TransparenciesLetterhead or preprinted forms Heavy paper Control panel HP Color LaserJet CM1015 MFP control panel features HP Color LaserJet CM1015 MFP control panel features Use the two-line display HP Color LaserJet CM1015 MFP HP Color LaserJet CM1017 MFP control panel features Enww Use the graphical display HP Color LaserJet CM1017 MFP Use the control-panel menus Control-panel menusControl-panel menu map Menu item Sub-menu item Description Menu Item Description Paper setup Default paper size ServiceDefault paper type Cancel job Cancel job is chosen Select Cancel job toCleaning mode Cartridge low USB speed Less paper curl TCP/IP configurationArchive print Link speed Software for Windows User assistance Printer driver recommendations Install the PostScript driver using Add Printer Software Description This MFP supports these software components Other software Enww Uninstall the printing software Uninstall Windows software via the Program groupUninstall Windows software using Add or Remove Programs Uninstall a Recommended or Custom installation Delete printer drivers from the printers folderWindows 2000 or Windows XP Software for Macintosh Install Macintosh printing system software for networks Install printer drivers for Mac OS X V10.3 and laterMacintosh utility and application support To install the printing system software Macintosh printer drivers Click the Installable Options menuSupported printer drivers Open the printer drivers Create and use presets in Mac OS Use features in the Macintosh printer driverPrint a cover Print multiple pages on one sheet of paper Set the color options Print on both sides of the paperTo print multiple pages on one sheet of paper To print on both sides manually To set the color options Enable memory Manage MFP color options on Macintosh computers Print Color as GrayAdvanced color options for text, graphics, and photographs HP Device Configuration Mac OS X V10.3 and Mac OS X Solve Problems with Mac OS Solve common Macintosh problems Unable to print from a third-party USB card Cause Solution Print job was not sent to the correct MFP Cause SolutionResolve software problems Resolve hardware problem Ensure there are not too many USB devices drawing power from Print Load tray 1 single-sheet feed tray Load trays Load tray Enww Enww Enww Enww 1Special media printing guidelines Print on special media Selecting print media settings Setting DescriptionControl print jobs Printer-driver features Restore the default printer-driver settingsTask Driver Tab Option Printer-driver settings Print from WindowsSuch as Allow manual duplexing Print on both sides of the paper Print on both sides of the paper Considerations when canceling printing Cancel a print job Color Overview HP ImageREt Media selectionColor options Manage color options Automatic versus Manual color adjustmentPrint in Grayscale Change color options Edge Control Standard red-green-blue sRGBRGB Color Neutral Grays Match colors Copy Basic copy functions Cancel a copy jobStart a copy job Change the number of copies for the current job Copy paper Adjust copy qualitySet the MFP to make only black and white copies Paper type Supported paper type Adjust the copy quality for the current job Adjust the color balance in copiesAdjust the default copy quality To adjust color balance settings Adjust the lighter/darker contrast setting Set color balance on a per-job basisColor balance option Description To change the default copy size Reduce or enlarge copiesChange copy size for the current job Copy edge-to-edge originals Copy Scan Scan methods Supported file types Scan from the device control panel Set up pre-configured destinations on the MFPProgram the device Scan To button from the control panel Add folder destinations Delete destinations To view HP Solution Center Scan by using HP Solution Center Windows Scanning tasks Scan from the device and HP Director MacintoshUse page-by-page scanning Scan to file Scan using TWAIN-compliant and WIA-compliant software Scan from a TWAIN-enabled programUse TWAIN-compliant and WIA-compliant software Scanner resolution and color Cancel a scan jobScan a photo Scan edge-to-edge originals Setting Recommended use Resolution and color guidelines Photo Insert a memory card Now print photos using the HP Color LaserJet CM1017 MFP To view or rotate photos from the memory card View or rotate photos from the memory card To create a slideshow Create a photo slideshow on the graphical display screen Enable or disable a memory card Print photos directly from the memory card Press Proofsheet Print and scan photos from a proof sheet Save photos to the workstation from a memory card Print photos using the Photo Features button Index print Best Photo Fast Print a memory card index Photo Set up the MFP and use it on the network Set up the MFP and use it on the network Restore the network defaults View network settingsChange network settings Manage the network Configuration Network configurationIP configuration Manually configure a static IP address Automatic configuration Link speed settings Supported network protocols Service name Description Transmission Control Protocol TCP Internet Protocol IPUser Datagram Protocol UDP IP address Dynamic Host Configuration Protocol Dhcp Configure IP parametersSubnets Subnet mask Default gateway Problem SolvingGateways Verify that the MFP is on and online Autoip Resolve communication problems with the network Enww Enww How do I? HP Color LaserJet CM1017 MFP control panel features Control panel and other settings How do I? Use the graphical display HP Color LaserJet CM1017 MFP Enww Control-panel menus 2Reports Menu 4System Setup Menu 5Service Menu 5Service Menu System Settings Print How do I?Device information Paper handling Print density settings DescriptionPrint quality Print density Set the system password To remove the system passwordTo reset all MFP settings to factory defaults Print Settings PCL5c Control print jobsPostScript Memory card HP Color LaserJet CM1017 MFP only Printer-driver features Selecting print media settings Print from Windows Printer-driver settings Envelopes Special media for printing Transparencies LabelsGlossy paper and photo paper Letterhead or preprinted forms Heavy paper Copy and Scan How do I? Scan from the device control panelProgram the device Scan To button from the control panel Copy and Scan How do I? Photo How do I? HP Color LaserJet CM1017 MFP only Enable or disable a memory cardPrint photos directly from the memory card Print and scan photos from a proof sheet Save photos to the workstation from a memory card Restore the network defaults Network How do I? HP Color LaserJet CM1017 MFP onlyFind the network IP address Set the system password Maintenance How do I? Clean the scanner glass Change MFP toner warningsCalibrate the MFP Clean the MFP Calibrate the MFP from the front control panelCalibrate the MFP from the HP ToolboxFX Clean the paper path using HP ToolboxFX Managing and maintaining the multifunction peripheral MFP To print the Configuration page from the control panel ConfigurationInformation pages Demo Information pages To print the Supplies Status page from the control panel Supplies Status Networking page HP Color LaserJet CM1017 MFP only Fonts pages UsageTo print a fonts page from the control panel Enww To print a menu map Menu map View HP ToolboxFX HP ToolboxFX Event log Status Set up e-mail alerts Set up status alertsAlerts Help System Settings Paper handling Set the system password Print Settings Network settings Access the embedded Web server using a network connection Use the embedded Web serverWindows Macintosh Information tab Settings tab Other links found in HP ToolboxFX Networking tab Check and order supplies using HP ToolboxFX Check supply status and order using the control panelManage supplies Supplies life Reset the MFP for non-HP supplies Check and order supplies using HP Solution CenterSupplies Storage Guidelines Replace and recycle supplies HP anti-counterfeit supplies Web site Clean the scanner glass Clean the paper path using HP ToolboxFX Clean the MFP On-going operation Cartridge-out override Change the print cartridge Change print cartridges Change print cartridges Enww Enww Calibrate the MFP Calibrate the MFP from the front control panelCalibrate the MFP from the HP ToolboxFX Problem solving Problem solving process Problem solving checklistStep Verification step Possible problems Solutions Number Card? Computer? Control-panel messages Control panel message Description Recommended action Cleaning Fan ErrorDevice error Turn off then turn on Install color cartridge InstalledInstall black cartridge HP supplies Memory card is unsupported Are disabled Memory is low. Press OKMemory card slots Memory low Non-HP supply Non-HP color installedUse Ready Scanning error Scanner ErrorUnknown Memory Card Error Replace supply Print-quality problems Solve print problemsPrint-quality checklist General print quality issues Problem Cause Solution Problem Cause Configuration page. If so, contact See Load trays Solve issues with printing color documents AaBbCc Media-handling problems Solve print-media problemsPrint-media guidelines Or from a faulty paper lot Performance problems See Media-handling problems Calibrate the MFP Resolve copy problems MFP Use the table to solve image-scan issues Resolve scanning problems Resolve scan-quality problems using the table Enww Was the device exposed to an electric or magnetic field? Clear paper jams Where to look for jams Clear jams from inside the MFP Enww Clear jams from tray output area Clear jams from the back of the MFP Clear jams from tray 2 or optional tray Slide the tray into the MFP Open and close the front door Service menu Additional problem solving toolsDevice pages and reports HP ToolboxFX To restore the factory-set defaults Clean the paper pathTo clean the paper path Calibrate the MFP Enww Work with memory MFP memory Install memory DIMMs Enww Enww Go to Check Dimm installation Check Dimm installation Enable memoryTo enable memory for Windows Enww Accessories and supplies information Supplies MemoryProduct name Description Part number Paper handling accessories Cable and interface accessories User-replaceable parts Paper and other print media Language Part number Supplementary Documentation Enww Service and support Hewlett-Packard limited warranty statement Print Cartridge Limited Warranty Statement HP Customer Care Online troubleshooting tools HP Care Pack Services and Service Agreements Availability of support and service Repack the MFP Repacking the MFP WHO is Returning the EQUIPMENT? Service information form Enww Specifications Power requirements Multifunction peripheral MFP specificationsVolt models Rated current Sound Power Level Declared Per ISO Category SpecificationsRecommended1 Operating1 Storage1 When heated to 210C 410F for 0.1 second Regulatory information Introduction FCC regulations Environmental Product Stewardship program Power consumptionProtecting the environment Ozone production Returns Extended warranty Material safety data sheet Declaration of Conformity Declaration of conformity Laser safety statement Country/region-specific safety statementsCanadian DOC statement Korean EMI statement Vcci statement Japan Japanese Power Cord Statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Finnish laser statement Index Symbols/Numerics Gateways Dimm Bootp MFP FCC WIA TCP Enww Page CB394-90907* *CB394-90907