Additional problem solving tools, HP ToolboxFX | HP CM1015 instruction

Additional problem solving tools

The section describes the tools that can help solve problems with the MFP.

Device pages and reports

This section describes the pages and reports that help diagnose and solve MFP problems.

Demo page

To verify that the MFP is functioning properly, print a Demo page. For more information about the Demo page, see Demo page.

Configuration page

The Configuration page lists the current settings and properties of the MFP. Use this page to check for color plane registration and cartridge half tones. It is possible to print a Configuration page from the MFP or HP ToolboxFX.

For more information about the Configuration page, see Configuration page.

Supplies Status page

The Supplies Status page lists the remaining life of the HP print cartridges. It also lists the estimated pages remaining, number of pages printed, and other supplies information. Print a Supplies Status page from the MFP or HP ToolboxFX.

For more information about the Supplies Status page, see Supplies Status page.

HP ToolboxFX

HP ToolboxFX is a software application used for problem solving tasks.

View HP ToolboxFX

Open HP ToolboxFX in one of these ways:

●On the Windows desktop, double-click the HP ToolboxFX system tray icon or program group entry.

●On the Windows Start menu, click Programs (All Programs in Windows XP), click HP, click HP Color LaserJet CM1015/CM1017 Series, click HP ToolboxFX, then click Help.

Service menu

Use the control-panel Service menu to troubleshoot MFP problems.

Restore the factory-set defaults

Restoring the factory-set defaults returns all of the settings to the factory defaults.

202 Chapter 14 Problem solving

ENWW

Image 216

HP CM1015 manual Additional problem solving tools, Device pages and reports, HP ToolboxFX, Service menu

Contents

HP Color LaserJet CM1015/CM1017 MFP Page HP Color LaserJet CM1015/CM1017 MFP Copyright and License Trademark Credits Table of contents Software for Macintosh PrintColor Copy Scan Photo How do I? 114 Managing and maintaining the multifunction peripheral MFP Problem solving Appendix a Accessories and supplies information Appendix B Service and supportAppendix C Specifications Work with memory 241 Xii Multifunction peripheral MFP basics HP Color LaserJet CM1015/CM1017 MFP Series configurations HP Color LaserJet CM1015 MFP HP Color LaserJet CM1017 MFP HP Color LaserJet CM1015/CM1017 MFP Series features HP Color LaserJet CM1015/CM1017 MFP Series Accessibility SuppliesExpandability Copy Walkaround 1Front view HP Color LaserJet CM1017 MFP shown 2Back and side view Enww Software Software and supported operating systems Install software Software Installation option Description Software tips Download the latest printing softwareWhat other software is available? Download drivers Print media Media supported on this MFP 1Tray specifications Media Type Dimensions1 Weight Capacity2 Select print media Media that can damage the printerMedia to avoid Special media for printing EnvelopesLabels Transparencies Glossy paper and photo paperLetterhead or preprinted forms Heavy paper Control panel HP Color LaserJet CM1015 MFP control panel features HP Color LaserJet CM1015 MFP control panel features Use the two-line display HP Color LaserJet CM1015 MFP HP Color LaserJet CM1017 MFP control panel features Enww Use the graphical display HP Color LaserJet CM1017 MFP Control-panel menus Use the control-panel menusControl-panel menu map Menu item Sub-menu item Description Menu Item Description Service Paper setup Default paper sizeDefault paper type Cancel job Select Cancel job to Cancel job is chosenCleaning mode Cartridge low TCP/IP configuration USB speed Less paper curlArchive print Link speed Software for Windows Printer driver recommendations User assistance Install the PostScript driver using Add Printer This MFP supports these software components Software Description Other software Enww Uninstall the printing software Uninstall Windows software via the Program groupUninstall Windows software using Add or Remove Programs Uninstall a Recommended or Custom installation Delete printer drivers from the printers folderWindows 2000 or Windows XP Software for Macintosh Install Macintosh printing system software for networks Install printer drivers for Mac OS X V10.3 and laterMacintosh utility and application support To install the printing system software Click the Installable Options menu Macintosh printer driversSupported printer drivers Open the printer drivers Use features in the Macintosh printer driver Create and use presets in Mac OSPrint a cover Print multiple pages on one sheet of paper Print on both sides of the paper Set the color optionsTo print multiple pages on one sheet of paper To print on both sides manually Enable memory To set the color options Manage MFP color options on Macintosh computers Print Color as GrayAdvanced color options for text, graphics, and photographs HP Device Configuration Mac OS X V10.3 and Mac OS X Solve common Macintosh problems Solve Problems with Mac OS Print job was not sent to the correct MFP Cause Solution Unable to print from a third-party USB card Cause SolutionResolve software problems Resolve hardware problem Ensure there are not too many USB devices drawing power from Print Load trays Load tray 1 single-sheet feed tray Load tray Enww Enww Enww Enww Print on special media 1Special media printing guidelines Selecting print media settings Setting DescriptionControl print jobs Printer-driver features Restore the default printer-driver settingsTask Driver Tab Option Printer-driver settings Print from WindowsSuch as Allow manual duplexing Print on both sides of the paper Print on both sides of the paper Cancel a print job Considerations when canceling printing Color Overview HP ImageREt Media selectionColor options Automatic versus Manual color adjustment Manage color optionsPrint in Grayscale Change color options Edge Control Standard red-green-blue sRGBRGB Color Neutral Grays Match colors Copy Cancel a copy job Basic copy functionsStart a copy job Change the number of copies for the current job Adjust copy quality Copy paperSet the MFP to make only black and white copies Paper type Supported paper type Adjust the color balance in copies Adjust the copy quality for the current jobAdjust the default copy quality To adjust color balance settings Adjust the lighter/darker contrast setting Set color balance on a per-job basisColor balance option Description To change the default copy size Reduce or enlarge copiesChange copy size for the current job Copy edge-to-edge originals Copy Scan Scan methods Supported file types Set up pre-configured destinations on the MFP Scan from the device control panelProgram the device Scan To button from the control panel Add folder destinations Delete destinations Scan by using HP Solution Center Windows To view HP Solution Center Scan from the device and HP Director Macintosh Scanning tasksUse page-by-page scanning Scan to file Scan using TWAIN-compliant and WIA-compliant software Scan from a TWAIN-enabled programUse TWAIN-compliant and WIA-compliant software Cancel a scan job Scanner resolution and colorScan a photo Scan edge-to-edge originals Resolution and color guidelines Setting Recommended use Photo Insert a memory card Now print photos using the HP Color LaserJet CM1017 MFP View or rotate photos from the memory card To view or rotate photos from the memory card Create a photo slideshow on the graphical display screen To create a slideshow Enable or disable a memory card Print photos directly from the memory card Print and scan photos from a proof sheet Press Proofsheet Save photos to the workstation from a memory card Print photos using the Photo Features button Print a memory card index Index print Best Photo Fast Photo Set up the MFP and use it on the network Set up the MFP and use it on the network View network settings Restore the network defaultsChange network settings Manage the network Network configuration ConfigurationIP configuration Manually configure a static IP address Link speed settings Automatic configuration Service name Description Supported network protocols Internet Protocol IP Transmission Control Protocol TCPUser Datagram Protocol UDP IP address Configure IP parameters Dynamic Host Configuration Protocol DhcpSubnets Subnet mask Problem Solving Default gatewayGateways Verify that the MFP is on and online Resolve communication problems with the network Autoip Enww Enww How do I? Control panel and other settings How do I? HP Color LaserJet CM1017 MFP control panel features Use the graphical display HP Color LaserJet CM1017 MFP Enww Control-panel menus 2Reports Menu 4System Setup Menu 5Service Menu 5Service Menu System Settings Print How do I?Device information Print density settings Description Paper handlingPrint quality Print density Set the system password To remove the system passwordTo reset all MFP settings to factory defaults Print Settings Control print jobs PCL5cPostScript Memory card HP Color LaserJet CM1017 MFP only Selecting print media settings Printer-driver features Printer-driver settings Print from Windows Special media for printing Envelopes Labels TransparenciesGlossy paper and photo paper Letterhead or preprinted forms Heavy paper Copy and Scan How do I? Scan from the device control panelProgram the device Scan To button from the control panel Copy and Scan How do I? Enable or disable a memory card Photo How do I? HP Color LaserJet CM1017 MFP onlyPrint photos directly from the memory card Print and scan photos from a proof sheet Save photos to the workstation from a memory card Restore the network defaults Network How do I? HP Color LaserJet CM1017 MFP onlyFind the network IP address Maintenance How do I? Set the system password Clean the scanner glass Change MFP toner warningsCalibrate the MFP Clean the MFP Calibrate the MFP from the front control panelCalibrate the MFP from the HP ToolboxFX Clean the paper path using HP ToolboxFX Managing and maintaining the multifunction peripheral MFP Configuration To print the Configuration page from the control panelInformation pages Demo Information pages Supplies Status To print the Supplies Status page from the control panel Networking page HP Color LaserJet CM1017 MFP only Fonts pages UsageTo print a fonts page from the control panel Enww Menu map To print a menu map HP ToolboxFX View HP ToolboxFX Status Event log Set up status alerts Set up e-mail alertsAlerts Help System Settings Paper handling Set the system password Print Settings Network settings Access the embedded Web server using a network connection Use the embedded Web serverWindows Macintosh Settings tab Information tab Networking tab Other links found in HP ToolboxFX Check supply status and order using the control panel Check and order supplies using HP ToolboxFXManage supplies Supplies life Check and order supplies using HP Solution Center Reset the MFP for non-HP suppliesSupplies Storage Guidelines Replace and recycle supplies HP anti-counterfeit supplies Web site Clean the scanner glass Clean the MFP Clean the paper path using HP ToolboxFX Cartridge-out override On-going operation Change print cartridges Change the print cartridge Change print cartridges Enww Enww Calibrate the MFP Calibrate the MFP from the front control panelCalibrate the MFP from the HP ToolboxFX Problem solving Problem solving process Problem solving checklistStep Verification step Possible problems Solutions Number Computer? Card? Control-panel messages Control panel message Description Recommended action Fan Error CleaningDevice error Turn off then turn on Installed Install color cartridgeInstall black cartridge HP supplies Are disabled Memory is low. Press OK Memory card is unsupportedMemory card slots Memory low Non-HP color installed Non-HP supplyUse Ready Scanner Error Scanning errorUnknown Memory Card Error Replace supply Solve print problems Print-quality problemsPrint-quality checklist General print quality issues Problem Cause Solution Problem Cause Configuration page. If so, contact Solve issues with printing color documents See Load trays AaBbCc Media-handling problems Solve print-media problemsPrint-media guidelines Or from a faulty paper lot Performance problems See Media-handling problems Resolve copy problems Calibrate the MFP MFP Resolve scanning problems Use the table to solve image-scan issues Resolve scan-quality problems using the table Enww Was the device exposed to an electric or magnetic field? Where to look for jams Clear paper jams Clear jams from inside the MFP Enww Clear jams from tray output area Clear jams from the back of the MFP Clear jams from tray 2 or optional tray Slide the tray into the MFP Open and close the front door Additional problem solving tools Service menuDevice pages and reports HP ToolboxFX Clean the paper path To restore the factory-set defaultsTo clean the paper path Calibrate the MFP Enww Work with memory MFP memory Install memory DIMMs Enww Enww Go to Check Dimm installation Check Dimm installation Enable memoryTo enable memory for Windows Enww Accessories and supplies information Supplies MemoryProduct name Description Part number Cable and interface accessories Paper handling accessories Paper and other print media User-replaceable parts Supplementary Documentation Language Part number Enww Service and support Hewlett-Packard limited warranty statement Print Cartridge Limited Warranty Statement Online troubleshooting tools HP Customer Care Availability of support and service HP Care Pack Services and Service Agreements Repacking the MFP Repack the MFP Service information form WHO is Returning the EQUIPMENT? Enww Specifications Multifunction peripheral MFP specifications Power requirementsVolt models Rated current Sound Power Level Declared Per ISO Category SpecificationsRecommended1 Operating1 Storage1 When heated to 210C 410F for 0.1 second Regulatory information Introduction FCC regulations Power consumption Environmental Product Stewardship programProtecting the environment Ozone production Returns Material safety data sheet Extended warranty Declaration of conformity Declaration of Conformity Country/region-specific safety statements Laser safety statementCanadian DOC statement Korean EMI statement Vcci statement Japan Japanese Power Cord Statement Finnish laser statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Symbols/Numerics Index Dimm Gateways Bootp MFP FCC WIA TCP Enww Page CB394-90907* *CB394-90907